Question 1

What is a Smart fleet management system and how does fleet tracking work?

Accepted Answer

Smart Fleet monitoring solution enables you to track your fleet of vehicles in real-time and get deeper insights with our telematics portal.

Question 2

What is Jio 4G LTE Connected Vehicle Solution?

Accepted Answer

It is an end-to-end vehicle tracking and fleet management solution, providing an integrated remote visibility and management of vehicles deployed across the country.

Question 3

I already have a web application, can I use Jio’s hardware and IoT platform?

Accepted Answer

Yes, you can use Jio’s hardware and IoT platform. We also have combo packages that bundle hardware, connectivity and cloud APIs. We provide all the necessary assistance and support for integrating Jio’s cloud APIs to the partners’ portal.

Question 4

Which wireless connectivity does Connected Vehicle Solution support?

Accepted Answer

Connected Vehicle Solution works on Jio’s pan India 4G LTE network which has 97% population coverage in India.

Question 5

What are the key components of Jio 4G LTE Connected Vehicle Solution?

Accepted Answer

Jio 4G LTE connected Vehicle Solution include components like automotive grade hardware, SIM and connectivity and cloud infrastructure.

Question 6

How is Jio 4G LTE Connected Vehicle Solution different from the commonly available vehicle tracking products in the market?

Accepted Answer

The key differentiators of Jio 4G LTE are mentioned below: • One-stop-solution suited to deliver a robust and uninterrupted experience in a single dashboard • Map view with Pan India connectivity of the network

Question 7

What is device battery backup without external power source?

Accepted Answer

Device battery provides 4 hours of backup depending upon data polling frequency i.e. 5 seconds. Since data polling frequency is configurable, battery backup can be extended by lowering the data polling frequency.

Question 8

What does cloud infrastructure do?

Accepted Answer

The cloud based platform provides services that collate, manage, analyze the data and present it on the web based portal and mobile app.

Question 9

Why is ARAI certification important?

Accepted Answer

Jio offers AIS 140 certified devices mandated by the Govt. for tracking devices installed in all public vehicles and national permit vehicles across India.

Question 10

How can the solution be deployed?

Accepted Answer

Jio offers a pre-integrated ready to use solution that is easily deployable. Majority of the components can be self-installed and offers zero touch provisioning.

Question 11

How is Jio’s solution different from those available in market?

Accepted Answer

Jio is a one-stop-shop for all components i.e. from hardware, nationwide connectivity, cloud application to installation and post sales services, you can get it all together. While you focus on your core business, we ensure that your fleets are managed 24 x7 using our IoT implementation.

Question 12

Is 4G LTE coverage available pan India?

Accepted Answer

Yes, Jio being the largest network provider in the country, LTE is available pan-India and as of today, covers 97%+ census population.

Question 13

How accurate is real time fleet tracking for vehicles?

Accepted Answer

It's reliable and precise. Ruggedised GPS telemetry devices run on Jio's Pan-India 4G LTE network, so you get accurate, real-time location data.

Question 14

How does IoT enable smart fleet tracking and vehicle monitoring?

Accepted Answer

IoT devices fitted on vehicles collect GPS location, sensor, and driver behaviour data, then send it over Jio's network to a cloud platform. This gives you live tracking, vehicle utilization insights, and alerts through a web portal or app.

Question 15

How can I opt for the service?

Accepted Answer

You can register your interest by calling us at 1800 8899 555, filling a form on jio.com/business or writing to us at business@jio.com

Question 16

What documentation is required from the customer to get onboarded?

Accepted Answer

Following is the list of documents required: i. PAN card copy (Require to create the customer code in Jio systems) ii. Purchase Order with List of locations with address and contact duly signed and stamped iii. Proof of Identity of Authorized Signatory iv. GST certificate copy of the state where the delivery will happen (can be multiple state copies in case of multiple delivery locations*) v. Duly filled and signed Customer Application Form (CAF) vi. Relationship document as MOA stating that the person is an Authorised Signatory vii. All documents stamped with company seal & self-attested by Authorized Signatory Note*: If there are multiple delivery locations, then both customer and billing team will share multiple GST copies corresponding to each state of delivery location.

Question 17

What documents can I submit as proof of the address of the organization?

Accepted Answer

Please click to view the documents that can be accepted as proof of address for the organization.

Question 18

What documents are required as proof of identity of the organization?

Accepted Answer

Please click to view the documents that can be accepted as proof of identity for the organization.

Question 19

What documents are accepted as proof of authorization for authorized signatory of the organization?

Accepted Answer

Listed below are the documents accepted as proof of authorization for authorized signatory of the organization: Sr. No Type of Document (Proof of Authorization for Authorized Signatory of the Organization) 1 Memorandum of Association 2 Power of Attorney (along with linkage proof) 3 Board Resolution with letter of authority on organization’s letter head Signed by Company Secretary 4 Board Resolution with letter of authority on organization’s letter head (along with linkage proof if signed by any person other than CS) 5 Certificate from Bank certifying the person as Authorized Signatory 6 Proprietorship Deed 7 Partnership Deed 8 GST certificate having name/designation of the Authorized Signatory 9 Any document issued by Government authorities establishing the authorization of AS e.g. Shop & Establishment Certificate, Labour Certificate, EXIM Certificate 10 Self-Authorisation on Govt letterhead

Question 20

What documents are accepted as proof of personal identity of authorized signatory for the organization?

Accepted Answer

Please click to view the documents that can be accepted as proof of personal identity for authorized signatory for the organization.

Question 21

What all documents are required to be submitted along with customer application form (CAF) for KYC?

Accepted Answer

• (POA) Proof of address of the company • (POI) Proof of identity of the company • Proof of Authorization signatory for the company • (POI) Proof of personal identity of Authorized signatory • Customer undertaking on logical partitioning

Question 22

What is difference between billing address and installation address?

Accepted Answer

Billing address is the one on which you would receive the physical bills and installation address is the location where service is being offered or initiated.

Question 23

How can I raise the complaint?

Accepted Answer

Please login to Self-Care portal for self-troubleshooting procedure associated with your query. In case your issue is not resolved, you may call at 1800 891 8911 or write an email at enterpriseIoTcare@jio.com

Question 24

What features can I view in Self-Care portal?

Accepted Answer

All reports, billing details, service status, intelligent routing can be configured or viewed via the Self-Care portal.

Question 25

Where can I raise a request for additional services or for change of plan?

Accepted Answer

Login to your Self-Care portal to add value-added services or change requests, view and create a service ticket for the desired query or seek pre-sales support.

Question 26

I am unable to open or properly view JioBusiness website?

Accepted Answer

Kindly clear your browser history and try again. For better user experience, please check if you are using these browser versions i.e. Chrome 1.0 or higher and Internet explorer 7 or higher.

Question 27

What is the billing cycle for this service and how is it charged?

Accepted Answer

The user will be billed for monthly subscription plan for connected vehicle services. Additionally, there will be one time charges for devices, sensors and costs associated with service installation.

Smart Fleet Management

Intelligent IoT solution to track and manage fleets remotely

What you get with Smart Fleet Management

Jio Advantage

Pan India 4G LTE Connectivity

One-Stop Solution

Accessories

Telemetry Devices

Want a callback?

Still have questions?

What is a Smart fleet management system and how does fleet tracking work?

What is Jio 4G LTE Connected Vehicle Solution?

I already have a web application, can I use Jio’s hardware and IoT platform?

Which wireless connectivity does Connected Vehicle Solution support?

What are the key components of Jio 4G LTE Connected Vehicle Solution?

You might also like to explore

Tell us about your visit

Intelligent IoT solution to track and manage fleets remotely

What you get with Smart Fleet Management

Jio Advantage

Pan India 4G LTE Connectivity

One-Stop Solution

Accessories

Telemetry Devices

Want a callback?

Still have questions?

What is a Smart fleet management system and how does fleet tracking work?

What is Jio 4G LTE Connected Vehicle Solution?

I already have a web application, can I use Jio’s hardware and IoT platform?

Which wireless connectivity does Connected Vehicle Solution support?

What are the key components of Jio 4G LTE Connected Vehicle Solution?

You might also like to explore

Tell us about your visit

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