Jio eSIM

Going SIM-less is easier
than ever with Jio

Enjoy India’s leading network on your eSIM-enabled device with an easy online process.
No need to share your ID with anyone, and get priority activation.
esim

Not a Jio user?

Upgrade to eSIM in 3 simple steps

Follow these steps to upgrade your physical Jio SIM to a Jio eSIM.

Check eSIM compatability

Request Jio eSIM

Activate Jio eSIM

eSIM vs physical SIM

Convenience to no end

One of the key advantages of eSIM is that it allows quick and easy eSIM activation, offers dual SIM support and enables a seamless switch between mobile numbers, all in just a few taps.
eSIM offers improved protection for your mobile number. Also, unlike physical SIM cards, it does not tamper with, misplaced or stolen.
No stressing over fixing a SIM card in the slot. With eSIM, you not only save time and effort but also reduce your carbon footprint.
esim

Check if your device is eSIM-enabled

Excited? Let’s activate your eSIM online

STEP 1

Initiate Jio eSIM request

Open the MyJio app, search for 'Switch to eSIM' and select the option 'Switch to eSIM'. You’ll be asked to verify your email ID. Enter the OTP sent to your registered email. Once verified, also provide the EID of the device on which you wish to activate the eSIM.
STEP 2

Verify it’s you

Next, submit the OTP sent to your mobile number to proceed with your request. As per DoT guidelines, a 2-hour cooling period applies after submission. Once it’s over, you’ll get an automated call for confirmation.
STEP 3

Confirm your request

Simply answer the automated call from +91 2235072222 and press the number prompted to confirm your Jio eSIM request. If you happen to miss the IVR call, just SMS ‘RECALL’ to 199 to get another callback.

eSIM upgrade made easier with how-to guides

Request Jio eSIM
Find a step-by-step guide to upgrading from physical Jio SIM to eSIM.
Activate Jio eSIM
Check how easy it is to activate your Jio eSIM on your eSIM-enabled devices.
Transfer Jio eSIM to another device
Learn to transfer Jio eSIM from one device to another with this tutorial.

Already requested a Jio eSIM?

Check the Jio eSIM request here

Still have questions? Check Jio eSIM FAQ

Upgrading to eSIM through the self-care process on the MyJio App is quick and easy, and you can complete it anytime at your convenience.

  • Step 1: Open the MyJio app. Go to the search field, type "eSIM" and tap on "Switch to eSIM”
  • Step 2: Confirm your email address and proceed. Then, enter the EID of the device where you want to activate the eSIM
  • Step 3: Authenticate your request by entering the OTP sent to your Jio number and confirming via the IVR

After sharing your confirmation on IVR call, your eSIM request will take 2 hours to process.
Once your eSIM request is successfully processed, you'll receive an eSIM profile notification on your device or an eSIM profile QR code via email from notification@Jio.com at your email id, Follow the instructions to install the eSIM on your device, please refer to the step-by-step process guide for more details

Watch this video on switching to eSIM in just 3 simple steps!

Tap here from your mobile to upgrade to eSIM.

 Or you can upgrade to eSIM via SMS process, please refer step-by-step process guide.

(eSIM SMS Process – English)

Yes, apart from an eSIM compatible device, it is mandatory to have your email ID updated in your account as we’ll be sharing information for the eSIM profile.
You are not required to pay any charges to upgrade to Jio eSIM.
From a physical SIM card to eSIM, your Jio eSIM gets upgraded instantly.
You may see the error message ‘Unable to Transfer Phone Number. Your network provider needs more information before they can transfer your phone number to this iPhone. Error Code: 999’ while upgrading to eSIM for iPhone if your email ID is not registered with Jio.

  • To fix this, update your email ID in the MyJio app and then retry the eSIM upgrade.
    • How to update your email ID?
    • Step 1: Open the MyJio app
    • Step 2: Use the search bar and type ‘Update my Email ID’
    • Step 3: Follow the on-screen steps to register or update your email ID

    After updating, try upgrading to eSIM again. If the issue continues, please contact Jio customer support for assistance.

Need guidance?

We’d love to help you.