How a Global Services Leader Built a Scalable Connectivity Foundation
The Digital Backbone of Global Enterprises
India’s IT/ITES sector plays a critical role in powering global digital operations. With millions of professionals delivering services across BFSI, healthcare, retail, telecom, and manufacturing, the sector’s success depends on one foundational capability - secure, high-performance, always-on enterprise connectivity.
As hybrid work models mature, multi-location delivery centres continue to expand across India, while AI-led workloads and cloud-first operations drive exponential growth in data consumption. In this environment, enterprise networks are evolving from support utilities into core productivity platforms.
For a global services leader managing large, distributed delivery centres in India, this shift triggered the need to modernise its network architecture to meet future business demands.
The Enterprise Connectivity Challenge
Despite operating at scale, the organisation faced challenges common across large IT/ITES environments:
- Fragmented connectivity due to multiple ISPs and siloed last-mile links
- Inconsistent network performance impacting employee productivity and client SLAs
- Rising infrastructure and IT operational costs with limited scalability
- Lack of centralised visibility, control, and observability across locations
- Increased security and compliance complexity in distributed setups
The outcome was not just higher operational overheads, but growing risk to service continuity and client delivery.
Reimagining the Network as a Business Enabler
To address these challenges, the organisation partnered with JioBusiness to redesign its connectivity foundation - not as isolated links, but as a centralised, intelligent network platform designed for scale, resilience, and control.
At the core of this transformation was a Next-Generation Pooled Internet Leased Line (ILL) architecture, purpose-built for IT/ITES enterprises with multi-location operations.
The Breakthrough: Centralised, Pooled Connectivity
JioBusiness designed and deployed a solution that addressed both immediate operational challenges and long-term scalability needs:
- High-speed last-mile connectivity across multiple delivery centres, supporting up to 10G capacity
- Centralised internet breakout at Jio core Points of Presence, enabling tighter SLA control and improved performance
- Logical separation of MPLS and internet traffic enhancing security and reliability
- Burstable bandwidth pooling, allowing dynamic allocation of capacity across locations based on real-time demand
- End-to-end ownership, with a single partner managing connectivity, performance, and service assurance
By centralising bandwidth and pooling capacity across sites, the organisation gained flexibility without complexity, scaling usage seamlessly while maintaining enterprise-grade security and governance.
The Impact: Productivity, Agility, and Confidence
The transformation delivered measurable business outcomes:
- Higher uptime and network stability, translating into fewer lost productivity hours for employees
- Seamless service delivery for global clients, reinforcing trust and SLA adherence
- Cost optimisation achieved through consolidated infrastructure and a single-partner model
- Operational agility, with the ability to scale bandwidth dynamically without disruption
- Compliance-ready architecture, aligned with global security and performance standards
The network evolved from a constraint into a competitive advantage - supporting growth, innovation, and client confidence.
Setting a New Benchmark in IT/ITES Connectivity
This deployment represents a new benchmark in pooled ILL architecture for IT/ITES enterprises demonstrating how centralised, intelligent network design can deliver both scalability and cost efficiency.
Why JioBusiness for Enterprise Connectivity
JioBusiness enables IT/ITES organisations to scale with confidence through:
- A single trusted partner for connectivity, managed services, and future-ready networks
- Proven enterprise-scale deployments across multi-city environments
- A collaborative approach to co-creating digital transformation journeys
Together, JioBusiness and its enterprise partners are redefining how India’s digital backbone connects, scales, and delivers.
