A Leading Professional Services
Firm Transforms Hybrid Work
with JioBusiness

Seamless and Secure Home Broadband solution for Work from Home (WFH) employees

 

As hybrid work becomes an integral part of the modern workplace, reliable home broadband connectivity has evolved from an employee convenience into a business necessity. For large enterprises with distributed workforce, providing broadband at scale can bring its own set of operational challenges - from administrative overheads in processing manual reimbursements to inconsistent experience across fragmented service providers.

For one of India’s leading professional services firms, the opportunity was clear - simplifying employee home broadband connectivity while creating a more efficient, scalable and centrally managed experience. Additionally, the firm was able to take GST input tax benefit for the company provided home broadband connections.

Transforming the Employee Home Broadband experience

 

Partnering with JioBusiness, the organization implemented Employee Home Broadband Program, an end-to-end digital and centrally managed solution designed to make company provided home broadband simple, secure and scalable. The solution brought the employee broadband journey into an integrated framework from the company’s HR portal to Jio’s order processing and fulfilment systems.

• Digital Journey: Designed and implemented a fully digital onboarding journey, enabling employees to initiate broadband requests through the organization's HR portal with end-to-end automation, from request initiation to service activation
• Authentication: A secure dual-factor authentication framework (Email & Mobile OTP) to ensure only authorized employees could enroll in the program, strengthening governance and compliance
• Automated Authentication & Approval: Developed an automated approval workflow for Authorized Signatories, enabling policy-based approvals and real-time user notifications
• Centralized Visibility: Dashboards provided enterprise teams visibility into orders, active connections, pending cases and service requests
• Enhanced customer experience and operational efficiency: Digitized the onboarding process, reduced manual intervention, accelerated provisioning, and ensured policy compliance at scale
• Enterprise Service Management: A centralized helpdesk and dedicated service management framework supported employees throughout the connectivity lifecycle
• Simplified Billing and GST Benefit: The company-owned, company-paid model enabled centralized management of employee broadband expenses and eligible GST input tax benefits

From employee request and authorization to order fulfilment, installation and service assurance, the program created an end-to-end digital journey.

The Impact at Scale

 

This program has enabled the organization to move from a fragmented employee home broadband model towards a scalable, centrally managed connectivity framework. Within first few months of implementation, the program has achieved:

• 11,000+ home broadband connections activated with 95% delivery success, enabling seamless BCP for enterprise users
• Successfully rolled out the Home Broadband Program across 7 major cities (Bangalore, Chennai, Delhi NCR, Hyderabad, Kolkata, Mumbai and Pune) leveraging 1,200+ Jio centers to enable scalable deployment, rapid service activation and seamless pan-India support
• Higher broadband serviceability across locations through JioFiber and Jio AirFiber options
• One centralized framework for ordering, billing and service management

Employees now have a simpler way to access reliable Home Broadband for Work from Home, while the organization has reduced manual intervention and gained greater visibility and control. It is no longer simply a reimbursement benefit. It has truly become a digitally managed enterprise service designed to keep a distributed workforce connected, productive and ready to work from anywhere.