The benefits of using Toll-Free Numbers for customer service and sales
Today's advanced and thriving businesses have multiple channels to communicate with their customers, like chatbots, Email, WhatsApp, etc. However, in all these adaptations, customer interaction with call centres is the most preferred mode of communication.
Take a customer who wishes to know about a particular life insurance plan. He has read through the brochure but still requires clarity. He tries to reach out to the company but is still waiting to speak to someone. The easy answer would be to have a smart customer service toll-free number and get connected with a sales representative. For the customer, the advantage may be simple but profound to his overall experience.
- He interacts with a human voice.
- He isn’t charged for the call.
- And no matter which state he is in, he can connect with the business.
Toll-Free service is quite popular as it connects customers directly to the relevant business department on a single number.
How can a Toll-Free Number improve your customer service?
When it comes to reaching a purchase decision or grievance, customers would always prefer to communicate with your business directly and instantly. A toll-free number can make all the difference here:
- You are just a call away: Enable smooth and uninterrupted communication channels between the customer and the support team to enhance your customer’s experience. Toll-free number would allow your customer to instantly connect with your support team from any part of the country. Resolve their problems with just one call!
- Stay Connected 24x7: Businesses can go through change, including shifting locations. However, toll-free numbers can adapt to such changes. This means you can still use your old toll-free number to receive calls, ensuring customers can reach you at any time without any disruption.
- Offer personalization: In a world where personalization rules effective customer service, you can infuse it into your offerings through a toll-free number. With a service provider like JioBusiness, you can create region-based communications, comforting customers to share their queries without hesitation.
- Attend maximum queries: With the right service provider, you can create intelligent routing systems for your toll-free numbers. Hence, the traffic can be managed based on a specific time of the day or any other indicator you deem fit for your business.
How can a Toll-Free Number enable better sales?
Every enterprise aims to sell more and serve better with minimum investment. A toll-free number is the way to go about it. How does a toll-free number make it possible?
- Build customer loyalty: By having a toll-free number, a customer can call and speak to resolve their issues, making your business feel more authentic. In addition, you are assured of considerable trust benefits by using a toll-free number. Finally, for a customer, it shows that you, as a business, care. It will definitely go a long way in retaining loyal customers while bringing in new customers.
- Use it as a tool for marketing: By promoting a business number, you maximize customer turnouts instantly. You can also use the ‘click-to-call’ feature to take further advantage. As per a Google survey, most users searched for a click-to-call option to directly connect with the business, as it was easy and convenient.
Why Choose Jio for Tollfree Service?
- Geographic Redundancy: Jio is the only Telco in India with a geographically redundant architecture for its Intelligent Network (IN) platform. Routing details spread across 8 different regions ensure uninterrupted Tollfree services with 100% uptime.
- Cost-Effective Solution: Jio offers a unique per-second billing plan for Tollfree services, incurring charges only for the actual call duration, significantly reducing costs for businesses.
- Digital Self-Care: Jio provides a user-friendly web interface, empowering businesses to efficiently manage call routing in real-time. This flexibility and control optimize the performance of toll-free numbers, enhancing customer experiences.
- Advanced Intelligent Routing: Jio offers a strategic approach to Tollfree through intelligent call routing. Calls can be directed according to geographical area, preferred language, operational hours, and more, ensuring each caller reaches the most appropriate agent for quicker issue resolution and higher customer satisfaction.
- Ease of Operations: With Jio, businesses can effortlessly terminate Tollfree calls on Jio mobile or any private operator fixed line number, streamlining operations and enhancing accessibility for customers.
So, how to get a toll-free number for your business?
There are various toll-free service providers in India today. To get these numbers for your business, you must choose a service provider and follow a few simple steps. With JioBusiness, all you need to do is:
- Register your interest by calling us at 1800 8899 555, filling out a form at https://www.jio.com/business or writing to us at business@jio.com
- With our prompt callbacks, you can get started by customizing your call flows and routing systems.
- Once you are all set, you can publish the numbers and start getting calls for your business
Companies that offer a toll-free number ensure trust in the minds of customers. This will not only ensure loyal customers are retained but also prove attractive to potential customers. Click here to find out more about the Jio Toll-free Number Service and get started.
Contact us to book your toll-free number today!
