5 ways Toll-Free Number (TFN) can enhance customer experience

Businesses in large numbers are turning towards a single number services for customers to connect. This helps them to simplify and streamline communication and engage customers effectively. These numbers aren't just digits; they signify a direct path to streamlined communication.

Toll-free numbers play a pivotal role in this regard, allowing customers to communicate their concerns, queries, and feedback. By comprehensively analyzing these interactions, businesses can tailor their products and services to better meet customer needs. In general, calling toll-free numbers is like making any other call. Customers will call a toll-free number, and Jio’s intelligent routing platform will transfer the call to an enterprise contact center.

Intelligent routing that meets business needs

JioBusiness offers a Toll-free numbers service catering to specific business requirements to optimise customer interactions.

• Region-based: Enterprises can customize the caller experience based on their geographical origin. The calls are routed differently depending on the region, providing personalized treatment that aligns with regional preferences and languages.
• Time-based: Such routing manages call distribution effectively by scheduling routing based on the time of day or day of the week. This flexibility ensures efficient call handling, even during peak and off-peak hours.
• Load-based: Businesses can optimize call center resources and workforce by distributing call traffic among various locations. It enhances efficiency and minimizes operational costs.
• Combination-based: There is also the option to craft a unique routing logic by combining different routing and distribution methods. This empowers businesses to create custom pathways that suit their specific needs, delivering a tailored experience to callers.

Enhance customer experience with Jio’s TFN

TFN helps transform business in various ways, by acting as a single channel of seamless communication between customer and enterprise.

Here is how TFN can enhance customer service:

Seamless call sharing with standard routing

Incoming calls are evenly distributed among multiple termination numbers, following a round-robin pattern. It is an equitable call distribution pattern, assigning calls sequentially in a rotating manner. Standard routing prevents the overloading of any single agent or team, optimizing call handling and ensuring prompt customer assistance.

1. Gatekeeping expertise with black/whitelisting
   Jio toll-free numbers can allow or restrict calls based on their origin or circle. This effectively filters out unwanted or irrelevant calls, ensuring agents are focused on addressing genuine customer queries. As a targeted approach, it streamlines operations and enhances the quality of customer interactions.


2. Vanity number that is easy to remember
   A vanity number, customized to reflect a word or concept related to your business, aids brand recall. Customers easily remember and associate your business with this unique number, strengthening your brand identity. Such recall value further amplifies customer engagement and loyalty.


3. Personalization with intelligent routing
   Intelligent routing tailors call routing based on specific business needs. Calls can be directed according to geographical area, preferred language, operational hours, and more. Jio TFN offers 12 different call configuration logics so that businesses can ensure that each caller reaches the most appropriate agent for their query, resulting in quicker issue resolution and higher customer satisfaction.

Connect with better customer service today

The benefits of TFNs are apparent; however, it is also essential to know where businesses can use them for the maximum benefit. TFNs facilitate open communication between companies and customers. They are a convenient channel for sharing information, seeking support, and accessing services. Additionally, they can also be used for:

• Customer-care service at a call center.
• Complaint handling and technical support.
• Call to action (CTA) for promotion/ campaigns.

Contact us to learn more about how to deploy toll-free numbers for your business backed by a fully redundant core and India’s most trusted network.