International Roaming

Unlimited IR Packs

IR Pack	MRP Rs.	Validity (Days)	Pack Benefit
IR Pack 575	575	1	Unlimited Outgoing Local Calls (calls made within the roamed country), Calls to India, Incoming calls, Data usage and SMSs in 22 countries. Commercial Usage Limit is applicable for the unlimited pack benefit. Check the details in below table.
IR Pack 2875	2875	7
IR Pack 5751	5751	30

Pack benefits (applicable for IR pack 575, 2875 and 5751):

IR usage leg	Unit	Within Commercial Usage limit	Beyond Commercial usage limit
Incoming Calls	Rs/Min	Free	Free
Outgoing Local Calls	Rs/Min	Free	Standard IR rate
Outgoing Calls to India	Rs/Min	Free	Standard IR rate
Outgoing International Calls	Rs/Min	Standard IR rate	Standard IR rate
Outgoing SMS	Rs/SMS	Free	Standard IR rate
Data	Rs/10KB	Free (at high speed)	Free (64 Kbps speed)

Commercial usage limit:

Applicable for IR 575 and IR 2875 packs:-Voice (outgoing local calls + outgoing calls to India) 100 minutes/day, 100 SMS/day, and Data 250 MB/day at high speed-thereafter at 64 Kbps.

Applicable for IR 5751 pack:- Voice 1500 minutes (outgoing local calls + outgoing calls to India), 1500 SMSs and Data 5GB at high speed- thereafter at 64 Kbps, for 30 days pack validity period.

Beyond commercial usage limit as specified for the Outgoing Local calls within a visited country, Call to India and Outgoing SMS for the respective pack, usage will be charged at standard IR rates. Please check standard IR rates by clicking here

Pack Countries and Preferred Partner Network (applicable for IR pack 575, 2875 and 5751):

The pack benefits are applicable while travelling to the country covered in pack benefit and on pack partner network specified for the respective country.

Partner Name for the respective pack country is specified below.

Country	Applicable Partner Name	Handset Display
Australia	Optus	Optus AU / Optus
Canada	Bell Mobility	Bell
Canada	Telus	TELUS
Czech Republic	O2	O2- CZ
Denmark	Hi3G	3 DK
Germany	Telefonica	O2- de/ E-Plus
Indonesia	Hutchinson CP	3
Ireland	Meteor	IRL-Meteor/Meteor
Italy	Telecom Italia	Tim
Malaysia	Digi	Digi/Digi 4G+
Netherlands	KPN	NL KPN
New Zealand	Spark	Spark NZ
Philippines	Smart	SMART
Portugal	NOS	NOS
Singapore	M1	SGP-M1/ M1
South Korea	SK Telecom	KOR SK Telecom / SKT
Spain	Telefonica	Movistar
Sri Lanka	Hutchison	Hutch
Sri Lanka	Mobitel	Mobitel LK
Thailand	True Move	TH 3G+
Turkey	Turkcell	TR Turkcell/ TCELL
United Arab Emirates	DU	DU
United Kingdom	Hutchison	3 UK
United Kingdom	Telefonica	O2 – UK
United States	AT&T	AT&T

Other IR pack and its benefit

IR Pack	MRP Rs.	Validity (Days)	Monetary Value (Rs.)
IR Pack 1101	1101	28	Rs 933.05
IR Pack 1201	1201	28	Rs 1017.80
Note: 1. The Monetary value can be used for voice calls, SMS and Data usage while on International Roaming only. Please check applicable IR rates by clicking here 2. The pack also offers 5 International SMSs (ISD SMS) free in addition to the talk time benefit

Terms:

Outgoing call benefits are not applicable for calling premium-rate numbers/special codes/Maritime/Satellite/Ship Cruise or Inmarsat.
IR pack (575, 2875 & 5751) validity, calculation of usage and commercial usage limit will start from the commencement of usage in International roaming.
The daily commercial usage limit time starts from the commencement of usage and it follows 24 hours rolling validity. It means if the pack usage is started from 10.00 AM (visited country local time), the commercial usage limit will reset next day at 10 AM (visited country local time)
For IR Pack 2875 (7 day validity) the commercial usage limit reset behaviour is same as for daily validity pack IR 575.
g. Jio customer subscribes to IR pack 2875, and travels to UAE. Starts using IR services in UAE at 10:00 AM (UAE time) on 1^stMay, 2018. The pack validity starts at 10:00 AM (UAE time) on 1^st May, 2018. Daily commercial usage limit cycle starts from 10.00 AM (UAE time), and gets reset next day at 09:59:59 AM. And, follows the reset cycle till 8^th May, 2018 10:00 AM (UAE time)
The pack benefits are applicable while travelling to the country covered in pack benefit and on pack partner network specified for the respective country. Please check pack details for the list of pack covered country and preferred partner networks for the respective country. On visiting all other countries or on latching to networks of partners not mentioned in the pack details, standard IR rates, as available on Jio.com will apply.
For Jio customer who is activating International Roaming services for the first time and would like to enjoy seamless IR service across all 170 countries, it is required to be on Jio network atleast for 4 hours after placing the IR activation request. Also, customer’s mobile needs to be switched ON and latched on to Jio network till customer gets International Roaming service activation SMS notification.
However, if you want to use IR service only in the 100+ countries, you can buy the IR pack even when you are in an international location. Click here for applicable list of countries
On first time subscription of the IR pack customer IMSI will change.
1 SMS = 160 characters. In case, you send more than 160 characters in 1 SMS then the rates will be applicable accordingly
Jio reserves the right to amend or withdraw the offer without prior notice
As per DOT directions, International Roaming services are not permitted for prepaid customers of Assam, North East and Jammu& Kashmir
Data services can be switched off from the mobile handset, in case customers do not wish to use data usage
Data STOP/barring request to Jio for local usage is different from data STOP/barring request to Jio for international roaming. In the event a Jio Customer has engaged the Data Barring service via Jio in India for local usage, the same shall not be applicable while on roaming, and data remains “ACTIVE” on customer’s number once connecting to the partner network in an international location. In case the customer wants to deactivate data services while on international roaming, the same needs to be done from the handset
Once a customer has got the data stopped on International Roaming, he/she needs to activate the data service on his/her handset to avail the data service. Activation of IR pack shall not automatically activate the data service on International Roaming
Customer’s International Roaming usage is shared by the international operators with Jio regularly. In case, there is a delay in sharing this information, the usage charges may display in the subsequent bills (up to 3 bills). (Applicable for Postpaid customers)
Caller Line Identification Number (CLI) is not guaranteed while the International roaming packs are active
In case, call forward is active on a mobile number, customer will be charged for both Incoming and Outgoing leg as per IR rates, if call gets forwarded as per forward conditions. Customer must cancel/deactivate the ‘call forward before leaving home network
To deactivate call forwarding, go to Settings > Call > Advance settings > Call forwarding. Please note the navigation might differ on different handsets.
Jio bears no responsibility for the network quality of the partner network service providers in the visited country at respective locations
These Terms and Conditions shall constitute an agreement between Jio and each customer and by subscribing to the Pack, the customer accepts the same as binding upon him/her
The terms and conditions of usage of Jio, so far as the same are not inconsistent with the present terms and conditions, continue to be applicable upon you as a user of the mobile services
Jio will be entitled to postpone, suspend, modify or cancel the Pack or any aspect thereof, in compliance with applicable TRAI Regulations, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond Jio’s reasonable control. If Jio suspends or cancels the Pack, all aspects of the Pack shall be null and void. Jio will not be liable to compensate any customer for any postponement or cancellation or for any reason directly or indirectly arising out of this Pack
JIO HAS NO LIABILITY WHATSOEVER IN RESPECT OF ANY CLAIMS OR DISPUTES AND ANY RESULTING DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, RELATING TO THE CUSTOMER AVAILING, NOT RECEIVING OR CUSTOMER’S USE OF THE PACK
JIO MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER IN RESPECT OF THE PACK AND THE MOBILE SERVICES INCLUDING AS TO ITS FITNESS FOR ANY PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY, AVAILABILITY, DISRUPTION OR ERROR-FREE OPERATION
Please note that the statements in these terms and conditions do not constitute any general representation from Jio regarding Jio’s services or its availability. Jio’s network is available on an ‘as is where is available’ basis and Jio makes no representation, guarantee or warranty regarding the availability, fitness for any specified purpose or error-free operation of the network. Network availability may be affected due to various reasons including force majeure, acts of God, inclement weather, topographical/ geographic/ demographic factors, maintenance work, availability of interconnection with other networks, etc.
Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, Jio and the customer submit to the exclusive jurisdiction of Courts at Mumbai alone.

International Wi-Fi Calling

1. TERMS

Your (“you” or “your”) use of facilities contemplated herein (“International Wi-Fi Calling”) is subject to these terms and conditions (“Terms”) and should be read together with the customer application form executed by you for availing telecommunication services of Reliance Jio Infocomm Limited (“Company”, “we”, “us” or “our”), including the terms and conditions applicable to the international roaming plan providing for Wi-Fi calling, as availed by you.
Your use of the International Wi-Fi Calling requires that you agree to the Terms. By subscribing and/or using International Wi-Fi Calling or otherwise having access to, receiving, and/or using International Wi-Fi Calling, you acknowledge to have read, understood and you consent to be governed and bound by the Terms. If you do not understand the Terms or do not accept any part of them, then you should not use International Wi-Fi Calling.
The Terms are an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) (“IT Act”) and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of International Wi-Fi Calling. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. SCOPE

International Wi-Fi Calling are available to valid and active subscribers of the telecommunication services of the Company, who avail an international roaming pack providing for Wi-Fi calling (“Wi-Fi Calling Pack”).
International Wi-Fi Calling can be used only on such device. Click here and which list of devices may be updated by the Company from time to time and provided at www.jio.com (each a “Device”). Your Device will have in-built settings to enable you to use International Wi-Fi Calling. There can be certain device related limitations or Country Specific restrictions, which may affect access to WiFi calling service.
International Wi-Fi Calling permits you to (i) make voice and/or video calls to; and (ii) receive short messaging texts from; an Indian subscriber of telecommunication services of a licensed telecommunication service provider in India, over wireless internet connection such as a public Wi-Fi, home broadband or office broadband when you roam internationally.
International Wi-Fi Calling cannot be used to make a voice and/or video calls to a non-Indian telecommunication number. In case you wish to make a call to a number to a non-Indian telecommunication number, then your call will be charged at our standard international Roaming rates Click here you know the rates.
Please note that if you make an emergency call when using International Wi-Fi Calling, your Device will attempt to make that call using a normal mobile network. If there’s no mobile network available, the call will be routed over Wi-Fi and the emergency services won’t be able to identify your location automatically.

3. MODIFICATIONS:

Modifications of the Terms: The Company reserves the right to change the Terms, including but not limited to the charges as specified in section 4 below, if any, associated with the use of International Wi-Fi Calling. The Terms may be further modified based on changes in the business, legal and regulatory requirements and will be updated online. We will make all efforts to communicate any significant changes to the Terms to you. You are encouraged to check the Terms to review the Terms and any changes to it.
Modification of International Wi-Fi Calling: The Company reserves the right to add, modify or delete any content or features available in International Wi-Fi Calling at any time at its sole discretion.

4. CHARGES:

Any voice call made using International Wi-Fi Calling will utilise your Wi-Fi Calling Pack minutes and will be charged at Rupee One (Re. 1/-) per minute. If you exceed your total minutes available on the Wi-Fi Calling Pack, then in order to utilise International Wi-Fi Calling, you’ll be charged at Rupee One (Re. 1/-).
Any video call made using International Wi-Fi Calling will utilise your Wi-Fi Calling Pack minutes and will be charged at Rupee One (Re. 1/-) per minute. In addition to the charge of Rupee One (Re. 1/-), the total amount of data consumed by you while making the video call would be deducted from your daily and/or monthly data pack with the Company (“Data Deduction”). If you exceed your total minutes available on the Wi-Fi Calling Pack then in order to avail International Wi-Fi Calling, you will be charged at Rupee One (Re. 1/-) and the Data Deduction would also be applicable.
Voice and/or video calls over Wi-Fi use a wireless internet connection, so in addition to the Wi-Fi Call rates you may also be consuming data of the wireless network you’re connected to. This means you remain liable for any data charges incurred for such usage.
Calls made over Wi-Fi will appear on your bill as WiFi Calling.

5. ENDING OR CHANGING Wi-Fi CALLING:

You can disable International Wi-Fi Calling in your Device settings.
We may suspend, end or change International Wi-Fi Calling for any reason, including where repair or maintenance work is needed. We can withdraw International Wi-Fi Calling, with suitable notice as applicable.

6. DISCLAIMER

Your use of International Wi-Fi Calling is dependent upon the Wi-Fi network, as well as the general availability of the public telecommunications network. You acknowledge that there are factors outside of our control, which will limit our ability to provide this service to you.
We also cannot guarantee specific levels of performance and call quality will depend on the number of other devices connected to the wireless internet connection.
Please note that calls made over Wi-Fi will be disconnected if the Wi-Fi signal is no longer available and you will need to redial to continue with your call through our normal mobile network.
We reserve the right to block communications over Wi-Fi networks, for example, in order to prevent fraud where required by court order and/or governmental agencies.

7. GENERAL:

You must tell us immediately of any breach of security or unauthorised use of your Device. We won’t be liable for your losses caused by any unauthorised use of your Device. Also, we won’t be responsible for any loss or damage that we or you couldn’t reasonably expect at the time you first began to use the Service which is out of our control.

8. LIMITATION OF LIABILITY:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF, OR INABILITY TO USE OR ACCESS, INTERNATIONAL WI-FI CALLING OR FOR ANY SECURITY BREACH OR UNAUTHORIZED INTERVENTION, DEFECT, OR TECHNICAL MALFUNCTIONING OF INTERNATIONAL WI-FI CALLING AND/OR THE DEVICE, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT, OF OR IN CONNECTION WITH, YOUR USE OF, OR ACCESS TO, INTERNATIONAL WI-FI CALLING. FURTHER, THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY TEMPORARY DISABLEMENT, PERMANENT DISCONTINUANCE OR MODIFICATION OF INTERNATIONAL WI-FI CALLING BY THE COMPANY OR FOR ANY CONSEQUENCES RESULTING FROM SUCH ACTIONS.
YOU SHALL BE SOLELY RESPONSIBLE FOR OBTAINING AND MAINTAINING ANY EQUIPMENT AND ANCILLARY SERVICES (INCLUDING THE PAYMENT OF ANY ADDITIONAL FEES THEREFORE) REQUIRED TO CONNECT TO, ACCESS OR OTHERWISE USE INTERNATIONAL WI-FI CALLING, INCLUDING, WITHOUT LIMITATION, COMPATIBLE DEVICES, WEB SERVERS, INTERNET AND TELEPHONE SERVICE (COLLECTIVELY, “EQUIPMENT”). YOU WILL ALSO BE RESPONSIBLE FOR MAINTAINING THE SECURITY OF THE EQUIPMENT AND FOR ALL USES OF THE EQUIPMENT WITH OR WITHOUT YOUR KNOWLEDGE OR CONSENT.
YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT AND OTHER MATERIALS YOU TRANSMIT AND/OR RECEIVE THROUGH THE SERVICE OR SHARE WITH OTHER USERS OR RECIPIENTS.
THE COMPANY MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS AND ACCURACY OF INTERNATIONAL WI-FI CALLING FOR ANY PURPOSE. INTERNATIONAL WI-FI CALLING IS PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND.
YOU SPECIFICALLY AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH INTERNATIONAL WI-FI CALLING. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL SERVICES OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY SERVICES SENT USING AND/OR INCLUDED IN INTERNATIONAL WI-FI CALLING BY ANY THIRD PARTY.

IN NO EVENT SHALL THE COMPANY AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR OR IN RELATION TO: (A) LOSS OF USE, DATA OR PROFITS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF INTERNATIONAL WI-FI CALLING; (B) ANY DELAY OR INABILITY TO USE INTERNATIONAL WI-FI CALLING; (C) THE PROVISION OF OR FAILURE TO PROVIDE INTERNATIONAL WI-FI CALLING, OR FOR ANY INFORMATION OR SERVICES OBTAINED THROUGH INTERNATIONAL WI-FI CALLING; (D) OR OTHERWISE ARISING OUT OF THE USE OF INTERNATIONAL WI-FI CALLING; WHETHER OR NOT ALL OF THE ABOVE LOSSES, CLAIMS OR DAMAGES ARE BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, EVEN IF THE COMPANY AND/OR ITS AFFILIATES AND/OR ITS ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, CLAIMS OR DAMAGES.

9. TERMINATION (TEMPORARY AND PERMANENT DISABLEMENT):

Unless otherwise provided in the Terms, International Wi-Fi Calling may be terminated by the Company without assigning any reasons at any time at the sole discretion of the Company. Upon termination / suspension, you shall not have the right to use or access International Wi-Fi Calling.

10. GOVERNING LAW AND DISPUTE RESOLUTION:

The Terms are governed and construed in accordance with the laws of India. The courts in Mumbai shall have exclusive jurisdiction to hear disputes arising out of the Terms.

11. FORCE MAJEURE:

The Company shall be under no liability whatsoever in the event of non-availability of International Wi-Fi Calling occasioned by act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, man-made disaster, infrastructure failure or any other cause whatsoever beyond the control of the Company.

12. SEVERABILITY:

If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that part of these Terms will be deemed severable and will not affect the validity and enforceability of any remaining provisions of these Terms.

13. CONTACT DETAILS:

Address: Office- 101, Saffron, Near Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad
Email: care@jio.com

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