Next Generation Cloud Native BSS
Next Generation Cloud Native BSS Solutions
Cloud Native BSS Solutions provides interface to implement 5G services and abstracts out the network capabilities. This helps different partners to bundle their offerings with communication services and sell them to their customers. It is crucial for CSPs to provide capabilities to define customized partnership and charging models to fully leverage and monetize on the growing 5G market. JPL’s comprehensive digital BSS platforms comprising of converge charging, billing, digital CRM, marketplace & many more solutions, enable rapid delivery, monetization, and management of the advanced communications services. These solutions use a proven microservices, API-first and cloud native architecture that is aligned with TM Forum’s Open Digital Architecture (ODA).
CRM
CRM platform supports end-to-end processes of lead management, order capture and fulfilment, trouble to resolve, customer on-boarding using DKYC as well as document management for regulatory purposes. As a result, it implements the L2O, O2A, T2R and DKYC processes, and integrates using Open APIs with JPL’s Marketplace, Product Catalog as well as channel platforms. It provides a best-in-class service experience, sets new industry standards for lower total cost of ownership and reduces the amount of time it takes to launch new services to weeks, instead of months. It helps to increase customer satisfaction - particularly in the areas of sales and customer care - by reducing the number and length of customer interactions.
Product Catalogue
Product Catalogue helps to create new products and services from reusable product, service and resource components. One can assemble offerings, drive sales and manage fulfilment processes with lower costs and better reliability. Product teams can define new product offerings and specifications quickly by leveraging pre-defined technical specifications and provisioning processes. Product Catalogue is also used for provisioning of Reference Data Services like Tax Model, Discount, Geographic Location, Sales Channel and Plan Specification, Composite Price, Plan Offer Services with required mappings of these Services. The platform also provides various charges model support, including flat, usage based, customer type, circle/hub wise, telescopic discounting, etc.
Market Place Platform
Marketplace Platform acts as a UI interface to consumers and businesses to browse, buy and sell products. It is the digital front-end where product subscriptions are displayed, and the customer can select the SaaS services,also pay for them from the same interface. The payment modes can be through a payment gateway using credit, debit cards or UPI. It aims to eliminate the usage related problems associated with subscription-based business models.
The marketplace model is becoming increasingly relevant not only in the context of SaaS, but also for Enterprise and Private 5G services where multiple use cases of 5G can be packaged as products and provided in the SaaS model. JPL’s Marketplace platform is integrated with the CRM platform for the purpose of order fulfilment. It also comes pre-integrated with JPL’s Product Catalogue. All the plans and billing details of the user based on their subscription is available in the portal.
Subscription Engine (SE)
Subscription Engine interacts with content platforms to provision and enable consumption of content. It enables enterprise customers to setup recurring billing and to manage the entire lifecycle of end consumers. The engine is pre-integrated with JPL’s Product Catalog, CRM and Marketplace. It includes functions like renewals, expiry, dunning as well as maintenance of the customer subscriptions.
Online Charging System (OCS)
The renewals can also be performed by using the marketplace portal in case auto-pay is not enabled. The subscription dashboard provides an overview of all the accounts with subscriptions managed by the system. It offers a feature to postpone a subscription to shorten or lengthen a customer's current billing period. All available subscription plans can be managed through a common interface. All the plans can launch in real-time without experiencing network downtime. Provides capability to offer flexible discount plans, based on the subscriber’s usage patterns.Online Charging System (OCS) supports real time processing of all billing and charging related transactions within the system. The network operator or service provider can use the OCS to enforce credit limits by automatically controlling service access and producing call data records (CDRs) in order to apply the correct charges to the billing platform. JPL’s OCS is completely 3GPP compliant and offers next generation artificial intelligence backed online charging system with real-time hosting. Our hosted system offers the exceptional real-time charging solutions to commercial organizations across various verticals.
