How to request a Jio eSIM?

Switching your Jio mobile number from a physical SIM to a Jio eSIM, or transferring your eSIM to a new eSIM device, is simple and convenient.

An eSIM is a digital SIM card embedded within your smartphone, smartwatch, or tablet, eliminating the need to handle a tiny plastic SIM. It not only reduces plastic waste but also saves you the hassle of inserting or replacing a physical SIM card. To upgrade to Jio eSIM or transfer your eSIM, simply open the MyJio app, search for 'Switch to eSIM' and select the option 'Switch to eSIM'. With that, you can place your Jio eSIM request online following just these 3 simple steps.

1. Verify your Email ID

You will receive a verification code and the activation QR on this Email ID.

2. Enter your EID

Your EID is needed to ensure that the eSIM is activated on the right device.

3. Lastly, verify it’s you

Submit the OTP received on your mobile number to proceed with your request.

Share confirmation on automated call

After submitting your Jio eSIM request, as per DoT guidelines, there will be a 2-hour cooling period. Once this period is completed, you will receive an automated verification call from +91 2235072222 to confirm your eSIM request. When you get the call, simply answer it and enter the number prompted to confirm your request. Once done, your eSIM request will be successfully processed.

Missed the IVR Call? You can request an IVR callback easily.
In India: SMS RECALL to 199.
While roaming internationally: SMS RECALL to +91 70188 99999 (chargeable)

Request eSIM via SMS

Send an SMS to initiate

Type GETESIM<32-digit EID><15-digit IMEI> and send it to 199 from the Jio number you wish to activate eSIM on. You’ll receive your eSIM profile and a QR code via SMS and email. You’ll also get a 19-digit SIM number on your Jio number. Next, type SIMCHG <19-digit SIM number> and send it to 199.

Give consent via SMS

After submitting your Jio eSIM request, as per DoT guidelines, there will be a cooling period of 2 hours. Once this period is completed, you will receive an SMS asking for authentication to proceed with your eSIM activation. To give your consent, type ‘1’ and send it to 199.

Confirm on IVR call

You’ll get an automated IVR call from +91 2235072222. Answer the call, enter the prompted number for confirmation, and your eSIM request will be completed. Missed the IVR call? You can request an IVR callback by sending SMS RECALL to 199.

Note: This service is not available while on international roaming.

eSIM upgrade made easier with how-to guides

Check how easy it is to activate your Jio eSIM on your eSIM-enabled devices.
Learn to transfer Jio eSIM from one device to another with this tutorial.
Learn about the benefits of Jio eSIM, check your device’s eSIM compatibility and more.

Still have questions? Check Jio eSIM FAQ

Need guidance?

We would love to help you.
Support
Chat with us
Call us
Find a store