Listen to the latest songs, only on JioSaavn.com

Dear Jio family,

Due to the undergoing regulatory policy changes for mobile-call-related charges, Jio is compelled to recover IUC charge for NON-JIO mobile voice calls. 

With effect from your next recharge, post 10th October, all calls to NON-JIO mobile numbers will be charged at 6 paise/minute.

You will have the option to select a suitable IUC TOP-UP voucher starting at Rs 10, that can be used to make such non-Jio calls. This recovery of IUC will continue only until the IUC charge is made zero by TRAI.

To compensate our customers for the cost of these additional IUC top-ups, we will offer additional 1 GB of data for every 10-rupee spent, ABSOLUTELY FREE.

You also have the option to recharge with earlier packs for next 30 days by visiting jio.com.

All Jio to Jio calls continue to be FREE. To continue enjoying the benefits of free calling, you may invite others to our Jio family.

Thank you for your support and belief in Jio.

Team Jio

Watch The Official Statement

See detailed version of this Video
X

Frequently Asked Questions

What is IUC?  
Interconnect Usage Charge or IUC is a cost paid by one mobile telecom operator to another, when its customers make outgoing mobile calls to the other operator’s customers. These calls between two different networks are known as mobile off-net calls. IUC charges are fixed by Telecom Regulatory Authority of India (TRAI) and are currently at 6 paise / minute.
Why is Jio charging me 6 paise per minute for offnet mobile calls? 
a. Let us understand this issue in detail:
(i) TRAI, has repeatedly since 2011, affirmed its stance that the IUC charges should be brought down to Zero.

(ii) After a comprehensive review of the IUC regime through a transparent and elaborate consultation process in 2016, TRAI confirmed that IUC for mobile calls will be ZERO from 1st January 2020.

(iii) This step of TRAI ensured that the new ZERO-IUC regime would:
A. Encourage operators to invest in new technology and bring down the cost of voice services close to nil
B. Provide regulatory predictability and enable service providers to plan their networks and businesses accordingly
C. Allow operators to launch more innovative and customer friendly tariff offerings

(iv) Relying on the repeated stance of TRAI and the amendment already made to the regulations reducing the IUC to Zero, Jio continued to pay IUC from its own resources to Airtel and Vodafone-Idea etc. while offering free voice to its customers. So far, in the last three years Jio has paid nearly Rs.13,500 crore as NET IUC charges to the other operators.

(v) Citing traffic asymmetry as the only ground in the recently floated consultation paper, TRAI has reopened the closed chapter on IUC

(vi) The consultation paper has created Regulatory uncertainty and therefore Jio has been compelled, most reluctantly and unavoidably, to recover this regulatory charge of 6 paise per minute for all off-net mobile voice calls so long as IUC charges exist.
So, for all recharges done by Jio customers starting today, calls made to other mobile operators will be charged at the prevailing IUC rate of 6 paise / minute through IUC top-up vouchers till such time that TRAI moves to Zero termination charge regime. Presently, this date is 1st January 2020.

(vii) Nevertheless, Jio stands firm on its commitment to offer the highest value to its customers, and there is no 6 paise charge on:
A. all Jio to Jio calls;
B. all incoming calls;
C. Jio to landline calls; and
D. calls made using WhatsApp or FaceTime and similar platforms.

(viii) Additionally, Jio will provide additional data entitlement of equivalent value to the IUC top-up voucher. This will ensure no increase in tariff for customers.

(ix) The following top-up vouchers shall be available for customers to suit their requirements:
IUC Top-Up Voucher
Amount (Rs)
IUC Minutes
(non-Jio mobiles)
Free Data Entitlement
(GB)
10
124
1
20
249
2
50
656
5
100
1,362
10
Can you explain the issue in a little more detail? 
a. Relying on the repeated stance of TRAI and the amendment already made to the regulations reducing the IUC to Zero, Jio continued to pay IUC from its own resources to Airtel and Vodafone-Idea etc. while offering free voice to its customers. So far, in the last three years Jio has paid nearly Rs.13,500 crore as NET IUC charges to the other operators.

b. Unfortunately, after the above order in 2017, while the incumbent operators reduced voice tariffs for their 4G customers, they continued to charge exorbitant tariffs to their 40 crore 2G customers, and in fact increased the tariffs for voice calls to around Rs. 1.50/ minute. They also charge a minimum of Rs 500 / GB for data from their 2G customers.

c. The price differential of free voice on Jio network and exorbitantly high tariffs on 2G networks causes the 40 crore 2G customers of Airtel and Vodafone-Idea to give missed calls to Jio customers. Jio network receives 25 to 30 crore missed calls on a daily basis.

d. This huge missed call phenomena converts the incoming calls to Jio into outgoing calls from Jio to other operators. The 25 to 30 crore missed calls per day should have resulted in 65 to 75 crore minutes of incoming traffic to Jio. Instead, the call back made by the Jio customers results in 65 to 75 crore minutes of outgoing traffic.

e. But for the missed calls due to tariff differential, the offnet voice traffic is already symmetrical now for Jio. It is being made asymmetric by the other operators by keeping their 2G voice tariffs high.

f. Citing such traffic asymmetry as the only ground in the recently floated consultation paper, TRAI has reopened the closed chapter on IUC, which has already been made zero with effect from 1st January, 2020. The amendment to the IUC Regulations in 2017 was after considerable deliberations and consultations. In this background the consultation paper has created Regulatory uncertainty and therefore Jio has been compelled, most reluctantly and unavoidably, to recover this regulatory charge of 6 paise per minute for all off-net mobile voice calls so long as IUC charges exist.

g. So, for all recharges done by Jio customers, calls made to other mobile operators will be charged at the prevailing IUC rate of 6 paise / minute through IUC top-up vouchers till such time that TRAI moves to Zero termination charge regime. Presently, this date is 1st January 2020.
When will this 6 paise charge for non-Jio mobile calls end? 
Jio assures its 35 crore customers that the 6paise / minute charge on outgoing off-net mobile calls shall continue only till the time TRAI abolishes IUC, in line with its present regulation.
Why should I take an IUC Top-Up? Is it mandatory? 
a. No, opting for a top-up is not mandatory
b. You need to do a top-up only if you want to make an outgoing non-Jio mobile call
c. All other domestic connectivity services do not entail any additional charge
What is the validity of this IUC Top-Up? 
a. To ensure our customers remain the beneficiary of every tariff & scheme, the IUC top-up pack does not have any validity
b. That is, you can top-up your account and retain this balance till you want
c. This balance gets deducted only when you make an outgoing non-Jio mobile call or any other relevant service