Jio Support

Product/Services
Mobility
Back

I want to port in my number to Jio. What should I do? 

  • To port in, SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio
  • You will get an SMS that will contain the UPC code and its expiry date
  • Walk in to nearest Jio Store or Jio Retailer with the UPC (Unique porting code)
  • Carry your original Aadhaar card or original Proof of Address(POA) / Proof of Identity(POI) documents to place MNP request
Note:
- Clear all your pending dues with current operator (if you have a post-paid mobile connection)
- As per government regulations; if you are porting-in within same telecom circle, the number will be activated within 3 working days after successful validation. For porting-in to other telecom circle, it will take upto 5 working days. Your services will not be interrupted in the intervening period.
- Port in requests from Jammu & Kashmir, Assam & North East customers will be processed within 15 working days. Your services will not be interrupted in the intervening period.
Was this helpful for you?
Does this answer your query? If not, you can also reach out to us.

People also viewed

  • What are the current Jio Prepaid Recharge Plans ?
  • Can I convert from Prepaid to Postpaid and vice versa?
  • Are there any options available for data sharing / family plans / data pooling?
  • Are these prepaid plans applicable for JioPhone customers?
  • Are there any changes in the Postpaid Plan?
  • I am on Xiaomi Offer / Mega Lyf / Google Pixel offer. Can I recharge with new tariff plan and still be eligible to continue with my existing offer of additional data?
  • I have already opted for Jio Auto Pay option. Will I be eligible to avail the benefits as per the New Tariff Plans?
  • How to activate upcoming plan using MyJio app?
  • I have lost / damaged my Jio SIM. How do I Exchange or Replace it?
  • How will I know when my Jio SIM is ready for tele-verification?
  • What documents do I need to carry to get a Jio SIM?
  • Which number should I call to complete tele-verification for my Jio SIM?
  • What if I do not recharge monthly?
  • Are there specific data only plans for JioFi?
  • Are there any additional benefits If I port my number to Jio?
  • How do I cancel port out request?
  • What if I do multiple recharges of the same 4G data voucher?
  • Is Autopay mandatory for all postpaid customers?
  • Can I make multiple recharges of my Jio number, in such case, how will I get benefits for all recharges?
  • I made multiple recharges. Data benefits of my current plans are already exhausted. Can I activate “Upcoming Plan” prior to its scheduled date, to avail its benefits.
Find A Store

Locate the nearest Jio store

Track Activation Status

Got a new Jio SIM or Fiber connection? Check the activation status here.

Need to discuss something? Please get in touch

Now you can connect with us in many ways! Tap below to find out.