I am a Prepaid customer, can I activate the International Roaming (IR) service as a Prepaid customer after reaching another country? If yes, what settings do I need to check on my device?

If you are activating IR service for the first time and would like to enjoy seamless IR service across all 130+ countries, then it is required that you purchase IR pack.

Your phone will have to be restarted for your IR settings to be processed./div>

Click Here for applicable list of countries

Post Pack Purchase (Prepaid & Postpaid) /IR Activation (Postpaid) in the below mentioned countries, if you are unable to register to network then follow the below steps:

iPhone:

Step 1 :
- Go to Settings –> Carriers –> and select “Automatic”
- Go to Settings –> Mobile Data –> and select Data Roaming as "ON"
Step 2 : In case SIM does not register to network automatically, select the network manually from the handset settings menu
- Settings –> Carrier –> switch off automatic –> select available operator (refer to the list of operators in above PDF
Step 3 : Incase SIM still does not register to network after following Step 1 & Step 2 then switch iPhone on International IMSI
- Home –> Settings –> Phone –> SIM Application –> International Roaming -> OFF

Android:

Step 1 : Ensure that in your mobile device, the 'Preferred Network' type is set to GSM/WCDMA/LTE
Step 2 : If Device does not register automatically then turn off 'Automatic' and select 'Available network'
- Settings –>More->Mobile network-> Network Operators (refer to the list of operators in above PDF)
Step 3 :If still not registered then look for Jio4G/ STK available on Device Home screen select STK /Jio4G Menu
- Within STK / Jio4G select International Roaming and select "OFF";
- Wait for 5 minutes and device will register to network

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