JioPhone - Festive Gift Card JioPhone - Festive Gift Card JioPhone - Festive Gift Card

Frequently Asked Questions

What is JioPhone Diwali 2019 Offer? 
Jio has taken another major step towards ensuring TOTAL DIGITAL INCLUSION of all Indians. Today, Jio makes a special one-time offer called the JIOPHONE DIWALI 2019 OFFER.
During the festive season of Dussehra and Diwali, Jio is making the JioPhone available for a special price of only Rs 699 as against the current price of Rs. 1500. This is a clear saving of over Rs. 800 without any special conditions like having to exchange your old phone.
This price is far lower than many of the current 2G feature phones in the market. As such, the final barrier that has prevented feature phone users from upgrading to 4G services is now eliminated.
For JioPhone customers who join Jio through the DIWALI 2019 OFFER, Jio will offer data benefits valued at approximately Rs 700. For first 7 recharges that the customer does, Jio will additionally add Rs 99 worth of data.
This additional data worth Rs 700 will enable JioPhone users to enter an unseen world of entertainment, payments, e-commerce, education, learning, train and bus booking, artificial intelligence apps and lots more.
The savings of Rs 800 on the JioPhone and the Rs 700 worth of data, totals to a massive benefit of Rs 1,500 on every JioPhone. This benefit of Rs 1,500 is Jio’s Diwali Gift for a prospering digital India. Jio invites all Indians using 2G services to make the most of this one-time offer available during the festive month and upgrade to the JioPhone platform.
When will JioPhone Diwali 2019 Offer start? 
The JioPhone Diwali 2019 Offer will start from 4th Oct 2019.
What are the JioPhone Diwali 2019 Offer additional data benefits? 
For JioPhone customers who join Jio through the DIWALI 2019 OFFER, Jio will offer data benefits valued at Rs 693. For first 7 recharges that the customer does, Jio will additionally add Rs 99 worth of data.
This additional data worth Rs 693 will enable JioPhone users to enter an unseen world of entertainment, payments, e-commerce, education, learning, train and bus booking, artificial intelligence apps and lots more.
What are the eligibility criteria for availing the JioPhone Diwali 2019 Offer additional data benefits? 
You must fulfill the following conditions to be eligible for the offer:
  • Get a JioPhone along with a new Jio connection, on or after 4th Oct 2019.
  • Recharge with Rs.99/- or above
What will be the validity of the additional data benefits given as part of JioPhone Diwali 2019 Offer? 
The validity of the additional data voucher will be co-terminus with the base plan.
Is the JioPhone Diwali 2019 Offer applicable to existing Jio subscribers as well? 
To avail the offer benefits you will need to get a new JioPhone along with a new Jio SIM.

  Terms and Conditions

JioPhone Diwali Offer

Definitions

  • Reliance Retail Limited (“the Company”) offers to the applicant availing on or after 4th October 2019 (“Recipient”), JioPhone (as per specifications and together with specified accessories as provided on company website ‘www.jiophone.com’) on the terms and conditions herein contained.
  • By applying for the JioPhone and affixing an electronic signature by way of biometric authentication, the Recipient accepts the JioPhone offer on the terms and conditions contained herein.
Where the Recipient:
  • Security Deposit
    • An interest-free refundable security deposit of Rs 699 ( Rupees Six Hundred Ninety Nine only) (“Refundable Deposit”) shall be deposited by the Recipient in the manner stipulated by the Company.
    • The Refundable Deposit is being obtained purely to secure the Company for proper handling of the JioPhone and its safe return by the Recipient to the Company, as per these terms.
    • The Recipient acknowledges and agrees that the Company shall, without prejudice to its rights and remedies under any law or in equity, have a right of lien over the Refundable Deposit for satisfaction of all the obligations herein, including any payment obligations, by the Recipient.
    • The Recipient acknowledges that it is not the intention of the parties to apply the Refundable Deposit towards consideration for any supply. The adjustment of the Refundable Deposit shall only be to the extent and in the manner envisaged in these terms.
  • Use of JioPhone
    • The JioPhone is only for the personal use of the Recipient and such use shall be in strict adherence with applicable laws and in accordance with guidelines/ stipulations issued from time to time by the Government or the Company for fair and authorized use.
    • The JioPhone is available for continued use on the Recipient purchasing bundled recharge vouchers of an Authorized Carrier (presently Reliance Jio Infocomm Limited) from the Company or any of its authorized retailers for use in the JioPhone of a minimum value of Rs. 1,500/- per annum for a period of 3 years from the date of the first issue of the JioPhone.
    • The Recipient has satisfied himself/herself/itself with the features of the JioPhone and has agreed to receive the JioPhone on “As-It-Is-Basis” and shall not tamper with or in any manner misuse the JioPhone, including but not limited to rooting attempts, reverse engineering, unlocking or jail-breaking of the JioPhone or original firmware(s) or software(s) of the JioPhone.
    • The Recipient is aware that JioPhone is being offered with a SIM-locked feature. The Company may, solely at its discretion, allow the use of the JioPhone with any other compatible network from time to time.
    • The Recipient acknowledges that the Company has no responsibility for the actual provision of telecommunication services and that the Recipient is solely responsible for availing these services from the Authorized Carrier(s).
    • Nothing contained herein shall be construed as creating any arrangement for transfer of title, ownership or interest including rights of any intellectual property in/of the JioPhone in favour of the Recipient.
    • The Recipient has no right to sell, lease, assign, and transfer or otherwise dispose-of the JioPhone in any manner whatsoever.
    • The right to use of JioPhone is given to the Recipient subject to Recipient’s compliance with the terms and conditions contained herein, including Clause 2(b). To facilitate this to the Recipient, the Company may enter into financial arrangements with a company and/or lending institution of its choice (“Financing Entity”). The Company shall collect and appropriate payments received in Clause 2(b) towards charges payable to the Financing Entity and the Authorised Carrier(s).
  • Early Return of the JioPhone
    Time of return of Jio Phone
    Early Return Charges
    Upto 12 months from the date of first issue of the Jio Phone
    Rs 699 (Rupees Six Hundred Ninety Nine only)
    After 12 months and upto 24 months
    Rs 499 (Rupees Four Hundred Ninety Nine only)
    After 24 months and upto 36 months from the date of first issue of the Jio Phone
    Rs 299 (Rupees Two Hundred Ninety Nine only)
    • The Recipient may return the JioPhone at any time during the period of three years from the date of first issue on payment of the following charges (“Early Return Charges”):
    • On the Recipient complying with the Return Conditions as defined in Clause 6 below and paying the applicable Early Return Charges, the Company shall return the Refundable Deposit to the Recipient.
  • Repossession of JioPhone
    • The Company has the right to repossess the JioPhone if the Recipient fails to purchase recharge vouchers as per Clause 2(b) above.
    • In the event the Company repossesses the JioPhone in terms of this clause, the Recipient shall be liable to pay the Early Return Charges in terms of Clause 3 herein above.
    • Whenever the Recipient pays the applicable Early Return Charges in terms of Clause 3 herein above, the Company shall return the Refundable Deposit.
  • Warranty for use
    • The Company grants a limited warranty for use of the JioPhone in terms of the warranty conditions as available at ‘www.jiophone.com’.
    • The Company offers no warranty for third party hardware accessories whether authorized or not by the Company for use with the JioPhone.
    • Any repairs/replacement of parts of the JioPhone not covered by warranty may be carried out by the Company on payment of charges by the Recipient as stipulated by the Company from time to time.
  • Return of JioPhone
    • The JioPhone shall be returned by the Recipient to the Company on or after the expiry of thirty- six months but before the expiry of thirty-nine months from the date of first issue of the JioPhone. The Company will accept the return and repay the Refundable Deposit, provided:
      • The JioPhone is not damaged (normal wear & tear excepted) and is in working condition;
      • Any and all data or other information of the Recipient on the JioPhone is deleted and purged before returning the JioPhone;
      • The Recipient complies with any other terms and conditions as may be stipulated (available at ‘www.jiophone.com’ and such other partner sites as the Company may determine) at by the Company for return of the JioPhone;
      • Recipient has complied with all of its obligations under Clause 2 to the satisfaction of the Company to enable release of the Company’s lien in terms of Clause 1 (c).
      • The Recipient removes the SIM card from the JioPhone before returning the same;(collectively “Return Conditions”).
    • Returning the JioPhone does not cancel the Recipient’s service contract with the Authorized Carrier(s).
  • Default and Consequences
    • fails to adhere to any of the terms and conditions and the Company repossesses the JioPhone from the Recipient, the same consequences as in the case of return of JioPhone as per Clause 3 shall apply;
    • fails to return the JioPhone within a period of three months after expiry of thirty six months from the date of first issue of JioPhone (‘Return Period’) for whatsoever reasons, all of the following consequences shall ensue, namely:
    • The Refundable Deposit shall stand forfeited on the expiry of the Return Period without any further notice to the Recipient;
    • The Company shall be entitled to receive back/repossess the JioPhone;
    • The Company may exercise any other recourse or remedies that it may have, whether in law or in equity.
  • Intellectual Property Rights
    • The Company or all the right holders in/of the JioPhone, as the case may be, own title, interest and rights, including all related intellectual property rights, in/of the JioPhone and the Recipient acknowledges that such ownership shall include all intellectual property rights arising from any suggestions, enhancement requests, recommendations or other information provided by the Recipient, whether in the course of use of the JioPhone or otherwise.
  • Recipient Data
    • The Recipient hereby authorizes the Company to collect, retain and use information as per the privacy policy of the Company which is made available at ‘www.jiophone.com’.
    • The Recipient acknowledges and agrees to abide by the terms and conditions of use of the JioPhone, as per its end user license agreement (EULA), including but not limited to the data privacy terms related thereto. The EULA, including the applicable data privacy terms and policy are made available on the JioPhone.
  • Contact Details
    • Name: JioPhone Care Manager Address: Building 4, Reliance Corporate Park, Ghansoli, Thane Belapur Road, Navi Mumbai - 400 701 Email: jiophonecare@jioPhone.com Website: www.jiophone.com
  • No Liability
    • The Recipient acknowledges and agrees that, the Company shall not be liable for any indirect, incidental, special, consequential or exemplary loss or damages, howsoever arising, including loss of data.
    • The Recipient acknowledges and agrees that save and except return of the Refundable Deposit as per terms herein, the Company shall not be liable to make any payment or incur or suffer any liability to the Recipient, under any circumstances whatsoever.
  • Severability
    • Where any particular term or provision of this JioPhone offer is determined under applicable law to be un-enforceable, such un-enforceable term(s) shall be severed from and will not affect any other terms and conditions. The Company reserves the right to substitute any such un-enforceable term or provision with a suitable and enforceable provision at its sole discretion.
  • Dispute Resolution
    • All disputes shall be governed under the laws of India and are subject to the jurisdiction of the Courts of Mumbai only.