Explore in FAQ section

How do I reach JioCare using MyJio app?

You can reach JioCare for any assistance or support through both MyJio app and Jio.com.

Using the MyJio app:

1. Sign in to MyJio
2. Tap on 'Menu' and select 'Jio Care', in this section you can choose from FAQs, How to videos, Troubleshoot, Helpful tips, Live Chat or Track Request to get support for your issue.
3. You can also talk to our virtual assistant ‘Hello Jio’ from the MyJio home page for all your queries.

Using Jio.com:

1. Go to Support page and select How to videos, Jio Helpful Tips or select 'Contact us'
2. Here you can choose from Email support or Call to get support for your issue.

I have activated JioPostpaid Plus plan with Amazon Prime, but the banner for activation is not getting displayed on MyJio app, what should I do?

Please check whether you have latest version of MyJio App, if not, update the App. If you have the latest App & banner is still not visible, you should reach out to Jio customer support at care@jio.com

How do i check my data balance for MyJio number using MyJio App?

To check your high-speed data balance using MyJio application :

1) Open MyJio App and login using OTP (One Time Password).

2) Your high-speed data balance will be displayed along with validity on the home page under My Account section.

3) You can also view your active and upcoming plan details and validity, by tapping on 'View Details'

How do I access MyJio?

• You can download MyJio app from Play Store or App Store.
• Post downloading MyJio app, open MyJio App and login using OTP (One Time Password).
• The app is compatible with Android OS 5.0 or higher and iOS OS 10.0 or higher.

I have activated JioPostpaid Plus plan with Netflix, but the banner for activation is not getting displayed on MyJio app, what should I do?

Please check whether you have the latest version of MyJio App, if not, update the App. If you have the latest App & still banner is not visible you should contact Jio Contact Center.

Is MyJio UPI safe to use?

MyJio UPI service is highly secure platform where user data safety is our utmost priority. We follow all the necessary guidelines and have undertaken all the measures to make this digital payment platform safer for you.

Will I be charged for downloading MyJio app?

Only standard data charges as per your network carrier will be applicable to download MyJio. When you access MyJio app on Jio data network, you will not be charged.

Can I book vaccination slots using MyJio?

No. You can only browse through the available vaccination slots using this feature in MyJio app. Once you find an available slot, you may proceed to book it through Co-WIN website. We will redirect you to the Co-WIN website where you will have to register for the vaccine first and search for the available slot before proceeding to book an appointment.

How to login into JioMoney wallet through MyJio?

Install latest version of MyJio App from AppStore/PlayStore and login/link your registered JioMoney number on MyJio telecom tab. After successful login/linking of your mobile number, you will see the finance tab only if you were already a JioMoney registered user.

Click on Finance tab and select the SIM associated with JioMoney wallet and initiate device binding. Once device binding is successful you will be able to see your wallet details.

You can also link/login using a Non Jio Number on MyJio to view the finance tab.

In case device binding is unsuccessful-

1.Ensure that device is under proper network coverage

2.Ensure that there is sufficient balance available on your number to trigger SMS

If you’re still facing issues kindly write to care@jiopaymentsbank.com

For more details visit https://jiopaymentsbank.com/faq.html

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