Explore in FAQ section

I have activated JioPostpaid Plus plan with Netflix, but the banner for activation is not getting displayed on MyJio app, what should I do?

Please check whether you have the latest version of MyJio App, if not, update the App. If you have the latest App & still banner is not visible you should contact Jio Contact Center.

I have activated JioPostpaid Plus plan with Amazon Prime, but the banner for activation is not getting displayed on MyJio app, what should I do?

Please check whether you have latest version of MyJio App, if not, update the App. If you have the latest App & banner is still not visible, you should reach out to Jio customer support at care@jio.com

Is MyJio UPI safe to use?

MyJio UPI service is highly secure platform where user data safety is our utmost priority. We follow all the necessary guidelines and have undertaken all the measures to make this digital payment platform safer for you.

How do I create a UPI Handle on MyJio?

When you first complete the device binding process for MyJio UPI, you will find your VPA handle already created for you at the end of the process. This handle will always be your PhoneNumber@Jio.

I don’t see my vouchers of JioTogether Offer in Myjio App?

Vouchers are credited by 7th of every calendar month. Vouchers may not be credited, if the conditions set out above are not fulfilled.

How to login into JioMoney wallet through MyJio?

Install latest version of MyJio App from AppStore/PlayStore and login/link your registered JioMoney number on MyJio telecom tab. After successful login/linking of your mobile number, you will see the finance tab only if you were already a JioMoney registered user.

Click on Finance tab and select the SIM associated with JioMoney wallet and initiate device binding. Once device binding is successful you will be able to see your wallet details.

You can also link/login using a Non Jio Number on MyJio to view the finance tab.

In case device binding is unsuccessful-

1.Ensure that device is under proper network coverage

2.Ensure that there is sufficient balance available on your number to trigger SMS

If you’re still facing issues kindly write to care@jiopaymentsbank.com

For more details visit https://jiopaymentsbank.com/faq.html

How many Bank accounts can I link with MyJio?

There is no limit on the number of bank accounts that you can link with MyJio.
However please assure that the bank account that you are trying to link to MyJio should be linked with the mobile number that was used while creating the UPI Account. As UPI fetches the bank account from the mobile number that was used while creating the UPI account.

Can I use my existing UPI ID in MyJio?

To use the UPI service from MyJio app, you will have to create a unique Jio handle by linking your Savings, Current or Overdraft Account to it. Any other existing UPI ID cannot be used

Why is my UPI handle not visible?

Your UPI Handle will be visible only for the latest version of MyJio that is 6.0.06 and above. Please update your MyJio version from app store or play store.

Whom should I contact for any Jio/MyJio payment offer related queries?

For any offer related queries please contact Customer Support team of Payment Partner

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