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Compatible Handsets

Benefits of Wi-Fi calling

  • Stable and clearer calls

    Make crystal-clear voice and video calls over Wi-Fi.

  • Make calls from anywhere in India

  • Extended indoor coverage

    Always keeps you connected in case of network dark spots

  • Works on any Wi-Fi network

Wi-Fi calling works best with Jio 4G SIM

How to enable Wi-Fi calling

Step 1: Go to Settings

Step 2: Search for Wi-Fi Calling

Step 3: Enable the switch

Step 1: Go to Settings. Click on Phone

Step 2: Click on Wi-Fi Calling

Step 3: Enable the switch

Frequently Asked Questions

What is Wi-Fi Calling under Jio Postpaid Plus? 
Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network using your existing Jio phone number.
 
Benefits of Wi-Fi calling in International Roaming:
  • Make and receive voice calls on any Indian number with Wi-Fi using existing Jio phone number at just Re. 1 per min
  • Video calls on any Jio number
  • Helps connect in case of signal issues in remote areas or cellular-dark zones of a building
  • It is included at no additional charge. All you need is a Wi-Fi calling pack and an HD voice compatible device
  • To learn how to turn on Wi-Fi Calling and check the handset eligibility, click www.jio.com/wificalling
Please note the charging for Wi-Fi calling will be deducted from the respective IR pack balance. Charging for video calls will be deducted from IR Pack balance and home data bucket.
 
Base plan with sufficient home data balance should be available to make video calls to Jio number. Grace plan customers will not be able to use Jio Wi-Fi calling services.
How to enable Wi-Fi Calling? 
  • First switch Wi-Fi calling feature ON, on your Wi-Fi calling capable handset by going to Settings
  • Then, connect to a Wi-Fi network and enjoy Wi-Fi calling on any Indian number
  • To learn how to turn on Wi-Fi Calling and check the handset eligibility, click www.jio.com/wificalling
Please note that some applications can download data even when you are not actively using them. We recommend to set your Mobile Data as OFF or manage your application settings to avoid these data usage.
What services are currently available on Wi-Fi Calling while roaming internationally?  
Wi-Fi Calling pack offers the following entitlements:
  • Outgoing calls to India number
  • Incoming calls from India or anywhere in the world
  • Incoming SMS
  • Video calls to Jio number in India
  • Local calls within the visited country or calls to rest of the world are currently unavailable
  • Video calls on the non-Jio number and outgoing SMS are not allowed
How much will I be charged for calls made through Wi-Fi calling from the IR 1102 / IR 1202 Wi-Fi Calling pack? 
Tariff for Wi-Fi Calling:
For IR 1102 and Global IR 1202 packs customers -
  • Outgoing Voice Calls to India – Re. 1 /min
  • Incoming voice calls – Re. 1/min
  • Incoming SMS – Free
  • Video Outgoing and Incoming calls – Re 1/min + Data from Home data bucket
  • Outgoing SMS, Outgoing voice local calls, Outgoing voice rest of the world calls – Not Allowed
Sl. No Call Type Wi-Fi IR Usage Charging
1 Voice Outgoing – Call back to India (from the visited country)  Flat Re. 1 for Wi-Fi Call back to India
2 Outgoing - Local  (in the visited country) Not allowed
3 Outgoing - RoW (from the visited country) Not allowed
4 Incoming (in the visited country) Flat Re.1 for Wi-Fi IR Incoming Voice Calls
5 Video* Outgoing – Call back to Jio India numbers (from the visited country) Flat Re.1 for Wi-Fi IR Video Call back to India + Data from Home data bucket
6 Incoming from Jio India Numbers (in the visited country) Flat Re. 1 for Wi-Fi IR Incoming Video Calls from India + Data from Home data bucket
7 SMS Outgoing SMS Not allowed
8 SMS Incoming SMS  Free
 
*For Outgoing/Incoming Video Calls, Rs.1 + Data usage deducted from Home Data bucket. Video Outgoing/Incoming calls are allowed only to Jio Numbers.
Local = Calls within the Visited Country
RoW = Calls to Rest of World numbers i.e. other than India & Local
Note: Wi-Fi Calling service can be availed using Wi-Fi Calling pack only and will not be available for PayGo customers.
How will I be charged for calls made through Wi-Fi Calling using the Unlimited IR packs (IR 576, IR 2876 and IR 5752)? 
Tariff for Jio Wi-Fi calls:
For Unlimited IR pack customers (Rs.576, Rs.2876 and Rs.5752)
  • Unlimited IR packs minutes Entitlements benefits to additionally cover Wi-Fi Calls and Video calls to India along with existing Cellular IR Usage entitlement in the same bucket of the respective packs
  • Post Pack Entitlement Charges – Call rates for Call-back to India, post entitlement will be charged at Re. 1/min
  • Incoming Wi-Fi Calls and Video calls to remain Free like cellular incoming calls within the pack validity
  • IR Wi-Fi video outgoing and incoming calls to Jio Numbers’, video data usage to be deducted from home data bucket of the customer
Jio Wi-Fi IR usage Unit Within Unlimited IR Pack Commercial Usage limit Beyond Commercial usage limit of Unlimited IR pack
Outgoing – Call back to India Rs/Min Free (Consumed from pack entitlement) Re. 1/min
Outgoing - Local   Not allowed Not allowed
Outgoing - RoW   Now allowed Now allowed
Incoming calls    Rs/Min Free (Consumed from Pack entitlement) Free
SMS Outgoing Rs/SMS Not allowed Not allowed
SMS Incoming Rs/SMS Free Free
*Video Outgoing – Call back to Jio India Numbers Rs/Min Free (Consumed from pack entitlement) + (Video call data usage is deducted from home data bucket) Re. 1/min (And Video call data usage is deducted from home data bucket)
*Video Incoming from Jio India numbers Rs/Min Free (Consumed from pack entitlement) (Video call data usage is deducted from home data bucket) Free (Video call data usage is deducted from home data bucket)
 
*For Video Outgoing and Incoming calls the pack entitlement will be consumed from available min’s bucket, besides, data usage is deducted from Home Data bucket.
Video Outgoing and Incoming calls are allowed only to Jio India Numbers.
  • Local = Calls within the visited country
  • RoW = Calls to Rest of World numbers i.e. other than India & Local
Note: Wi-Fi Calling service can be availed using Wi-Fi Calling pack only and will not be available for PayGo customers.
Does Wi-Fi Calling consume data? How much data will a Wi-Fi call use under Jio Postpaid Plans? 
  • Voice calls will be consumed from your IR pack balance and do not consume data
  • Wi-Fi calling for Video calls consumes data from the home data plan balance
  • The actual data usage of your video call may vary
  • Wi-Fi calling for video calls is allowed only to Jio number in India
Why can't I make or receive Wi-Fi calls under Jio Postpaid Plans? 
If you are unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:
  • Your device does not support Wi-Fi calling
  • You may not have the latest device software
  • The Wi-Fi Calling setting is turned off in your device Settings.
  • You do not have access to a high-speed and stable Wi-Fi internet connection
  • You do not have an active Wi-Fi calling IR pack and base tariff plan
You can learn how to trouble-shoot the above issues by visiting www.jio.com/wificalling
 
In case you are unable to connect even when all the above requirements meet, type “Hi” on our WhatsApp Chat number +917018899999 for support.
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