Unlimited IR Packs

IR Pack	MRP Rs.	Validity (Days)	Pack Benefit
IR Pack 575	575	1	Unlimited Outgoing Local Calls (calls made within the roamed country), Calls to India, Incoming calls, Data usage and SMSs in 22 countries. Refer country and applicable partner network list in below table.   (Commercial Usage Limit is applicable for the unlimited pack benefit. Check the details in below instructions)
IR Pack 2875	2875	7
IR Pack 5751	5751	30

 

 

Pack benefits (applicable for IR pack 575, 2875 and 5751):

IR usage leg	Unit	Within Commercial Usage limit	Beyond Commercial usage limit
Incoming Calls	Rs/Min	Free	Free
Outgoing Local Calls	Rs/Min	Free	Standard IR rate
Outgoing Calls to India	Rs/Min	Free	Standard IR rate
Outgoing International Calls	Rs/Min	Standard IR rate	Standard IR rate
Outgoing SMS	Rs/SMS	Free	Standard IR rate
Data	Rs/10KB	Free (at high speed)	Free (64 Kbps speed)

 

 

Commercial usage limit

Applicable for IR 575 and IR 2875 packs:-Voice (outgoing local calls + outgoing calls to India) 100 minutes/day, 100 SMS/day, and Data 250 MB/day at high speed-thereafter at 64 Kbps.

Applicable for IR 5751 pack:- Voice 1500 minutes (outgoing local calls + outgoing calls to India), 1500 SMSs and Data 5GB at high speed- thereafter at 64 Kbps, for 30 days pack validity period.

Beyond commercial usage limit as specified for the Outgoing Local calls within visited country, Call to India and Outgoing SMS for the respective pack, usage will be charged at standard IR rates. Please check standard IR rates at ‘International Roaming Tariff’ on www.jio.com

 

Pack Countries and Preferred Partner Network (applicable for IR pack 575, 2875 and 5751):

The pack benefits are applicable while travelling to the country covered in pack benefit and on pack partner network specified for the respective country.

Partner Name for the respective pack country is specified below.

Country	Applicable Partner Name	Handset Display
Australia	Optus	Optus AU / Optus
Canada	Bell Mobility	Bell
Canada	Telus	TELUS
Czech Republic	O2	O2- CZ
Denmark	Hi3G	3 DK
Germany	Telefonica	O2- de/ E-Plus
Indonesia	Hutchinson CP	3
Ireland	Meteor	IRL-Meteor/Meteor
Italy	Telecom Italia	Tim
Malaysia	Digi	Digi/Digi 4G+
Netherlands	KPN	NL KPN
New Zealand	Spark	Spark NZ
Philippines	Smart	SMART
Portugal	NOS	NOS
Singapore	M1	SGP-M1/ M1
South Korea	SK Telecom	KOR SK Telecom / SKT
Spain	Telefonica	Movistar
Sri Lanka	Hutchison	Hutch
Sri Lanka	Mobitel	Mobitel LK
Thailand	True Move	TH 3G+
Turkey	Turkcell	TR Turkcell/ TCELL
United Arab Emirates	DU	DU
United Kingdom	Hutchison	3 UK
United Kingdom	Telefonica	O2 – UK
United States	AT&T	AT&T

 

Other IR pack and its benefit

IR Pack	MRP Rs.	Validity (Days)	Monetary Value (Rs.)
IR Pack 1101	1101	28	Rs 1211
IR Pack 1201	1201	28	Rs 1321
Please Note: 1. The Monetary value can be used for voice calls, SMS and Data usage while on International Roaming only. Please check applicable IR rates at www.jio.com 2. The pack also offers 5 International SMSs (ISD SMS) free in addition to the talk time benefit. 3. Revised benefit on IR pack 1101 and 1201 is applicable from 04-02-2020

 

Terms and Conditions

• IR pack (575, 2875 & 5751) offers unlimited International Roaming to the specified 22 countries. Unlimited International Roaming usage include Local calls in visited country, Calls back to India, Incoming call, SMS and Data usage.
• International Calls from International Roaming Location (i.e. Calls other than local calls within the roaming country and calls to home/India) are not covered in pack benefit. International Calls from International Roaming location are charged at respective country specific standard IR rates.
• Outgoing call benefits are not applicable for calling premium rate numbers/special codes/Maritime/Satellite/Ship Cruise or Inmarsat.
• The pack benefits are applicable while travelling to the country covered in pack benefit and on pack partner network specified for the respective country. Please check pack details for the list of pack covered country and preferred partner networks for the respective country. On visiting all other countries or on latching to networks of partners non mentioned in the pack details, standard IR rates, as available on jio.com,  will apply.
• Jio prepaid customer has to activate International Roaming services while in India only. Customer needs to be on Jio network at least for 2 hours after placing the IR activation request. Also customer’s mobile needs to be on switched on mode and latched on to Jio network till customer gets International Roaming service activation SMS notification
• IR pack (575, 2875 & 5751) validity, calculation of usage and commercial usage limit will start from the commencement of usage in International roaming.
• Commercial Usage Limit is applicable for IR pack (575, 2875 & 5751) :-

  Applicable for IR 575 and IR 2875 packs:- Voice (outgoing local calls + outgoing calls to India) 100 minutes/day, 100 SMS/day, and Data 250 MB/day at high speed-thereafter at 64 Kbps.

  Applicable for IR 5751 pack:- Voice 1500 minutes (outgoing local calls + outgoing calls to India), 1500 SMSs and Data 5GB at high speed- thereafter at 64 Kbps, for 30 days pack validity period.

  Beyond commercial usage limit as specified for the Outgoing Local calls within visited country, Call to India and Outgoing SMS for the respective pack, usage will be charged at standard IR rates. Please check standard IR rates at ‘International Roaming Tariff’ on www.jio.com

• The daily commercial usage limit time starts from the commencement of usage and it follows 24 hours rolling validity. It means if the pack usage is started from 10.00am (visited country local time), the commercial usage limit will reset next day at 10 am(visited country local time)
  For IR Pack 2875 (7 day validity) the commercial usage limit reset behavior is same as for daily validity pack IR 575.
  E.g. Jio Customer subscribes to IR pack 2875, and travels to UAE. Starts using IR services in UAE at 10.00am (UAE time) on 1^st May 2018. The pack validity starts at 10.00am (UAE time) on 1^st May 2018. Daily commercial usage limit cycle starts from 10.00am (UAE time), and gets reset next day at 9.59.59 am. And follows the reset cycle till 8^th May 2018, 10.00am (UAE time)
• On first time subscription of the IR pack customer IMSI will change.
• 1 SMS = 160 characters. In case you send more than 160 characters in 1 SMS then the rates will be applicable accordingly.
• Jio reserves the right to amend or withdraw the offer without prior notice.
• As per DOT directions, International Roaming services are not permitted for prepaid customers of Assam, North East and Jammu& Kashmir.
• Data services can be switched off from the mobile handset in case customers do not wish to use data usage while roaming.
• Data STOP/barring request to Jio for local usage is different from data STOP/barring request to Jio for international roaming. In the event a Jio Customer has engaged the Data Barring service via Jio in India for local usage, the same shall not be applicable while on roaming, and data remains “ACTIVE” on customer’s number once connecting to the partner network in an international location. In case the customer wants to deactivate data services while on international roaming, the same needs to be done from the handset or by calling the customer care and specifically requesting data barring while on international roaming.
• Once a customer has got the data barred/stopped on International Roaming, he/she needs to specifically request by calling to Jio call center to START/ activate the data service, irrespective of the time lapsed when the data barring service was first activated. Activation of IR pack shall not automatically activate the data service on International Roaming.
• Customer’s International Roaming usage is shared by the international operators with Jio regularly. In case there is a delay in sharing this information, the usage charges may display in the subsequent bills (upto 3 bills). (Applicable for postpaid customers)
• Caller Line Identification Number (CLI) is not guaranteed while the International roaming packs are active.
• Video calling service is not available on International Roaming currently. Availability of the service and charges for the same will be informed once the services are available.
• In case call forward is active on a mobile number, customer will be charged for both Incoming and Outgoing leg as per IR rates, if call gets forwarded as per forward conditions. Customer must cancel/deactivate the ‘call forward before leaving home network.
• To deactivate call forwarding, go to Settings > Call > Advance settings > Call forwarding. Please note the navigation might differ on different handsets. Alternatively it can be deactivated by dialing the respective short codes and providing the 10 digit number for forwarding the calls:
  • Call forwarding Unconditional - *402
  • Call forwarding - no answer- *404
  • Call forwarding - busy - *406
  • Call Conditional call forwarding - not reachable-*410
  • All forwarding - *413
• Jio bears no responsibility for the network quality of the partner network service providers in the visited country at respective locations.
• These Terms and Conditions shall constitute an agreement between Jio and each customer and by subscribing to the Pack, customer accepts the same as binding upon him/her.
• The terms and conditions of usage of Jio, so far as the same are not inconsistent with the present terms and conditions, continue to be applicable upon you as a user of the mobile services.
• Jio will be entitled to postpone, suspend, modify or cancel the Pack or any aspect thereof, in compliance with applicable TRAI Regulations, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond Jio’s reasonable control. If Jio suspends or cancels the Pack, all aspects of the Pack shall be null and void. Jio will not be liable to compensate any customer for any postponement or cancellation or for any reason directly or indirectly arising out of this Pack.
• JIO HAS NO LIABILITY WHATSOEVER IN RESPECT OF ANY CLAIMS OR DISPUTES AND ANY RESULTING DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, RELATING TO THE CUSTOMER AVAILING, NOT RECEIVING OR CUSTOMER’S USE OF THE PACK.
• JIO MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER IN RESPECT OF THE PACK AND THE MOBILE SERVICES INCLUDING AS TO  ITS  FITNESS  FOR  ANY  PARTICULAR  PURPOSE,  MERCHANTABILITY,  QUALITY,  AVAILABILITY,  DISRUPTION  OR  ERROR  FREE OPERATION.
• Please note that the statements in these terms and conditions do not constitute any general representation from Jio regarding Jio’s services or its availability. Jio’s network is available on an ‘as is where is available’ basis and Jio makes no representation, guarantee or warranty regarding the availability, fitness for any specified purpose or error free operation of the network. Network availability may be affected due to various reasons including force majeure, acts of god, inclement weather, topographical/ geographic/ demographic factors, maintenance work, availability of interconnection with other networks, etc.
• Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, Jio and the customer submit to the exclusive jurisdiction of Courts at Mumbai alone.