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  Terms and Conditions

Part ATerms and Conditions (T&C):

  • Flat INR 50 cashback on recharge/bill payment of INR 149 & above on MyJio or
  • Make first ever Paytm UPI transaction using Paytm UPI
  • Cashback shall be credited for eligible customers (defined herein below) within 3 working days of completing the payment transaction.
  • This offer (hereinafter referred to as “Offer”) is being launched by One97 Communications Limited, a Company having its registered office at 1st Floor, Devika Tower, Nehru Place, New Delhi - 110019 and corporate office at B-121, Sector 5, NOIDA, Uttar Pradesh – 201301, India (hereinafter referred to as “Paytm”) and is run in association with Reliance Jio (“Merchant”) on its platform namely MyJio App & (hereinafter collectively referred to as “Merchant Platform”).
  • This is a limited period offer and offer can be withdrawn by Merchant and Paytm at any point of time. This Offer is valid for 30days from 1st November 2020 at 12:00:00 hours till 30th November 2020 at 23:59:59 hours (hereinafter referred to as “Offer Period”). The offer is open to all users/Customer(s), except as may be excluded herein. This Offer is valid only on performing a successful recharge/bill payment of minimum transaction amount of INR 149/- offered by the Merchant.
  • By participating in this Offer, you (hereinafter referred to as “Customer(s)”) agree to be legally bound by and abide by the Terms & Conditions stated herein (T&C). Entry and participation in this Offer will be deemed as an unconditional and unequivocal acceptance to these T&C, including any modifications, revisions and amendment thereto. Paytm and/or the Merchant reserve the right to amend, modify, change, add or terminate these T&C or discontinue/amend this Offer without any notice.
  • Process to avail the cashback shall be as follows:
    Under this Offer, Customers will get a cashback of INR 50/- only on a successful recharge/bill payment of minimum transaction amount of INR 149 only, applicable only once per Customer who:
    • completes a transaction on Merchant Platform and
    • pays for such transaction using Paytm UPI option for first time
    • Cashback shall be credited into Customer’s UPI linked bank account within 3 days of completion of successful transaction on which the cashback is eligible as per eligibility/selection criteria set out herein below.
    • The Customer shall not be entitled to cashback in the event of partial/full cancellation of transaction.
    • Offer can only be availed 1 time during the campaign Offer Period.
  • Selection Criteria
    Selection shall be based on the criteria and sole discretion of Paytm, and the Customer hereby agrees that they shall not dispute/challenge any decision taken by Paytm. All decisions by Paytm regarding the selection of Customer(s) shall be final and binding.
  • Paytm and/or the Merchant shall have the sole discretion to decide on all matters connected with the Offer(s) and the same shall be binding on Customer(s); and shall not be challenged in any manner by any Customer(s).
  • The Offer is being made purely on a "best effort" basis and is valid during Offer Period only.
  • In case of any issues regarding the Offer, kindly contact Paytm Customer Care at
  • The cashback may not be made instantaneously. Cash shall not be awarded in lieu of the cashback.
  • This Offer(s) shall not be clubbed/used in conjunction/alongside any prevailing offer/ promotion(s) available on Merchant Platform. Further the Offer(s) are non-transferable, non-encashable, non-refundable.
  • Eligibility:
    • The participation in the Offer is open only for the Indian citizens of 18 years of age or above, provided they are Paytm registered users in India and have a bank account linked with Paytm UPI(as per RBI guidelines); new Paytm UPI user and verified mobile numbers on Paytm.
    • Where the Customer(s) does not have a bank account linked with Paytm UPI, the Customer will have to link bank account with Paytm UPI to receive the cashback.
    • Letter of compliance with rules and regulations and declarations in the format as may be required by under applicable laws.
  • Paytm reserves the right to disqualify any transaction or discontinue the promotion any time.
  • In cases of fraudulent/suspicious transactions, Paytm solely reserves the right to revoke the Offer.

Part B – Legal Terms & Conditions:

  • This Offer shall not be made available to persons residing in any state/union territory of India, wherever such activity is prohibited by Law.
  • Subscription and availing of telecommunication services of the Merchant are subject to the terms of service of the Merchant and the CAF available at
  • By participating in this Offer,
    • The Customers hereby irrevocably authorize Paytm and/or Merchant and their respective owners, affiliates, subsidiaries, associates and grants a royalty-free and perpetual right to use as per Paytm’ s and/or the Merchant’s discretion any and all data gathered during and/or after the Offers in respect of the Customer (including but not limited to name and photograph and other personal details) for the purpose of this Offer and or in any of its communications including marketing promotions along with or without Paytm’ s/Merchant’s brand and advertisements, social media, Merchant Platform or any other public domain.
    • Customers hereby consent to the information being shared by Paytm and/or the Merchant with their respective affiliates in order to fulfill the Offer.
    • Customer/s confirms and hereby waives the applicability of rules and regulations of the National Do Not Call Registry and agrees to receive updates and promotional messages / SMS / Email / Call for current and future contests offers from Paytm.
  • Customer(s) acknowledge and agree that all the right title and interest in and to any or all copyright and trademarks and all other intellectual property rights of the Paytm/Merchant or in the Merchant Platform, App content, all its associated website linked with Merchant Platform, and all material or content related to the Offers and or Merchant Platform shall, at all times, be owned by and vested with Paytm or the Merchant.
  • By buying/availing the Offer, Customer(s) have given the right to Paytm and/or Merchant to use Customer’s name, photograph and other personal details for the purpose of this campaign including announcing your name as eligible customer on social media, Merchant Platform, or in any other public domain.
  • Subject to any applicable law (a)all warranties of any kind whatsoever, whether express or implied, are hereby expressly DISCLAIMED including, but not limited to, meeting of the Customer's requirements or aspirations, timeliness, security, the results or reliability of the offer, delay in sending or receiving the SMS or any other communication for participating in the Offer, delay in time taken for the process, or the delivery, quality, quantity, merchantability, fitness for use or a particular purpose or non-infringement in respect of any goods, services, benefits or awards acquired or obtained through the Offers or any transactions effected through the Offer; (b) the Customer expressly agree that participation in the Offer is at his/her sole risk and discretion and is governed by the terms and conditions herein; and (c) no advice or information whether by representations, oral, written or pictorial derived from the Merchant Platforms including but not limited to websites/ SMS, shall be construed to mean the giving of any warranty of any kind whatsoever. Paytm and/or the Merchant do not make any commitment or warranty, express or implied to respond to any feedback, suggestion and/or queries of the Customer(s).
  • The cashback to the Customer shall be given subject to compliance with all applicable statutory legislations and laws, processes and formalities in connection with the cashback and on production of all such documents/papers as may be required by Paytm. Any failure on the part of the Customer(s) to comply with directions issued by Paytm for cashback shall entitle Paytm and/or the Merchant to forfeit the cashback or roll the cashback over to the next eligible Customer(s), at their sole discretion.
  • Any Customer(s) providing any incorrect information or concealing/withholding any information from Paytm with intent to participate and/or be chosen for cashback under the Offer will automatically be disqualified from participating in the Offer and being chosen for the Offer or any other offer or cashback. Such act of providing incorrect information or concealing/withholding any information, including without limitation incorrect declaration of information relating to name, age, identity, address, domicile, contact number etc. by the Customer(s) or dispute with Merchant Platform shall entitle Paytm to disqualify the Customer from participating in the Offer without any further intimation or notice.
  • The Customer(s) shall indemnify and keep indemnified Paytm and/or Merchant and their respective officers, directors, employees, customers, affiliates and agents harmless from and against any and all claims, losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees and court costs) which Paytm/or the Merchant may incur, pay or become responsible for as a result of breach or alleged breach of the representations or obligations of the Customer(s) under the Offer and its T&C hereunder, any failure by the Customer(s) to comply with applicable law and any third party claim in respect of misuse of any information of a third party. Paytm/Merchant shall have the right to defend themselves, pursuant to this Clause, at the cost of the Customer(s). Paytm and/or the Merchant or their respective affiliates or associates or agents shall not be responsible or liable to Customers or any third party, for any direct and or indirect losses, damages or claims of whatsoever nature including (a) incidental, special, punitive or consequential damages, loss of profits, technical errors or failures, mobile connectivity, delay in sending or receiving the SMS or any other communication to the Customers, or any action that has been initiated, actioned or completed through Customers mobile phones, failure of servers or the failure to provide the updates or any failures arising out of technical snags or inability of the Customers to listen or observe the Offers or T&C, or (b) any personal loss or injury that may be suffered (including loss of life) by a Customer(s) and/or any third party, directly or indirectly, by use or non-use of the Offer or cashback or Merchant Platform or product purchased.
  • All incidental costs, taxes or levies related to the Offer and cashback, if any, shall be exclusively borne by the Customer(s), including but not limited to TDS, gift tax (if any), insurance and any other taxes applicable by the Central, State or Municipal government.
  • The Offer are subject to force majeure circumstances including without limitation, floods, natural disasters, war, and act of terror, political unrests, technical snags, act of God, change of laws or technical errors or failure or any circumstance beyond the control of Paytm or the Merchant (“Force Majeure Event”). Paytm or the Merchant shall not be liable for any delay or adverse effect or failure or breach or damages or act or omission caused to this Offer or Customer(s) as a result of a Force Majeure Event. Where practicable, Paytm and/or the Merchant may intimate the suspension of the Offers caused as a result of such Force Majeure Event to the Customer (s) within reasonable time.
  • Failure by Paytm and/or the Merchant to enforce any of its rights at any stage does not constitute a waiver of those rights. Paytm and/or the Merchant may assign any of its rights hereunder to any party without prior intimation to Customer(s). Customer(s) shall not assign any of its right or obligations hereunder to any other party.
  • Apart from the Offers and Cashbacks, the Customer or their legal heirs/ successors/ representative shall have no other rights or claims against Paytm and/or the Merchant, its owners and affiliates. Paytm’ s liability in contract, tort or otherwise (including negligence) howsoever arising out of or in connection the Cashbacks shall not in any manner exceed, in total, regardless of the number of claims, in respect of all matters, a maximum of INR 5000.
  • Paytm and/or the Merchant reserve the right to forfeit the cashback or to disqualify or to declare any Customer ineligible, in the event of failure or breach or non-adherence to the T&C by the Customer.
  • The Customer/s understand and agree that Paytm shall not at any time be liable for the quality, representation or warranties or constraints, usage constraints, value deterioration issues, timely delivery issues relating the Offer. Paytm is only an intermediary (as defined under the Information Technology Act, 2000 and the Rules thereunder) and facilitator and not the actual product provider/service provider and such responsibility is of individual merchants/sellers or of Merchant.
  • This Offer is subject to guidelines/ directions issued by any competent authority from time to time.
  • Paytm and/or the Merchant reserve the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Offer or any part thereof including the eligibility criteria, the T&C at their sole discretion at any time during its validity as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Customer(s).
  • Any dispute arising out of the Offers and or the T&C shall be attempted to be resolved amicably through negotiations with the Paytm and/or the Merchant representative. In the event amicable settlement fails, such dispute shall be referred to mediation, the venue of mediation shall be at Delhi. The Offers and the T&C are subject to Indian laws and the exclusive jurisdiction of the Courts in Delhi.