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In case you are not satisfied with the resolution provided to you, and if you want to appeal further, you may do so by appealing to our Appellate Officers* in your region anytime from Monday to Friday, between 10:30 AM and 06:00 PM with your unique complaint number you get post registering your complaint with JioCare.

While making an appeal to the Appellate Authority, please ensure the following:

  • You must file the appeal within 30 days after the expiry of the complaint resolution time limit. If there was any reason why you cannot file the appeal within 30 days, please do let us know, we may consider your case (up to 3 months)
  • You may provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history
  • The docket number of your appeal will be communicated to you within 3 days of filing your complaint. The appeal will be decided within 39 days from the date of filing your complaint

Find Appellate Authority for your location

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