Terms and Conditions

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Reliance Retail Finance Ltd Terms & Conditions Loans for Consumer Products
 
  • Definitions

    For the purposes of the RRFL Terms and Conditions, capitalized words shall have the meaning as set out herein below.

    “Acceptable Means of Communication” shall mean any of the following modes of communication which can be used by either party to provide any information in relation to a Facility to the other party and with reference to:
    • RRFL communicating with the Customer, it shall mean
      • a telephonic call on the registered mobile number /landline number of the Customer as provided in the Application Form; or
      • an email on the registered email address of the Customer; or
      • a text message on the registered mobile number of the Customer; or
      • a written notice sent by courier / post on the registered postal address of the Customer; or
      • notification by RRFL on https://www.jio.com/en-in/fiber/terms-and-conditions;
    • Customer communicating with RRFL, it shall mean
      • an email on the designated email address of RRFL; or
      • a text message on designated mobile number of RRFL.

    • “Applicable Laws” shall mean, any statute, law, regulation, ordinance, rule, judgment, rule of law, order, decree, clearance, approval, directive, guideline, policy, requirement, or other governmental restriction or any similar form of decision, or determination by, or any interpretation or administration of any of the foregoing by, any statutory or regulatory authority whether in effect as of the date of the Facility or thereafter and in each case as amended.

    “Application Form” means, any or each of the application(s) which are in the Mode of Application together with such information, particulars and clarifications as required by RRFL and furnished by the Customer in a form and manner acceptable to RRFL.

    “Business Day” shall mean a day (other than Saturday or a Sunday) on which banks are open for general business in Mumbai or any relevant local office of RRFL as may be specified in the Application Form.

    “Commercial Terms” shall mean the details provided in Schedule I

    “Customer” means an individual (including his/her legal representatives, administrators, executors and heirs, including his/her permitted assigns and permitted transferees) who has been sanctioned a Facility by RRFL pursuant to submitting a duly filled-in Application Form.

    “Equated Monthly Installments” or “EMI” shall mean the amount payable every month by the

    Customer to RRFL comprising of principal amount, interest, and other charges as the case may be, which amount has been bundled with the Connectivity Services recharges marketed by RRL;

    “Jio Fiber Plan” shall mean the subscription plan being availed by the Customer for use of the Service Equipment from RJIL.

    “Jio Fiber Terms” shall mean the terms and conditions of RRL applicable to use of the Service Equipment by the Customer and made available at [*].

    “Loan” or “Facility” shall mean the financial assistance availed by the Customer from RRFL in connection with invoice payment of the Service Equipment, towards the Customer’s right of use of the Service Equipment.

    “Mode of Application” shall mean availing of Facility by a Customer by either of the following modes as permitted by RRFL:

    (a) submitting an Application Form to an authorized RRFL Representative; or (b) Online/web and mobile application

    “Outstandings” shall mean the total outstanding amount due and payable by a Customer to RRFL on any particular date and more particularly described in Clause 3.7 (c) of the RRFL Terms and Conditions.

    “Products” or “Service Equipment” shall mean specified assets, equipment and/or services offered by RRL under the Jio Fiber Terms as may be approved for granting loan by RRFL in its sole discretion from time to time.

    “RBI” shall mean the Reserve Bank of India.

    “RJIL” shall mean Reliance Jio Infocomm Limited.

    “RRFL” shall mean Reliance Retail Finance Limited.

    “RRFL Representatives” mean employees and/or personnel directly or indirectly engaged by RRFL from time to time.

    “RRFL Terms and Conditions” means collectively the terms and conditions set out herein and any other terms applicable in connection with the Facility, as amended and/or modified by RRFL from time to time.

    “RRL” shall mean Reliance Retail Limited.

    “Valid Confirmation” shall mean the acceptance of the Commercial Terms by the Customer’s confirmation signature and OTP confirmation of customer details (as applicable).

    “Website” shall mean www.jio.com.
    • Definitions

      For the purposes of the RRFL Terms and Conditions, capitalized words shall have the meaning as set out herein below.

      “Acceptable Means of Communication” shall mean any of the following modes of communication which can be used by either party to provide any information in relation to a Facility to the other party and with reference to:
      • RRFL communicating with the Customer, it shall mean
        • a telephonic call on the registered mobile number /landline number of the Customer as provided in the Application Form; or
        • an email on the registered email address of the Customer; or
        • a text message on the registered mobile number of the Customer; or
        • a written notice sent by courier / post on the registered postal address of the Customer; or
        • notification by RRFL on https://www.jio.com/en-in/fiber/terms-and-conditions;
      • Customer communicating with RRFL, it shall mean
        • an email on the designated email address of RRFL; or
        • a text message on designated mobile number of RRFL.

    • Scope
      • In addition to the terms set out in the Application Form, Commercial Terms and other conditions as may be agreed between RRFL and the Customer and communicated from time to time, these RRFL Terms and Conditions shall govern the Facility. These RRFL Terms and Conditions, in itself, does not create, transfer or record any rights or obligation of RRFL, and shall be read along with the provisions of the Application Form, and the Commercial Terms, as the case may be.
      • The RRFL Terms and Conditions applicable to the Facility which may be availed by the Customer have been uploaded on the Website and may be downloaded by Customer from the Website.
      • RRL has been appointed by RRFL to act as its agent for the purposes of performing the various activities as contemplated under this RRFL Terms and Conditions. Notwithstanding the foregoing, RRFL shall have the right, at all times, to nominate and/or appoint any agent and/or representative, whether in addition to and/or in replacement of RRL, to exercise any of its rights and entitlements under this RRFL Terms and Conditions.
      • RRFL shall be entitled to all documents and information furnished by the Customer to RRL for the purposes of on-boarding and servicing the Customer until there are any Outstandings. In case of any incomplete information it shall be Recipient’s responsibility to update the same within 12 months of activation of Service, failing which RRFL may take all necessary actions, in discharge of its legal, statutory and regulatory functions and/or obligations.
      • A Customer shall be deemed to have read, understood and accepted the RRFL Terms and Conditions upon consenting to avail the Facility. The Facility may be granted to the Customer as per the terms of the RRFL Terms and Conditions and other documents as may be applicable and approved by the Customer and is subject to the standard practice and policies of RRFL. The Facility may be granted at the sole discretion of RRFL and will be subject to the following conditions:
        • The Customer is at least 18 (eighteen) years of age or above and is of sound mind and has read and understood the RRFL Terms and Conditions.
        • The Customer is not an undischarged insolvent and there are no insolvency proceedings pending against the Customer. Further, the Customer has not at any time been adjudged as an insolvent, and has not at any time suspended payment to his/her creditors or has not at any time made, a composition with them; or has not at any time been convicted by a court.
        • Applying for the Facility by any Mode of Application by the Customer to RRFL, shall be deemed as a valid acceptance of the RRFL Terms and Conditions by the Customer. Communications may be provided by RRFL to the Customer by using the Acceptable Means of Communication and such communication shall be deemed as a valid and authentic communication by RRFL, and RRFL shall not be liable for any error on the Customer’s part or on the part of the mobile service provider in this regard.
        • Any consent/communication provided by the Customer by way of the Acceptable Means of Communication shall be deemed as a valid and authentic consent/communication by the Customer, and RRFL shall not be liable for any error on the Customer’s part or on the part of the mobile service provider.
        • The Customer agrees that the RRFL Terms and Conditions may be amended and/or modified and/or supplemented from time to time due to any reason including due to any change in the market conditions. Any change to the terms of the RRFL Terms and Conditions shall be communicated to the Customer by way of the Acceptable Means of Communication.
    • Facility
      • The Facility may be granted by RRFL to the Customer for the purposes of payment towards the right to use the Service Equipment, to be availed by the Customer under the Jio Fiber Terms from RRL, as per the RRFL Terms and Conditions and such other document as may be deemed necessary by RRFL.
      • The Customer understands and agrees that the Facility provided to the Customer shall be as per RRFL’s internal criteria and at its sole discretion. RRFL may at its sole and absolute discretion reduce and/or cancel the Facility at any time, without prior notice and without assigning any reason to the Customer including due to reasons deemed fit by RRFL and/or default by the Customer on existing Facility(s). The Customer shall be bound by such reduction or cancellation in the Facility and hereby confirms that RRFL shall not be liable to the Customer or any person in any manner whatsoever on its decision to recall or reduce or cancel the Facility.
      • Disbursement
        • The Customer’s Application Form shall be processed as per the standard practice of RRFL and pursuant to Valid Confirmation by the Customer, it shall be deemed as disbursed once the Facility amount or part of the Facility amount is transferred from RRFL’s account to RRL, who is the supplier of the Service Equipment.
        • RRFL shall, on behalf of the Customer, disburse the sanctioned loan amount, directly to RRL on behalf of Customer to cover the Service Equipment supplied by RRL. Such amount outstanding shall be repaid, by the Customer, as per the RRFL Terms and Conditions and such other documents accepted by the Customer. Amount so transferred to RRL under this facility is exclusively against right to use granted by RRL through RRFL to respective Customers
      • Refundable Deposit
        • Customer agrees that RRFL is entitled to the Refundable Deposit furnished by the Customer under the Jio Fiber Terms. RRL will collect and pay RRFL the Refundable Deposit, in the manner as may be stipulated by RRFL to RRL, from time to time.
        • Customer acknowledges and agrees that RRFL shall have absolute rights over the Refundable Deposit, including the right to appropriate the Refundable Deposit towards any failure, neglect, delay or default by the Customer as contemplated under various sections of this RRFL Terms and Conditions.
      • Repayment
        • The Customer shall repay the Facility in EMIs in the manner and as specified in Schedule I
      • Prepayment
        • Upon receiving a specific written request from RRL, upon the return of the Service Equipment to RRL pursuant to the JioFiber Terms by the Customer, and/or at RRFL’s sole discretion, the Facility may be foreclosed by RRFL for prepayment by RRL, as may be decided by RRFL from time to time.
      • Other conditions of Facility
        • Any advance EMI and/or Refundable Deposit made by the Customer and as more specifically described in the Commercial Terms of a Facility, towards any Outstandings shall be subject to any adjustment against amounts due to RRFL.
        • In respect of any delayed payments, the Refundable Deposit would be appropriated towards EMI payments under the RRFL Terms and Conditions.
        • Notwithstanding anything stated elsewhere in the RRFL Terms and Conditions, the EMI, any amounts outstanding under the Facility, and all other sums whatsoever payable by the Customer to RRFL and/or in connection with the Facility, including future dues for the entire tenure of the Facility (the “Outstandings”) shall be payable by the Customer to RRFL on demand. The Customer shall be obliged to pay the Outstandings as per the RRFL Terms and Conditions and the Customer shall within 30 (thirty) days of being so called upon, pay the whole of the Outstandings to RRFL without any delay or demur.
        • The Customer shall be exclusively responsible to take delivery of the Service Equipment from RRL and RRFL shall not be liable for any delay in delivery or non-delivery of the Service Equipment and/or with respect to the quality, quantity, condition, fitness, suitability or otherwise whatsoever of the Service Equipment.
        • RRFL shall be entitled to, without the requirement of any prior consent or intimation to the Customer, assign / securitize monies payable by the Customer to RRFL under the Facility.
      • Undertaking
        The Customer shall at all times:
        • Comply with the Applicable Laws;
        • Use the Service Equipment(s) only for personal use and not use the Service Equipment(s) for unlawful or any antisocial purposes;
        • Use the Service Equipment(s) in strict compliance of the Jio Fiber Terms;
        • Ensure repayment of the monthly EMI and adherence to the Jio Fiber Plan;
        • Not do or suffer any act or thing whereby the Service Equipment may be detained or taken in the execution under legal process, or by any public authority or government department;
        • Not use or permit the use of the Service Equipment for any purpose not permitted by the terms of the insurance/ warranty policy for the relevant Service Equipment, not do or permit to be done any act or thing which might render the insurance/ warranties for the relevant Service Equipment invalid;
        • Do all such things and execute all such writings as may be necessary from time to time for duly or more perfectly securing the repayment of the Facility;
        • Not default or delay in the payment of the EMI or his dues beyond the due dates; and
        • Not create any charge/ lien/ security interest (of whatsoever nature) on the Service Equipment or sell, gift or transfer the possession of the Service Equipment to any third party.
    • Default
      • An ‘Event of Default’ shall be deemed to have occurred if: -
        • The Customer does not comply with its obligations contained in the RRFL terms and Conditions, as updated from time to time, and/or other documents executed by the Customer with RRFL;
        • It is found that the Customer has made any material misrepresentations to RRFL;
        • RRL reports to RRFL any breach committed by the Customer of the Jio Fiber Terms and/or Jio Fiber Plan;
        • The Service Equipment is confiscated, attached, taken into custody by any official, authority or other person made subject to any proceedings, or is disclaimed, endangered, stolen or damaged or bodily injury is caused to any third party by accident;
        • The Customer dies, becomes insolvent or any insolvency proceedings initiated against Customer or the Customer compounds with his creditors or permits any attachment or sequestrations or other process against any of his/her assets or properties; and/or
        • The Customer commits any default under terms and conditions of any other loan or finance facility availed from RRFL or its affiliated entities.
      • Upon the occurrence of an Event of Default, the following actions, without prejudice to the other remedies available under law or in equity:
        • The entire Outstandings shall become due and payable by the Customer;
        • RRFL shall have the right to appropriate, without the requirement of any notice to the Customer, the Refundable Deposit towards the Outstandings and recover the balance, if any, as becoming immediately due and payable by the Customer.
        • The Customer undertakes to forthwith surrender to the RRFL or its representatives the Service Equipment (within a week of receipt of such intimation from RRFL or RRFL Representatives) to satisfy the Outstanding or part thereof not paid by the Customer without prejudice to the Customer’s obligation to make good the entire Outstandings owed to RRFL by the Customer
        • Without prejudice to the generality of the foregoing actions, RRFL may, in its sole discretion, appropriate the Refundable Deposit towards the Outstandings and permit the Customer to continue to use the Service Equipment subject to the Customer replenishing the Refundable Deposit and/or paying the balance due of the Outstandings, if any, in such manner as RRFL may direct in writing.
        • RRFL may initiate necessary actions and any other legal remedies against the Customer under Applicable Law which may be enacted or in force to protect the interest of RRFL.
        • The Customer understands that in the event of the Customer committing a default under the Facility, RRFL reserves the right to contact and/or visit the Customer to call upon the Customer to pay the Outstandings and/or seize or possess the Service Equipment, upon RRFL following the due procedure prescribed under the Applicable Laws.
        • It is hereby accepted by the Parties that the amounts stated by RRFL as due from the Customer, shall be final and conclusive proof of the correctness of any sum claimed by RRFL to be due from the Customer under the Facility, as reflected in a statement of account made out from the books of RRFL, without production of any voucher, documents or other papers, whether in support thereof or otherwise and the Parties hereby agree that the same shall not be disputed by the Customer.
    • Disclosures
      • Customer hereby consents and authorizes RRFL to disclose as it may deem appropriate and necessary, all or any:
        • information and/or data relating to the Customer;
        • information and/or data relating to the Facility;
        • obligations assumed/to be assumed by the Customer in relation to the Facility under Schedule I; and/or
      • Customer acknowledges and agrees that upon the occurrence of any Event of Default, being committed by the Customer RRFL shall have the rights to make requisite disclosures and communications of such default to such credit bureaus, credit reference agencies and/or third party agencies and for such purposes as RRFL may deem fit and proper.
      • The Customer represents and warrants that all information and/or data furnished by the Customer or on Customer’s behalf, to RRFL from time to time shall be true and correct in all respects.
      • The Customer confirms that RRFL may also disclose any information / documents relating to the Customer to the RRFL’s group companies, except UID information for promotional purposes.

    • Dispute Resolution and Jurisdiction
      • The RRFL Terms and Conditions shall be governed by the laws of India.
      • All claims, disputes, differences or questions of any nature arising between the parties to the RRFL Terms and Conditions, whether during or after the termination of the RRFL Terms and Conditions, in relation to the construction, meaning or interpretation of any term used or clause of the RRFL Terms and Conditions or as to the obligations, duties, liabilities of the parties arising out of the RRFL Terms and Conditions, shall be referred to a sole arbitrator to be appointed by RRFL. The Parties mutually agree and confirm that the arbitration proceedings shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time and the proceedings shall be held at Mumbai or another location, at the sole discretion of RRFL and the arbitration proceeding shall be conducted in English. Pending passing of the award (including interim award), the Customer shall be liable to continue to perform its obligation under the RRFL Terms and Conditions including payment of the EMIs and other outstanding to RRFL as per the provisions of the RRFL Terms and Conditions, and other documents executed in favor of RRFL.
      • The Customer expressly acknowledges and agrees that, for the purposes of the RRFL Terms and Conditions, the courts at Mumbai shall have exclusive jurisdiction.

    • Lien/Set-off
      • RRFL may, but is not obliged to, exercise lien against any other account held with RRFL and/or adjust and set off any Outstandings from any account of the Customer with RRFL. RRFL may as soon as reasonably practicable after the exercise of such right of set off, notify the Customer of such exercise. In the event of exercise of lien against any other existing account, RRFL shall provide a reasonable notice prior to exercise of lien against any account of the Customer.

    • Notices
      • Any notice to be given to the Customer in respect of the RRFL Terms and Conditions shall be deemed to have been validly given if provided by using the Acceptable Means of Communication. Provided, any notice sent by way of a courier shall be deemed to have been received by the Customer within 48 (forty-eight) hours from the time of its posting.

    • Applicability of the RRFL Terms and Conditions
      • The RRFL Terms and Conditions shall apply to the Customer till the time there are any Outstandings.

    • Miscellaneous
      • The contents of the RRFL Terms and Conditions have been fully explained to and understood by the Customer at the time of availing of the Facility.
      • Any statement of account furnished by RRFL regarding the balance amount due and payable by the Customer under the RRFL Terms and Conditions shall be accepted by and be binding on the Customer, and shall be conclusive proof of the amounts due from the Customer to RRFL. Without prejudice to the above, if the Customer desires to question any statement or any part thereof, the Customer shall furnish RRFL full details of the same within 15 (fifteen) days of the receipt of the statement by the Customer, and RRFL may consider the same and the Customer shall not be entitled to object thereafter on any ground whatsoever. It is however clarified that the Customer shall not be entitled to delay any payment of EMI on the ground of the statement of account furnished by RRFL being inaccurate or any other ground.
      • The obligations of the Customer under the RRFL Terms and Conditions along with the Commercial Terms as the case may be are independent and severable. If any obligation is found not enforceable by a court of law, for any reason, the Customer shall continue to remain bound by the other obligations stipulated herein.
      • RRFL shall at any time, be entitled to assign, sell, securitize, discount or transfer all or any part of RRFL’s rights and obligations under the Facility and the RRFL Terms and Conditions, to any person(s)/entity without intimation/notice to the Customer and in such manner as RRFL may deem appropriate from time to time. The Customer shall not be entitled to assign or in any manner transfer any rights or obligations under the RRFL Terms and Conditions.
     
    RRFL Customer Care Contact details:
    For any grievances/queries, Customers can write to RRFL at customercare@jiofinance.com

    Schedule I

    Particulars

    Value

    Invoice Value (towards right of use of the Service Equipment)

    Rs 7500

    Security Interest (Refundable Deposit)

    Rs 1500 (Subject to 3.4 of the RRFL Terms and Conditions)

    EMI

    Rs 160.46

    Start Date

    Invoice date

    Tenure

    60 months