Mobile FAQ

I want to cancel the recurring/default data transfer facility in the Jio PostPaid Plus family plan. How can I do this?
If you want to reduce the recurring data amount to your family member, then follow the steps below:

Using the MyJio app:
  • Open the MyJio app
  • Enter the ‘My Plans’ section
  • Go to ‘Manage Family Plan’
  • Tap on ‘Update Percentage’
  • Input % (Set 0%) for selected family members (E.g., 0%, 5%, 10%, 15% and 20%)
  • Tap on ‘Process’

Using www.jio.com:
  • Click on the ‘Sign In’ Option
  • Insert your mobile number and the OTP
  • Click on ‘SELFCARE’
  • Click on 'My Plans'
  • Select ‘Manage family plan’
  • Select ‘Share-Plan’
  • Click on ‘Update Percentage’
  • Input % (Set 0%) for selected family members (E.g., 0%, 5%, 10%, 15%, 20%, and 25%)
  • Click on ‘Process’

If you want to simply stop sharing the data with a family member, then just enter ‘0%’ while inputting the data amount to be shared, in the steps above.
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