Jio Support

What to do when Amazon Prime Video app is displaying HDMI error while playing any content or HDMI resolution is falling down?

If Amazon Prime Video app is displaying HDMI error or resolution is falling it might be due to dust settling in your HDMI port. Please follow the below steps to clean HDMI port:
  • Unplug HDMI cable from the TV HDMI port
  • Now take a small brush and clean TV HDMI port
  • Reconnect HDMI cable to TV HDMI port (Try with different TV HDMI ports)
  • Check if the issue has been resolved, if not, contact JioFiber Care and generate a service request by calling our toll-free number 1800-896-9999 or sending us a mail on
Was this helpful for you?
Does this answer your query? If not, you can also reach out to us.

People also viewed

Store - Jio Digital Life
Find A Store

Locate the nearest Jio store

Jio Digital
Track Activation Status

Got a new Jio SIM or Fiber connection? Check the activation status here.

Need to discuss something? Please get in touch

Now you can connect with us in many ways! Tap below to find out.