Jio Support

What to do if my TV Screen connected to Jio Set-Top Box is showing a blurred image or there is a colour mismatch?

Alternative 1:
  • Unplug HDMI cable from the TV HDMI port
  • Now take a small brush and clean TV HDMI port
  • Reconnect HDMI cable to TV HDMI port (Try with different TV HDMI ports)
  • Check if the issue has been resolved, if not, opt for Alternative 2
Alternative 2:
  • Go to Settings
  • Select "Display & Audio Settings"
  • Select "HDR Settings"
  • 3 options will be displayed here - Auto, On, Off. Turn off the HDR
  • Reboot the Set-Top Box and check picture clarity
  • Check if the issue has been resolved. If not, contact JioFiber Care and generate a service request by calling our toll-free number 1800-896-9999 or sending us a mail on
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