Jio Support

How do I troubleshoot no dial tone or unable to make receive calls?

A. For Landline
  • Please make sure your Landline Instrument is connected to the Jio Home Gateway and you have an active plan
  • Check for Dial tone
  • If not reconnect phone cable(RJ11/telephone wire cable) at both ends (Landline & Jio Home Gateway)
  • Ensure that the Dial mode is set to Tone Mode. Also try rebooting the JioFiber Router once.
B. For JioJoin on Android Mobile Devices/ JioJoin on iOS Mobile Devices
  • Please make sure your Mobile Device is connected to the Jio Home Gateway and you have an active plan
  • If unable to complete first time setup, visit Mobile Settings and check if private DNS is enabled. If enabled, please disable the same.
  • If already configured,Go to Settings in JioJoin App. Check the status of JioFixed Voice number, it should be ONLINE
  • If not working try uninstalling & reinstalling the App . Also try rebooting the JioFiber Router once.
C. For JioJoin on Set Top Box
  • Please make sure your Jio Set Top Box is connected to the Jio Home Gateway and you have an active plan
  • If you are making a Video Call through smartphone camera, ensure:
    • mobile camera is set up on JioJoin app on mobile and JioJoin app is on foreground
    • the mobile is connected to JioFiber WiFi
    • Mic & Camera option enabled in JioJoin app mobile settings
  • If you are making a Video call through JioTVCamera, try re-connecting the camera and rebooting Jio STB & Jio Home Gateway (Router)
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