How do I activate International Roaming on my Jio number?

For Prepaid Customer

Steps to recharge International roaming through MyJio app

Open MyJio app and tap ‘Recharge’

Tap on ‘International Roaming’ & select the pack which you want to recharge

Tap on buy and select the payment mode and make the payment

Steps to recharge International roaming through www.jio.com

Open www.jio.com website

Click on ‘Quick Pay’ on the home page

Enter Jio number & click on ‘International Roaming’

Select the IR pack & Click on ‘Buy’

Select the payment mode and make the payment

Post recharge your IR services will be automatically activated along with the IR pack.

Through Jio Store/ Jio Retailer:

You can visit our Jio store or Jio Retailer to recharge your Jio number with our International Roaming Pack

* Important points:

-International Roaming will be activated within 4 hours of buying the pack. Please ensure that your SIM is connected to Jio network during this period. Your phone will stop receiving signals once the activation process begins, thereafter kindly restart your phone for your request to be processed.

For Postpaid Customer

IR needs to be activated by the customer via Selfcare options. This will enable you to use IR at IR Pay Go rates

Postpaid customer need not necessarily have to buy an ISD / IR pack to activate the services. All a customer need to do is to activate IR and if required be, increase the Credit limit via selfcare options

Steps to Activate International roaming through MyJio

• On the MyJio home screen scroll down and Tap on “ISD/Roaming”
• Tap on “Activate” You will see a message that “Your request for IR has been submitted successfully along with a Reference Number”
• You will receive a Notification message once the IR service is enabled successfully
• You will get an option increase the Credit Limit or to Purchase pack. You can select the suitable option required.

Steps to Activate International roaming through www.jio.com

Click on Sign in, enter your Jio Id and Password or select the product to login using OTP

OTP will be received on your mobile, enter the OTP and Sign in and follow the below steps. These steps can be followed after logging into My Jio directly.

• Click the “Settings” Icon in Blue (Right Hand Corner)
• Select “Manage Service”
• Enable "IR" by sliding the button towards the Right and Click on “Submit”
• You will see a message that “Your request for IR has been submitted successfully along with a Reference Number”
• You will receive a Notification message once the IR service is enabled successfully
• Now click on ‘Credit limit’ & select ‘Enhance credit limit’