Jio Support

Product/Services
Mobile
Back

How do I activate International Roaming on my Jio number for Jio Prepaid Plans?

For Prepaid Customer

Steps to recharge International roaming through MyJio app

Open MyJio app and tap on Activate ISD/Int’l roaming
Select the pack which you want to recharge
Tap on buy and select the payment mode and make the payment

Steps to recharge International roaming through www.jio.com

Open www.jio.com website
Click on 'Quick Pay’ on the home page
Enter Jio number & click on ‘International Roaming’
Select the IR pack & Click on ‘Buy’
Select the payment mode and make the payment
 
Post recharge your IR services will be automatically activated along with the IR pack.

Through Jio Store/ Jio Retailer:

You can visit our Jio store or Jio Retailer to recharge your Jio number with our International Roaming Pack

* Important points:

-International Roaming will be activated within 4 hours of buying the pack. Please ensure that your SIM is connected to Jio network during this period. Your phone will stop receiving signals once the activation process begins, thereafter kindly restart your phone for your request to be processed.

For Postpaid Customer

IR needs to be activated by the customer via Selfcare options. This will enable you to use IR at IR Pay Go rates
Postpaid customer need not necessarily have to buy an ISD / IR pack to activate the services. All a customer need to do is to activate IR and if required be, increase the Credit limit via selfcare options

Steps to Activate International roaming through www.jio.com

Click on Sign in, enter Mobile number & request for OTP
OTP will be received on your mobile, enter the OTP and Sign in and follow the below steps. These steps can be followed after logging into My Jio directly.
  • Click the “Settings” Icon in Blue (Right Hand Corner)
  • Select “Manage Service”
  • Enable "IR" by sliding the button towards the Right and Click on “Submit”
  • You will get an option to either “Proceed” further to increase the Credit Limit. In case you do not wish to increase the Credit Limit Click “Not Now” option
  • You will see a message that “Your request for IR has been submitted successfully along with a Reference Number”
  • You will receive a Notification message once the IR service is enabled successfully

Steps to Activate International roaming through MyJio

  • On the MyJio home screen Tap on “Activate ISD/Intl Roaming” 
  • Tap on “Activate” You will see a message that “Your request for IR has been submitted successfully along with a Reference Number”
  • You will receive a Notification message once the IR service is enabled successfully
  • You will get an option increase the Credit Limit or to Purchase pack. You can select the suitable option required.
Was this helpful for you?
Does this answer your query? If not, you can also reach out to us.

People also viewed

  • What is International Roaming under Jio Prepaid Plans?
  • Will my Jio SIM work in all countries under Jio Prepaid Plans?
  • Can I activate the International Roaming service after reaching another country? If yes, what settings do I need to check on my device?
  • How do I get to know that my International Roaming service is activated on my number with Jio Prepaid Plans?
  • Do I need to change settings to be able to use my SIM while on International Roaming Jio Prepaid Plans?
  • What settings should I do if I am unable to get network in another country apart from 111 Countries which is listed?
  • What if I am unable to use data services in another country under Jio Prepaid Plans?
  • How can I disable Background Data under Jio Prepaid Plans?
  • How do I make calls when abroad with Jio Prepaid Plans?
  • Can I enjoy the VoLTE experience even when roaming internationally for Jio Prepaid Plans?
  • Can I access Jio's media apps while roaming overseas?
  • Will VAS services like JioTunes & Missed Call Alert work on International Roaming?
  • Does Jio offer In-Flight coverage under Jio Prepaid Plans?
  • Will I be able to make Video calls in International Roaming under Jio Prepaid Plans?
  • Will my JioFi / JioPhone device work in International Roaming under Jio Prepaid Plans?
  • Will prepaid card of J&K, Assam & North East work when in International Roaming under Jio Prepaid Plans?
  • Whom do I reach out for help in case I face an issue with my Jio SIM while roaming internationally?
  • How do I check my voice, SMS or data usage on International Roaming?
  • What is VoLTE Outbound International Roaming?
  • Will I be able to use VoLTE services in all countries?
  • What are the settings do I need to check on my device to use VoLTE International Roaming services?
  • Whom do I reach out for help in case I am unable to register on a VoLTE network?
  • I am registered on the network but I am unable to see VoLTE symbol in my device?
  • Are there any additional charges for using VoLTE International Roaming service?
  • Will the call be handed over from VoLTE to WiFi calling and vice versa if I am on a Call?
  • Will VoLTE outbound International Roaming applicable for all connections in any of the Circle in India?
Find A Store

Locate the nearest Jio store

Track Activation Status

Got a new Jio SIM or Fiber connection? Check the activation status here.

Need to discuss something? Please get in touch

Now you can connect with us in many ways! Tap below to find out.