Jio Support

I am a Postpaid customer, how can I activate International Roaming services?

Steps to recharge International roaming through MyJio app
  • Open MyJio app
  • Tap on ‘Go to telecom section’
  • Scroll down to ‘ISD & roaming’ menu
  • Tap on ‘Int'l Roaming' and click on 'Activate'
  • You will see a message that 'Your request for IR has been submitted successfully along with a Reference Number'. This page will also reflect the credit limit assigned to you
You will receive a Notification message once the IR entitlement is successfully registered in your account
Steps to Increase Credit Limit via MyJio app:
  • Click on the 'Enhance Credit Limit' option towards the bottom right corner with symbol
  • Or you can click on 'Purchase an IR Pack' in case you want predefined IR Pack entitlements
  • If you select 'Enhance Credit Limit' then please enter the desired Credit Limit amount and Click 'Pay'
    (You can Enter the amount in multiples of hundred and thereafter)
  • Please select your desired mode of payment
  • After successful payment, you will see a confirmation message stating 'Your security deposit payment request has been processed successfully'. You will receive a notification message once the security deposit is successfully updated in your account
Steps to activate IR services via Jio.com:
  • Open jio.com
  • Click on ‘SIGN IN' & select ‘Mobile’
  • Enter your Jio number and click on 'Generate OTP'
  • Enter the OTP send on your registered mobile number and click ‘Submit
  • Click the 'Settings' Icon (Right Hand Corner)
  • Select 'Manage Service'
  • Enable 'IR' by sliding the button towards the Right and Click on 'Submit'
  • You will see a message that 'Your request for IR has been submitted successfully along with a Reference Number'
  • You will get an option to either 'Proceed'further to increase the Credit Limit. In case, you do not wish to increase the Credit Limit, click 'Not Now' option
Steps to Increase Credit Limit by paying an additional Security Deposit:
  • Click on Proceedoption to Increase the Credit limit
  • Post entering the desired Credit Limit amount, Click 'Update'
    (You can Enterthe amount in multiples of hundred and thereafter)
  • 'Proceed'to pay
  • Please select your desired mode of payment
  • After successful payment, you will see a confirmation message stating 'Your security deposit payment request has been processed successfully'. You will receive a notification message once the security deposit is successfully updated in your account
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