I am a postpaid user. How can I activate International Roaming (IR) after reaching another country?

If you want to use IR service only in listed 150+ countries, you can buy the IR plan even when you are in an international location. After purchasing the plan, your phone will stop receiving signals once the activation process begins. Your phone will have to be restarted for your IR settings to be processed.

Click Here to view the applicable list of countries.

If you are unable to register to network after purchasing a postpaid plan for IR Activation in the countries mentioned below, please follow the below steps:

For iPhone:

Step 1 :
- Go to 'Settings' –> 'Carriers' –> and select 'Automatic'
- Go to 'Settings' –> 'Mobile Data' –> and select 'Data Roaming' as 'ON'
Step 2 : In case your SIM does not register to a network automatically, try selecting the network manually from 'Handset Settings'
- Go to 'Settings' –> 'Carrier' –> switch off 'Automatic' –> select an available operator (refer to the list of operators in the PDF)
Step 3 : In case your SIM still does not register to the network after following Step 1 and Step 2, then switch your iPhone to International IMSI
- Go to 'Home' –> 'Settings' –> 'Phone' –> 'SIM Application' –> 'International Roaming' -> 'OFF'

Android:

Step 1 : Ensure that the 'Preferred Network' type of your device is set to 'GSM/WCDMA/LTE'
Step 2 : If your device does not register automatically then turn off 'Automatic' and select 'Available network'
- Go to 'Settings' –> 'More' -> 'Mobile Network' -> 'Network Operators' (refer to the list of operators in the PDF)
Step 3 : If your device is still not registered then look for 'Jio4G/STK' available on the Home Screen of your device and select 'Jio4G/STK'
- Within 'Jio4G/STK' set 'International Roaming' to 'OFF'
- Wait for 5 minutes and your device will register to a network

If you face any issues or need assistance while roaming internationally, type ‘Hi’ on our WhatsApp chat support number +917018899999 or call us at +91 70188 99999 (charges apply). We will answer your call on priority and help resolve any issues.

Mobile FAQ

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