Jio Support

My Contacts are not syncing. What should I do?

If your contacts are not getting synced, you can run the following checks :
  • Ensure that there is uninterrupted internet connectivity during backup/syncing. In case there is a loss in connectivity loss, the sync or backup gets paused and will resume once connectivity is back.
  • Go to the Settings menu> 'Auto Backup' option & check that ‘Contact backup’ is enabled.
  • Check if the ‘How to Backup’ settings (within Network settings) is enabled as per your requirement.
  • Note that JioCloud only syncs your phone and Google contacts. Other contacts on the SIM, Facebook, Whatsapp etc. do not get synced.

If the problem still persists after all these checks, please chat with us by clicking
Was this helpful for you?
Does this answer your query? If not, you can also reach out to us.

People also viewed

Find A Store

Locate the nearest Jio store

Track Activation Status

Got a new Jio SIM or Fiber connection? Check the activation status here.

Need to discuss something? Please get in touch

Now you can connect with us in many ways! Tap below to find out.