If your contacts are not getting synced, you can run the following checks :
- Ensure that there is uninterrupted internet connectivity during backup/syncing. In case there is a loss in connectivity loss, the sync or backup gets paused and will resume once connectivity is back.
- Go to the Settings menu> 'Auto Backup' option & check that ‘Contact backup’ is enabled.
- Check if the ‘How to Backup’ settings (within Network settings) is enabled as per your requirement.
- Note that JioCloud only syncs your phone and Google contacts. Other contacts on the SIM, Facebook, Whatsapp etc. do not get synced.
If the problem still persists after all these checks, mail us your issue details at email@example.com