Jio Support

Why does my JioCall app go offline when my phone connects to the home Wi-Fi? (Applicable only for Android phones)

This happens because you are not on Jio LTE network. If you have configured JioCall with a Jio SIM in your 4G phone, the app will be online only when you are connected to Jio's LTE network.
If you have configured JioCall with a JioFi, then your app will be online only when you are connected to that JioFi (Applicable only for Andorid phones)
Was this helpful for you?
Does this answer your query? If not, you can also reach out to us.

People also viewed

Find A Store

Locate the nearest Jio store

Track Activation Status

Got a new Jio SIM or Fiber connection? Check the activation status here.

Need to discuss something? Please get in touch

Now you can connect with us in many ways! Tap below to find out.