Jio Support

Whenever I try to make a voice / video call through the app, it says "Please use your phone dialer to make calls as this is a VoLTE phone"

This happens when your device's firmware has been upgraded to support VoLTE. You can check if your device supports VoLTE here:
You can continue to use JioCall for RCS feature such as: Chat, Group Chat, Location and In-call Share If you would still like to use JioCall to make Voice and Video calls, you will have to downgrade the firmware version for your device.
Was this helpful for you?
Does this answer your query? If not, you can also reach out to us.

People also viewed

Store - Jio Digital Life
Find A Store

Locate the nearest Jio store

Jio Digital
Track Activation Status

Got a new Jio SIM or Fiber connection? Check the activation status here.

Need to discuss something? Please get in touch

Now you can connect with us in many ways! Tap below to find out.