Mobile FAQ

What is the process of Porting my number from other operators?
The following steps need to be followed for porting a number to Jio:
  • In case of store purchase
    • SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio
    • You will get an SMS that will contain the UPC (Unique porting code) and its expiry date
    • Clear all your pending dues with the current operator
    • Walk into the nearest Jio Store or Jio Retailer with the UPC
    • Carry your original Aadhaar card or original Proof of Address (POA)/Proof of Identity (POI) documents to place MNP request
  • In case of home delivery
    • Schedule a home delivery via Jio.com
    • SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio
    • You will get an SMS that will contain the UPC code and its expiry date
    • Clear all your pending dues with the current operator
    • Provide UPC to Jio home delivery agent
    • Show your original Aadhaar card or original Proof of Address (POA)/Proof of Identity (POI) documents to place an MNP request
Note:
As per the regulations of government, if you are porting in within the same telecom circle, the number will be activated within 3 working days after successful validation.
For porting into other telecom circles, it will take up to 5 working days. Your services will not be interrupted in the intervening period.
Port-in requests from Jammu & Kashmir, Assam, and North East will be processed within 15 working days. Your services will not be interrupted in the intervening period
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