Jio Support

Following steps needs to be followed for porting number to Jio

• In case of store purchase
  • SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio
  • You will get an SMS that will contain the UPC (Unique porting code) and its expiry date
  • Clear all your pending dues with current operator
  • Walk in to nearest Jio Store or Jio Retailer with the UPC
  • Carry your original Aadhaar card or original Proof of Address(POA) / Proof of Identity(POI) documents to place MNP request
• In case of home delivery
  • Schedule a home delivery through Jio.com
  • SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio
  • You will get an SMS that will contain the UPC code and its expiry date
  • Clear all your pending dues with current operator
  • Provide UPC to Jio home delivery agent
  • Show your original Aadhaar card or original Proof of Address(POA) / Proof of Identity(POI) documents to place MNP request

Please note:
As per government regulations; if you are porting-in within same telecom circle, the number will be activated within 3 working days after successful validation. For porting-in to other telecom circle, it will take upto 5 working days. Your services will not be interrupted in the intervening period.
Port in requests from Jammu & Kashmir, Assam & North East customers will be processed within 15 working days. Your services will not be interrupted in the intervening period.