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Interested in Jio? Talk to us on 1860-893-3333
For recharge plans, data balance, validity, recharge confirmation & offers 1991
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In case you are not satisfied with the resolution provided to you, and if you want to appeal further, you may do so by appealing to our Appellate Officers* in your region anytime from Monday to Friday, between 10:30 AM and 06:00 PM with your unique complaint number you get post registering your complaint with JioCare.

While making an appeal to the Appellate Authority, please ensure the following:

  • You must file the appeal within 30 days after the expiry of the complaint resolution time limit. If there was any reason why you cannot file the appeal within 30 days, please do let us know, we may consider your case (up to 3 months).
  • You may provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you within 3 days of filing your complaint. The appeal will be decided within 39 days from the date of filing your complaint.
Zone State Appellate Authority Name Office Address Email Address Contact Number Fax No
South Andhra Pradesh Siddharth Sharma Reliance Corporate IT Park Ltd, H: No 40,72,D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, AP-520008 appellate.ap@jio.com 18008893999 18008891211
East Assam Ritwick Chakraborty Reliance Jio Infocomm Limited, Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati – 781022, Assam, India appellate.assam@jio.com 18008893999 18008891211
East Bihar Chandra Prakash Reliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road,Patna- 801503, Bihar, India appellate.bih@jio.com 18008893999 18008891211
West Chhattisgarh Partha Pratim 4th Floor, Dhan Trident, Block No. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010 appellate.mp@jio.com 18008893999 18008891211
North Delhi NCR Sanjay Tiku Reliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon - 122002 Haryana appellate.del@jio.com 18008893999 18008891211
West Gujarat Bhavesh Mehta Office -101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad-380006, Gujarat, India appellate.guj@jio.com 18008893999 18008891211
North Haryana Sanjiv Sachdeva Reliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab 160071 appellate.har@jio.com 18008893999 18008891211
North Himachal Pradesh Sameer Pandey Reliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh appellate.hp@jio.com 18008893999 18008891211
North Jammu Vivek Sharma Reliance Jio Infocomm Limited, Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu - 180012, J&K, India appellate.jk@jio.com 18008893999 18008891211
East Jharkhand Sanjay Chatterjee Reliance Jio Infocomm Ltd., 2nd & 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi - 834001, Jharkhand appellate.bih@jio.com 18008893999 18008891211
South Kerala Jayaraj Rajasekharan Reliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State. appellate.ker@jio.com 18008893999 18008891211
North Kashmir Neeraj Fotedar Reliance Jio Infocomm Limited, 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar - 190001, J&K appellate.jk@jio.com 18008893999 18008891211
South Karnataka Shiva Kumar RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka. appellate.kar@jio.com 18008893999 18008891211
East Kolkata Avinash Chaturvedi Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block - DP, Sector-V, Saltlake City, Kolkata -700091 appellate.kol@jio.com 18008893999 18008891211
West Madhya Pradesh Partha Pratim 4th Floor, Dhan Trident, Block No. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010 appellate.mp@jio.com 18008893999 18008891211
West Maharashtra & Goa Neelesh Atre Reliance Jio Infocomm Limited, Down Town – The City Centre, 2nd and 3rd Floor, S No. 8+13/1/2, Above Reliance Mart, Off Karve Road, Mhatre Bridge, Erandwane, Pune – 411004 appellate.mah@jio.com 18008893999 18008891211
West Mumbai Saurabh Singh Parmar Reliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra - Kurla Complex, Mumbai - 400051 appellate.mum@jio.com 18008893999 18008891211
East North East Banibroto Biswas Reliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong - 793014, Meghalaya, India appellate.ne@jio.com 18008893999 18008891211
East Odisha Bikash Mohanty Reliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar - 751023 appellate.ori@jio.com 18008893999 18008891211
North Punjab Karuna Misra Reliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:160071 appellate.pb@jio.com 18008893999 18008891211
North Rajasthan Arun Mani Reliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001 appellate.raj@jio.com 18008893999 18008891211
South Tamil Nadu Royston Antony Reliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road,Thousand Lights, Chennai – 600006. TamilNadu appellate.tn@jio.com 18008893999 18008891211
South Telangana Sreedhar Nandiraju Reliance Jio Infocomm Ltd. 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana appellate.ap@jio.com 18008893999 18008891211
North UP (West) Sunil Kapoor Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P - 250003 appellate.upw@jio.com 18008893999 18008891211
North UP (East) Rajesh Sharma Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow - 226010. (UP) appellate.upe@jio.com 18008893999 18008891211
North Uttarakhand Venkat Naidu Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P - 250003 appellate.upw@jio.com 18008893999 18008891211
East West Bengal Sailesh Rupani Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block - DP, Sector-V, Saltlake City, Kolkata -700091 appellate.wb@jio.com 18008893999 18008891211