Jio Support

How can I resolve issues related to microphone in JioMeet?

If you are experiencing issues using your microphone, follow these steps to troubleshoot the issue:
• Ensure the microphone is not on mute. If you see the muted Audio icon in the below-left panel, tap it to unmute yourself.
• If you are still muted, the host may have muted you upon entering the meeting. Ask to be unmuted by sending a chat message to the host.
• Try using earphones with a microphone.
• Ensure JioMeet has access to your device's microphone.
o iOS: Go to Settings > Privacy > Microphone and switch on the toggle for JioMeet.
o Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for JioMeet.
• Ensure that no other applications are using the microphone at the same time.
o iOS: Double tap the "Home" button to view apps currently running. Swipe up to close an app.
o Android: Tap the multi-task button (the square icon usually in the bottom-right corner) to view apps currently running. Swipe left or right to close an app.
o Restart your device.
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