Voice is always free.

Prepaid tariffs are inclusive of all applicable taxes.

All customers will have the option to opt for Jio Prime membership upon subscription to any available Prepaid or Postpaid plan and payment of Rs. 99.

All STVs are available with all plans unless specified otherwise.

The subscriber must have an active prepaid Plan to avail the additional benefits offered under Jio Prime.

The Plans are intended only for personal use of included services. RJIL reserves the right to discontinue the free Voice benefits offered as part of Plans in case of misuse/ fraudulent use/ unauthorised telemarketing and commercial use.

The voice tariff under the prepaid plans voucher cannot be used for outgoing calls to premium numbers, IN numbers and other chargeable short codes; the subscriber will be charged applicable tariffs for the same.

Voice and/or SMS benefits are not included in all plans/ISD Plans/IR packs on offer. Please check your plan benefits before opting.

Unlimited SMS referred in the plan benefits will be capped at 100 free SMS per day.

Talktime mentioned in the Top-up voucher refers to monetary value which can be used for availing chargeable services, while the subscriber is on an active plan.

The prepaid recharge once processed, can neither be refunded for cash nor be transferred to any other account.

Unutilized free benefits will be forfeited at the end of validity.

RJIL reserves the right to restrict number of devices that may be connected to the user device when used as a personal hotspot and such restriction whenever applied will be communicated from time to time. At present, there is no restriction on number of devices that may be connected to the user device when used as a personal hotspot (also known as tethering).

RJIL mobile services and SIMs are permitted to be used in authorised mobile devices for personal communication only. The usage of SIM card in Home Broadband devices and other similar unauthorized devices is strictly prohibited. On detection of any such prohibited usage, the service will be barred, and recharge forfeited, immediately.

The data used by the consumers for Jio applications, Video calls and other content available on internet would be uniformly debited against plan data allocation.

The above 4G plans can only be availed by customers possessing an LTE compatible device.

Jio True 5G is truly unlimited for you and no restrictions are placed on your consumption by Jio. While you have subscribed to the most advanced wireless data technology with Jio 5G SA network, you are also informed that actual download speeds you experience are dependent on multiple factors like your devices, radio propagation characteristics in various topologies, latency on popular websites, type of mobile applications and Operating System installed on the User Device/ handset, number of concurrent active subscribers on a particular cell of eNodeB at any given point of time and the make and model of wireless device/ CPE being used, etc. All these factors affect the latency, throughput as well as overall user experience and consumption and most of these issues are beyond the control of TSPs and may limit the data usages by a subscriber. Thus, 5G services are on best effort basis and it is not possible to commit minimum download speed for a wireless connection. Nevertheless, we assure you that from Jio’s network side we have not specified any limit or data usage cap on your 5G usage.

It is not possible to commit a minimum download speed for a wireless connection, as wireless services are dependent on various external factors impacting the data download speeds. A few of these factors are constraints on network coverage in basements/ high rise/ tunnels/ indoor coverage, latency on popular websites, type of mobile applications and Operating System installed on the User Device/ handset, number of concurrent active subscribers on a particular cell of eNodeB at any given point of time and the wireless device being used. All these factors affect the latency, throughput as well as overall user experience and as most of these issues are beyond the control of TSPs. Nevertheless, we endeavour to provide best possible user experience to all our customers.

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