Services
JioFi
Services
JioFi is a device that helps you to create personal hotspot and experience true 4G network connectivity. You can access high-speed internet anytime, anywhere, without worrying about finding an electrical outlet as it comes with a built-in rechargeable battery. JioFi is designed to provide super-fast speeds upto 150Mbps for seamless user experience. Connect ten Wi-Fi enabled devices at a time with uninterrupted surfing for 5-6 hours. You can even enjoy HD voice calling and conferencing on 2G-3G devices.
Device specifications - Router M2S black
• Connect Device Recommended 10 (Wi-Fi) + 1 (USB tethering)
• Standard WAN: LTE (2300 / 1800 / 850 MHz), IEEE 802.11b/g/n 2.4G only
• Power Supply AC: 100-240V; DC: 5V&1A
• Dimensions - 85 X 55 X 16 mm
• Micro-SD Card, Micro-USB Port, Nano SIM
• Battery Capacity - 2300mAh
Network Architecture
What You Get
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Sophisticated Device
Handy, sleek and lightweight device to keep you connected on the go -
Faster Internet
Consistent 4G internet with download and upload speed of up to 150 and 50 Mbps respectively -
Voice and Data
4G voice and data experience on your 2G/ 3G smartphone (via JioCall App) -
Connectivity
Connects Wi-Fi device with one touch, using WPS (Wi-Fi Protected Setup) -
Long Lasting Battery
Best-in-class battery 2300 mAh to support 5-6 hours of browsing time -
Sharing and Collaboration
Wirelessly store and share files, content, images through micro SD card -
Device Connections
Connects up to 10 devices plus 1 USB connection -
Digital Self-Care
Single digital window to manage your account, monitor usage, pay bills and much more -
24x7 Assisted Care
Ready to service your needs at all times
Sophisticated Device
Handy, sleek and lightweight device to keep you connected on the go
Faster Internet
Consistent 4G internet with download and upload speed of up to 150 and 50 Mbps respectively
Voice and Data
4G voice and data experience on your 2G/ 3G smartphone (via JioCall App)
Connectivity
Connects Wi-Fi device with one touch, using WPS (Wi-Fi Protected Setup)
Long Lasting Battery
Best-in-class battery 2300 mAh to support 5-6 hours of browsing time
Sharing and Collaboration
Wirelessly store and share files, content, images through micro SD card
Device Connections
Connects up to 10 devices plus 1 USB connection
Digital Self-Care
Single digital window to manage your account, monitor usage, pay bills and much more
24x7 Assisted Care
Ready to service your needs at all times
Tariff Plans
| JioFi | Postpaid | ||
|---|---|---|---|
| Monthly charges | ₹249 | ₹299 | ₹349 |
| Validity | Monthly | Monthly | Monthly |
| Data benefits per month | 30 GB | 40 GB | 50 GB |
| Voice benefits | NA | NA | NA |
| SMS | NA | NA | NA |
| Lock-in period 18 months | done | done | done |
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• Under postpaid offer, device is issued free of cost to you on 'use and return basis'
• For above postpaid plans, minimum first order quantity of 200 is required
• Post 100% monthly data benefits consumption, data services will continue at speeds up to 64 Kbps
Jio Advantage
-
True 4G Coverage
The only video-ready network pan India, across 18 thousand+ cities and 2 lakhs+ villages -
Abundant Data
Unlimited, uninterrupted and high-speed data anywhere, anytime -
Application Suite
Full suite of applications for productivity, collaboration, communication, etc. -
Predictable Bill
Fixed monthly plans with unlimited benefits, so no bill shocks
True 4G Coverage
The only video-ready network pan India, across 18 thousand+ cities and 2 lakhs+ villages
Abundant Data
Unlimited, uninterrupted and high-speed data anywhere, anytime
Application Suite
Full suite of applications for productivity, collaboration, communication, etc.
Predictable Bill
Fixed monthly plans with unlimited benefits, so no bill shocks
Related Products
-
JioConnect
An outdoor LTE device to boost signal reception for high speed data, Wi-Fi and voice with private and public network connectivity -
Jio 4G Service
True 4G service for high-quality Voice, Video and Internet on the go, for your business and employees -
JioBusiness Solution
Multiple digital services for your growing business
FAQs
What is JioFi?
JioFi is a portable broadband device. JioFi is a device that helps to create personal hotspots allowings multiple users and mobile devices to access Jio's 4G high-speed internet connectivity.
What speed does JioFi device support?
You can enjoy blazing fast internet download and upload speed up to 150 Mbps and 50 Mbps respectively.
Does JioFi support HD video/ audio conferencing?
Yes, you can enable Audio (5+1) and Video (3+1) participation conferencing through JioCall App.
What is the battery backup for JioFi?
JioFi has inbuilt best-in-class 2300 mAh battery to support 5-6 hours of surf time.
How many devices can be connected by JioFi device?
JioFi can connect upto 10 devices + 1 USB connection, with some models even supporting upto 32 devices.
What are the specifications of JioFi?
• Powerful 2300 mAh battery to go on for 5-6 hours, at full charge
• Enhanced security & control
• Sleek and lightweight
• Portable Wi-Fi hotspot
• Can connect up to 10 Wi-Fi enabled devices and one on USB
What are the various indicator on the JioFi device for?
There are three main indicators for notifying Battery, Network signal strength and Wi-Fi connection status.
What are the different battery indicator notifications?
• Solid green battery indication- AC charging adaptor connected without battery inside the device
• Blinking green once indicates: AC charging adaptor connected and the battery is fully charged
• Slow blinking blue battery indicator: AC charging adaptor connected and the battery is medium charged
• Slow blinking red battery indicator: The battery is Low
What are the different network indicator notifications?
• Solid green towers indicate good signal strength
• Blue towers indicate a fair signal
• Solid full red tower indicates low signal coverage or no SIM or SIM error
What are the different status indicator notifications?
• Solid blue curve lines indicate Wi-Fi is on but no devices connected
• Blinking once indicates Wi-Fi is in sleep mode
• Solid green curve lines indicate one or more devices connected
• Blinking green once indicates WPS active
• No curved lines indicate Wi-Fi is offline
How to connect JioFi to your laptop or desktop?
Please follow the procedure mentioned in the link
How to connect JioFi to your smart TV?
Please follow the procedure mentioned in the link
How to connect JioFi to your smartphone or tablet?
Please follow the procedure mentioned in the link
How to connect your smartphones or tablets using WPS option?
Get the process by clicking on the following link
How to Setup your JioFi Device?
To set up your JioFi device click on the link and follow the instructions mentioned.
How to use Jio Apps on smartphones or tablets using your JioFi?
Please click here to know how to use Jio Apps on smartphone and tablet using JioFi
What speed will be I get post 100% data consumption of the 4G data quota?
Post the 100% data consumption from, data services will continue at speeds up to 64 kbps.
How Can I purchase a JioFi Device?
You can place an order through your Jio representative. Jio representative will take you through the process and documentation required to place an order.
Or
You can purchase JioFi online through https://www.jio.com/ or from your nearest Jio Store, Jio Retailer, select modern trade outlets. You can also purchase it from e-commerce websites like Amazon and Flipkart.
What if an individual wants to buy JioFi?
Kindly visit Devices section on https://www.jio.com/.
What documents can I submit as proof of the address of the organization?
Please click to view the documents that can be accepted as proof of address for the organization.
What documents are required as proof of identity of the organization?
Please click to view the documents that can be accepted as proof of identity for the organization.
What documents are accepted as proof of authorization for authorized signatory of the organization?
Listed below are the documents accepted as proof of authorization for authorized signatory of the organization:
| Sr. No | Type of Document (Proof of Authorization for Authorized Signatory of the Organization) |
|---|---|
| 1 | Memorandum of Association |
| 2 | Power of Attorney (along with linkage proof) |
| 3 | Board Resolution with letter of authority on organization’s letter head Signed by Company Secretary |
| 4 | Board Resolution with letter of authority on organization’s letter head (along with linkage proof if signed by any person other than CS) |
| 5 | Certificate from Bank certifying the person as Authorized Signatory |
| 6 | Proprietorship Deed |
| 7 | Partnership Deed |
| 8 | GST certificate having name/ designation of the Authorized Signatory |
| 9 | Any document issued by Government authorities establishing the authorization of AS e.g. Shop & Establishment Certificate, Labour Certificate, EXIM Certificate |
| 10 | Self-Authorisation on Govt letterhead |
What documents are accepted as proof of personal identity of authorized signatory for the organization?
Please click to view the documents that can be accepted as proof of personal identity for authorized signatory for the organization.
Do the Proof of Identity documents also need to carry the address?
Yes, address of the location where the Bills need to be dispatched is required.
Why is the billing address proof required?
It is required to dispatch paper bills (in case opted for).
I have received a defective/ broken JioFi device, what should I do?
Please submit the faulty device along with all accessories, packing box & invoice to the nearest Jio centre within two working days from the invoice date. Basis verification procedure for the damages or faults, it will be either replaced or repaired as per the policy.
My JioFi device got damaged after few days of usage, what should I do?
Please submit the damaged device at nearest Jio centre where it will be treated as per warranty & device repair or replacement policy.
I forgot my JioFi number. What should I do?
You can know your JioFi number in the following two ways:
Option 1: Using MyJio App
Open MyJio App and login with your Jio ID & Password. View your Jio Number at the top of the screen
Option 2: By sending SMS
SMS Jio (IMEI) to 199 from any Jio number
Note: If you wish to send SMS from any Non-Jio number, send the SMS to 7021799999 You will receive an SMS with the Jio number associated with the specified IMEI
Example: SMS Jio 123456789123456 to 199 or 7021799999
Note: To see your JioFi IMEI number, open the battery compartment and remove the battery. Or, you can also find the same on the original JioFi box.
I have lost/ misplaced my device, what should I do?
Please contact your Jio Partner or write to us at businesscare@jio.com.
or call us on 1800 8899 999. Jio will provide a quick resolution to your problem.
My Jio SIM is not working. What should I do?
Please contact your Jio Partner or write to us at businesscare@jio.com.
or call us on 1800 8899 999. Jio will provide a quick resolution to your problem.
My employee has left the organization & wants to take the JioFi device with him. What should I do?
The organization can handover the device to the employee after paying exit charges to RJIL as per the terms and conditions of the Master Service Agreement. Ownership migration from company owned to individual owned connection is not allowed as part of this offer.
I am unable to open or properly view JioBusiness website?
Kindly clear your browser history and try again. For better user experience please, check if you are using these browser versions i.e. Chrome 1.0 or higher and Internet explorer 7 or higher.
Are there any exit charges for the JioFi services?
For the postpaid, exit charges of Rs.2000 are applicable, if you discontinue the services before the end of contract period. For prepaid no such charges exist.
How can COCP postpaid users opt for the data booster/ 4G data voucher?
Authorized signatory can pay and opt for these data boosters on COCP numbers for their organization from self-care portal Alternatively end COCP user can also pay and opt for these data boosters/ pack through MyJio/Jio.com.
How can COCP prepaid users opt for the data booster/ 4G data voucher?
Authorized signatory can pay and opt for these data boosters on COCP numbers for their organization from self-care portal Alternatively end COCP user can also pay and opt for these data boosters/ pack through MyJio/Jio.com.
How can IOIP prepaid users opt for the data booster plans?
End users can pay and opt for these data boosters/pack through MyJio/Jio.com
How can IOIP postpaid user opt for the data booster plans?
End users can pay and opt for these data boosters/pack through MyJio/Jio.com
I do not want to continue with JioFi Offer anymore, what should I do?
You may choose to discontinue from JioFi Offer any time after paying exit charges as defined in Master Service Agreement.
Can I place a multi-location order?
Yes, we offer delivery of JioFi Devices and Jio at all customer locations across India. For device delivery you need to place an order of minimum 10 devices per location.
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Terms and Conditions
1. Thanks for your interest in Jio Services, sharing the data and your consent to use the data in connection with the provision of various services offered by Reliance Jio Infocomm Ltd (Jio) and / its Affiliates (collectively referred to as ‘’we/us’’) as per the Services chosen by you and offered by us.
2. Our representative will contact you in due course. Services provided, distributed by us are subject to separate terms and conditions, as applicable.
3. The data shared by you shall be governed by the privacy policy of Jio as available at www.jio.com, subject to the applicable laws of India and shall be used by Jio and/ its Affiliates, who are the respective service providers, as per the Plans chosen by you or offered by us.
4. The services that require technical feasibility shall be provisioned subject to availability of network at the service locations. Any disputes shall be subject to the jurisdiction of competent courts of Mumbai, India.
