Toll-Free Number (TFN) is a virtual single number that customers can dial to reach a business anytime, anywhere from across the Nation, absolutely free of charge to them. Jio TFN Service is based on state-of-the-art fully convergent IP Multimedia Subsystem (IMS) platform. These numbers are accessible by all the operators across India. This service comes with Self-Care portal to define terminating number and intelligent routing on a real-time basis.

With Jio’s TFN you get intelligent routing to meet your business requirements:

Region Based
Personalized treatment to callers basis region of call origin
Define different routing of incoming calls basis region

Time Based
Manage distribution of calls basis time of day
Define separate routing logics basis day of week or holidays

Load Based
Distribute call traffic between various locations
Optimize call center and manpower costs

Combination Based
Combine two different routings to create specific routing logics
Create your own routing logic by combining various call routing and distribution logics

What You Get

Standard Routing

Default call distribution to multiple terminating numbers
Intelligent Routing

Three call routing and three call distribution logics providing over twelve different call configuration logics
Black/ White Listing

Allow or disallow calls to access Toll-Free Number basis their region of origin (Telecom circle)
Vanity Number

Choose special number most suited to your business, for easy recall
Call Barring

Block numbers from accessing the Toll-Free Number
Digital Self-Care

Manage routing preferences and service life cycle from the online portal providing real-time configurations
24x7 Assisted Care

Ready to service your needs at all times

Standard Routing

Default call distribution to multiple terminating numbers

Intelligent Routing

Three call routing and three call distribution logics providing over twelve different call configuration logics

Black/ White Listing

Allow or disallow calls to access Toll-Free Number basis their region of origin (Telecom circle)

Vanity Number

Choose special number most suited to your business, for easy recall

Call Barring

Block numbers from accessing the Toll-Free Number

Digital Self-Care

Manage routing preferences and service life cycle from the online portal providing real-time configurations

24x7 Assisted Care

Ready to service your needs at all times

Tariff Plans

Number Selection	As per Availability	As per Choice
Details	PLAN 499	PLAN 50000
Refundable Security Deposite	₹999	₹999
Monthly Rental	₹499	₹50,000
Free Call value	₹499	₹50,000
Usage Charge per second	1.2 Paisa i.e. (72 paisa/ min)	1 Paisa i.e. (60 paisa/ min)

Jio Advantage

Maximum Uptime

Fully redundant core with the highest uptimes ensuring your business is always up and running
Per Second Billing

Jio provides per second billing which helps reduce the costs significantly
Call Termination

Terminate the Jio TFN call on any Jio Mobile or Fixed Line Number of any domestic operator

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FAQs

Service Offerings

What is Toll-Free Number Service?

Toll-Free Number (TFN) Service is a unique number series that allows callers or customers to connect with businesses without being charged for the call. It allows businesses to be available for their customers 24x7.

Where can I use Toll-Free Number Service for my business?

Toll-Free Services have various applications, few of which are listed below:

1. Customer-care service at a call centre

2. Complaint handling and technical support

3. Call to action (CTA) for promotion/ campaigns

Which kind of business verticals can opt for Jio Toll-Free Number Services?

Toll-Free Number Service can be used by any kind of business. Following are some examples:

• Media - TV show marketers need to publish Toll-Free Number in marketing campaigns for different clients or products

• Aggregators who buy Toll-Free Number for clients

• FMCG contact centres, Service Centres, Helpdesks

• Bank contact centres – Credit card & Banking customer-care

What are the advantages and benefits of Jio Toll-Free Number Services?

The benefits of having Jio Toll-Free Number Services are mentioned below:

Customer Satisfaction: - Your customers can reach you 24x7
Business Efficiency: - Never miss a call from your customer, with the call routing feature than can route to available numbers or on your mobile when you are on the move
Brand Credibility: - Establish your identity with one PAN-India number that can be used on the website and other promotional platforms
Cost Savings: - Optimize call center and manpower costs with need-based routing of incoming calls

Why should I shift to Jio Toll-Free Number Services?

Here are some compelling benefits of Jio Toll Free Service:

Cost Saving :- Jio Toll-Free Number services provides significant savings (around 40%) vis-à-vis competitive plans
Digital Self-Care :- You can control routing and access lists of Toll-Free Number services on Self-Care portal
Call Routing to Mobile :- Jio Toll-Free Number can also be routed to Jio mobile number, a feature only available with Jio. This is useful for providing Toll-Free Number services for small customer service group
Offers Vanity Number :- Choose special number most suited to your business, for easy recall

What is Region based routing?

Region based routing allows organizations to route calls made to a Jio Toll-Free Number to different terminating locations pan India. This routing is based on each call's point of origin, as defined by state or telecom circle.

What is Time based routing?

Time base routing allows you to route calls made to a single Toll-Free Number to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to an office that is operational at that time of day. This helps in managing time and day distribution accurately and increases customer responsiveness.

What is Load based or Percentage based routing?

Percentage/ Load based routing allows you to route calls based on number of staff available. If one location is short-staffed, you can split calls to a single Toll-Free Number Service, so these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate. With this, you will be able to optimize additional staffing call centres and manpower costs.

What is Whitelist and Blacklist routing?

You can selectively allow or disallow calls from a certain telecom circle to be terminated on a Toll-Free Number. For example : Calls only from Gujarat circle should mature or all calls from Rajasthan to be blocked.

What is Barring?

With barring feature, customer can define certain numbers from which calls can be barred to access the TFN.

Buying

How can I opt for Toll-Free Number Services?

You can register your interest by calling us at 1800 8899 555, filling a form on https://www.jio.com/business or writing to us at business@jio.com

Onboarding & Activation

What documentation is required to avail service?

Following is the list of documents required:

1. Duly filled and signed Customer Application Form (CAF) and Tariff Enrollment Form (TEF)

2. Proof of Identity (POI) of the organization

3. Proof of Address (POA) of the organization

4. 1 Photograph of Authorized Signatory

5. Purchase Order with List of locations with address and contact duly signed and stamped

6. Proof of Identity of Authorized Signatory

7. Relationship document as MOA stating that the person is an Authorised Signatory

8. All documents stamped with organization seal & self-attested by Authorized Signatory

9. Usage declaration and Installation details including network diagram, as applicable

What documents can I submit as proof of address of the organization?

Please click to view the documents that can be accepted as proof of address for the organization.

What documents are required as proof of identity of the organization?

Please click to view the documents that can be accepted as proof of identity for the organization.

What documents are accepted as proof of authorization of authorized signatory for the organization?

Listed below are the documents accepted as proof of authorization for authorized signatory of the organization:

Sr. No	Type of Document (Proof of Authorization for Authorized Signatory of the Organization)
1	Memorandum of Association
2	Power of Attorney (along with linkage proof)
3	Board Resolution with letter of authority on organization’s letter head Signed by Company Secretary
4	Board Resolution with letter of authority on organization’s letter head (along with linkage proof if signed by any person other than CS)
5	Certificate from Bank certifying the person as Authorized Signatory
6	Proprietorship Deed
7	Partnership Deed
8	GST certificate having name/ designation of the Authorized Signatory
9	Any document issued by Government authorities establishing the authorization of AS e.g. Shop & Establishment Certificate, Labour Certificate, EXIM Certificate
10	Self-Authorisation on Govt letterhead

What documents are accepted as proof of identity of authorized signatory for the organization?

Please click to view the documents that can be accepted as proof of identity for authorized signatory for the organization.

What all documents are required to be submitted along with Customer Application Form (CAF) for KYC?

Following documents are to be submitted along with CAF for KYC:

Proof of address of the organization
Proof of identity of the organization
Proof of Authorization Signatory for the organization
Proof of authorization of authorized signatory of the organization
Customer undertaking on logical partitioning
Internal approved commercial note

Customer Service

How can I raise the complaint about any query?

Please login to Self-Care portal for managing the service. In case your issues is not resolved, you may call at 1800 8899 444 or write an email at businesscare@jio.com

What features can I view in Self-Care portal?

Self care can be used to :

View and paybills
Configure Intelligent routing on real time basis
Raise a complaint ticket and view status

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Bill & Pay

What is the frequency of billing for the available plans?

Billing frequency is on a monthly basis for the available plans and that of VAS Charges.

Is the security deposit refundable?

Yes. Security deposit is refundable post service termination.

What You Get

Standard Routing

Intelligent Routing

Black/ White Listing

Vanity Number

Call Barring

Digital Self-Care

24x7 Assisted Care

Standard Routing

Intelligent Routing

Black/ White Listing

Vanity Number

Call Barring

Digital Self-Care

24x7 Assisted Care

Tariff Plans

Jio Advantage

Maximum Uptime

Per Second Billing

Call Termination

Related Products

FAQs