Jio Multi-Protocol Label Switching (MPLS) is a Virtual Private Network (VPN) service that enables you to create private connectivity over geographically distributed locations. Unlike public internet, MPLS VPN solution ensures that traffic is never exposed to public network and hence provides high security. The solution can also help you prioritize critical traffic in a multi-application environment. Jio provides MPLS VPN solution over Layer 2 or Layer 3, basis business requirements. Jio also provides Mobile VPN solution to help feet-on-street employees connect securely to the enterprise network. Mobile VPN is a cost-effective solution to connect remote locations.

Click here to get more information on Mobile VPN

MPLS L3 VPN
Provider devices forward customer packets based on destination IP address
Here the routing information controlled by service providers’ network
The service provider determines the policies and routing
Customers must share information about their network topology to service provider
This solution scales well wherein site peers with directly connected Provider Edge (PE) routers only
This supports MPLS Full Mesh VPNs and Jio manages backbone network security policies
Backed with Service Level Agreement (SLAs) on uptime, MTTR, latency, packet drop and jitter

MPLS L2 VPN
Provider devices forward customer packets based on MAC address
Customer manage traffic routing on their own through backbone
Customer does not require to share information about the network topology, policies, routing information, etc. to service provider
This supports limited scalability due to MAC learning and is preferred if locations are less than 10 and site peers with all other sites
This solution supports Point-to-Point circuit types and customer manages network security policies
Backed with Service Level Agreement (SLAs) on uptime, MTTR, latency, packet drop and jitter

Variants

Features	Standard MPLS L2/ L3	Managed L3 VPN
4 Class of Service	done	done
Dedicated bandwidth	done	done
Symmetric Bandwidth (same upload and download)	done	done
High bandwidth availability up to 100 Gbps	done	done
Multiple last mile options	done	done
Support for routing protocol (Static, BGP)	done	done
Self-Care access	done	done
Committed SLA for uptime, latency, jitter and packet loss	done	done
Dual Stack support	done	done
Digital payment option	done	done
Performance reporting - Bandwidth utilization, Interface utilization	done	done
Bundled CPE/ Router	-	done
Proactive monitoring	-	done
Network reports- Latency, packet loss, jitter	-	done
Configuration management	-	done

What You Get

Diverse Topology

Support for both Hub & Spoke, Full Mesh for efficient network operation
Routing Protocols

Supports Static and BGP routing for managing network traffic
Point of Presence

Largest VPN network with 550+ PoPs for global connectivity
Class of Service

Prioritization of business-critical and latency-sensitive traffic in a multi-application environment
Secure

Private and secured connectivity service with no exposure to internet or public networks
Scalable Bandwidth

Ability to upgrade up to 10 Gbps bandwidth that supports heavy data-consuming applications
Digital Self-Care

Intuitive digital portal to securely manage your account
24 X 7 Assisted Care

Ready to service your needs at all times

Diverse Topology

Support for both Hub & Spoke, Full Mesh for efficient network operation

Routing Protocols

Supports Static and BGP routing for managing network traffic

Point of Presence

Largest VPN network with 550+ PoPs for global connectivity

Class of Service

Prioritization of business-critical and latency-sensitive traffic in a multi-application environment

Secure

Private and secured connectivity service with no exposure to internet or public networks

Scalable Bandwidth

Ability to upgrade up to 10 Gbps bandwidth that supports heavy data-consuming applications

Digital Self-Care

Intuitive digital portal to securely manage your account

24 X 7 Assisted Care

Ready to service your needs at all times

Jio Advantage

Largest Infra

1600+ cities fiber connectivity

2,50,000+ 4G Towers

Exabyte capacity at the network core making Jio the world’s largest data network
Maximum On-Net Deployment

Maximum deployments on Jio-owned last mile media

Effective implementation of SLAs
On-Demand

One-stop, flow-through zero touch service provisioning

Performance dashboards & KPI on digital Self-Care
Security

Secure network infrastructure to eliminate any security breach

Full regulatory compliance
Scalable

Managed deployment and support for 1000s of locations

Add/ delete locations and bandwidth to scale rapidly with business growth

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FAQs

Service Offerings

What is MPLS VPN?

MPLS stands for Multi-Protocol Label Switching. It is a mechanism for routing traffic within a telecommunications network, as data travels from one network node to the next. MPLS can provide applications including Virtual Private Networks (VPNs), Traffic Engineering (TE) and Quality of Service (QoS). It is a type of data-carrying technique for a high-performance telecommunications network. It directs data from one network node to the next based on short path labels rather than long network addresses, avoiding time consumption in complex lookups in routing table. Jio offers Layer 2 and Layer 3 MPLS VPN variants.

What are the business benefits of MPLS VPN services?

Jio MPLS VPN services create a highly secure network that connects geographically dispersed establishments over a highly resilient, scalable and secure enterprise-grade network to ensure seamless end-user experience. Some of the business benefits are as follows:

• Access to private & secured network with no exposure to the Internet

• Enhancement of productivity with reliable end-user experience

• Ability to integrate the Extended Enterprise viz. Dealers, Distributors and C&F Agents with the Enterprise’s Management core

• Ability to scale as per business requirement

How does MPLS VPN prevent mixing traffic from different customers?

Traffic across the service providers’ network is separated by logically isolated VRFs (Virtual Routing and Forwarding tables), which prevent traffic from one customer getting fused with other irrespective of using the same physical network infrastructure.

Who can opt for MPLS VPN services?

Services can be availed by an organization with multiple office locations with the need to exchange real-time information between various establishments. MPLS VPN supports business productivity software like ERP, Core Banking etc. ensuring consistent performance.

What kind of bandwidths are supported by MPLS VPN services?

MPLS VPN supports various bandwidths and is a highly scalable solution. You can opt for bandwidth ranging from 1 Mbps to 10 Gbps.

Does MPLS VPN support VOIP (Voice Over Internet Protocol) services?

You can use VOIP (Voice Over Internet Protocol) services between sites connected through MPLS VPN. But voice calls originating from IP network to and from PSTN (Public Switched Telephone Network) or mobile network is not permitted as per regulatory norms.

Is there any specific IP address policy for user as many of them share a common physical infrastructure of the service provider?

Each user can use his or her own set of IP address stacks, as each user traffic is restricted to his or her VRF (Virtual Routing and Forwarding) only. Multiple users can use their own IP address schema as per their policy. The architecture of the service provider network is built-in with the capability to handle overlapping IP addresses from various users simultaneously at the network element level.

What are the VPN variants available?

Layer-3 (L3) and Layer-2 (L2) VPN are the product variants available currently.

What is L3 VPN and L2 VPN?

Layer 2: In a Layer 2 VPN, routing is controlled by customer’s switches. The switch connected to a service provider on a Layer 2 VPN selects the appropriate circuit on which the traffic needs to be sent. The service provider switch receiving the traffic sends it across the service provider’s network to the service providers switch connected to the receiving site. The service provider switches do not store or process the customer’s routes; the switches must be configured to send data to the appropriate tunnel.

Layer 3: In a Layer 3 VPN, the routing is controlled by the service provider’s routers. Therefore, Layer 3 VPNs require more configuration on the part of the service provider, the service provider’s routers store and process the customer’s routes over the network for traffic transition.

Does Jio support IP Security or SSL MPLS services?

Jio, at present, does not provide IP Security or SSL MPLS VPN services, but customers can create IPSec tunnels over the enterprise Internet leased line (ILL) service provided by Jio.

What CPEs are offered with MPLS VPN?

Currently, Jio provides unmanaged services only. Jio provided managed CPEs (rental model) is planned for future enhancement.

What are the last-mile options that are used to connect customers’ site?

Last-mile MPLS VPN connectivity options include:

• Wireline - Fiber Ethernet, Fiber GPON

• Wireless - UBR (Unlicensed Band Radio)

Buying

How can I opt for MPLS VPN services?

You can register your interest by calling us at 1800 8899 555 or writing to us at business@jio.com

Onboarding & Activation

What documents can I submit as proof of the address of the organization?

Please click to view the documents that can be accepted as proof of address for the organization.

What documents are required as proof of identity of the organization?

Please click to view the documents that can be accepted as proof of identity for the organization.

What documents are accepted as proof of authorization for authorized signatory of the organization?

Listed below are the documents accepted as proof of authorization for authorized signatory of the organization:

Sr. No	Type of Document (Proof of Authorization for Authorized Signatory of the Organization)
1	Memorandum of Association
2	Power of Attorney (along with linkage proof)
3	Board Resolution with letter of authority on organization’s letter head Signed by Company Secretary
4	Board Resolution with letter of authority on organization’s letter head (along with linkage proof if signed by any person other than CS)
5	Certificate from Bank certifying the person as Authorized Signatory
6	Proprietorship Deed
7	Partnership Deed
8	GST certificate having name/designation of the Authorized Signatory
9	Any document issued by Government authorities establishing the authorization of AS e.g. Shop & Establishment Certificate, Labour Certificate, EXIM Certificate
10	Self-Authorisation on Govt letterhead

What documents are accepted as proof of the identity of the authorized signatory for the organization?

Please click to view the documents that can be accepted as proof of identity for authorized signatory for the organization.

What all documents are required to be submitted along with customer application form (CAF) for KYC?

Following documents are to be submitted along with CAF for KYC:

• (POA) Proof of Address of the organization

• (POI) Proof of Identity of the organization

• Proof of Authorization for Authorized Signatory for the organization

• (POI) Proof of Identity of Authorized Signatory

• Customer undertaking on logical partitioning

• Internal approved commercial note

*Please note that scanned copies of documents e.g. POI/ CAF/ POA with image size less than 2 MB/ cumulative image with size ~2 MB.

Do the Proof of Identity documents also need to carry the customer's address?

Yes, address of the location where the Bills need to be dispatched is required.

Why is the billing address proof required?

It is required to dispatch paper bills (in case opted for).

What is the difference between the billing address and the installation address?

Billing address is the one on which you would receive the physical bills and the installation address is the location where service is being offered or initiated.

Is there a minimum duration for which I need to continue Jio’s MPLS VPN services?

Yes, the minimum duration of the subscription to Jio MPLS VPN services is 12 months.

Customer Service

How does one monitor the health of the network links?

You can view the link performance reports like Bandwidth/ Interface utilization, latency, packet loss and jitter of the active links by logging into the Self-Care portal.

I am unable to open or properly view www.jio.com/business website?

Kindly clear your browser history and try again. For better user experience, please check if you are using these browser versions i.e. Chrome 1.0 or higher and Internet explorer 7 or higher.

Bill & Pay

What are the billing plans available for Jio MPLS VPN Services?

The current billing plan involves a flat fee billing based on the bandwidth port capacity

What is Flat billing?

Under this billing plan, the subscribed bandwidth will be made available at all times, and fixed rental will be charged with unlimited usage.

What are the billing plan payment cycles?

Billing plan cycles are quarterly, half yearly and yearly advance.

When is the bill generation date?

The bill generation date is on the first day of each month.

How will I receive my bill?

Once the bill is generated, the e-Bill will be sent to the Authorized Signatory’s e-mail address and can also be viewed by logging into the Self-Care portal.

For multi-site orders, from when would billing start?

1. For Hub-Spoke MPLS VPN topology:

• Billing will start from the date of commissioning of the Hub Site and the first Spoke site, whichever is later

• Thereafter, as and when new Spoke sites are commissioned, billing for those sites would add up in the composite bill sent to the customer, from their respective dates of activation

2. For Full Mesh MPLS VPN topology:

Billing will start from the date of the commissioning of the second site. After that, as and when new Spoke sites are commissioned, billing for those sites will add up in the composite bill sent to the customer, from their respective dates of activation

Can I change my rate plan?

• A rate plan is fixed for the contract period

• A request for a change in rate plan, based on the need for an upgrade of the bandwidth Port will be accommodated

• A request for downgrade or price revision in rate plan within contract period, will lead to applicability of an exit penalty charge as per mutual agreement done at the time of service ordering

Variants

What You Get

Diverse Topology

Routing Protocols

Point of Presence

Class of Service

Secure

Scalable Bandwidth

Digital Self-Care

24 X 7 Assisted Care

Diverse Topology

Routing Protocols

Point of Presence

Class of Service

Secure

Scalable Bandwidth

Digital Self-Care

24 X 7 Assisted Care

Jio Advantage

Largest Infra

Maximum On-Net Deployment

On-Demand

Security

Scalable

Related Products

FAQs