Today, employee productivity is one of the key factors in defining business success. All businesses, irrespective of their size and sector are looking at various ways to improve productivity. Apart from conventional methods like employee engagement, training and performance management, businesses today are looking at smarter tools for better collaboration and higher efficiency.

Microsoft 365 is an integrated solution for businesses like yours that require secure, remote work solutions to improve productivity and foster collaboration by connecting employees to the people and information they need. Microsoft 365 brings together business-class email, calendars and files into one place so your employees can do more from anywhere while enhancing customer relationships.

The Business Starter plan from Microsoft 365, brings together smart applications, business-class email, audio-video meetings facility, Cloud storage and in-built security to make it easy for you to create, collaborate and get work done from anywhere, securely.

What You Get

Office Apps (Web/ Mobile Versions)

Give employees access to licensed online versions of Word, Excel, PowerPoint, etc. to craft compelling content, work real time and turn data into insights
OneDrive

Access documents, update and store important files from a single source
Email and Calendaring

Exchange of e-mails and communication through official mailbox with 15 GB space
Microsoft Teams

Collaborate and communicate over reliable and secure video conferencing tool with up to 250 participants at a time
Enterprise-grade Security

In-built international and industry-standard security and control policies
Device Agnostic

Available for mobile and desktop, sync your data and access from anywhere
Kaizala App

Connect with multimedia messaging, audio and video on a simple chat interface with your entire network within and outside the enterprise
Digital Self-Care

Intuitive digital portal to securely manage your account
24x7 Assisted Care

Ready to service your needs at all times

Office Apps (Web/ Mobile Versions)

Give employees access to licensed online versions of Word, Excel, PowerPoint, etc. to craft compelling content, work real time and turn data into insights

OneDrive

Access documents, update and store important files from a single source

Email and Calendaring

Exchange of e-mails and communication through official mailbox with 15 GB space

Microsoft Teams

Collaborate and communicate over reliable and secure video conferencing tool with up to 250 participants at a time

Enterprise-grade Security

In-built international and industry-standard security and control policies

Device Agnostic

Available for mobile and desktop, sync your data and access from anywhere

Kaizala App

Connect with multimedia messaging, audio and video on a simple chat interface with your entire network within and outside the enterprise

Digital Self-Care

Intuitive digital portal to securely manage your account

24x7 Assisted Care

Ready to service your needs at all times

Jio Advantage

First-ever Combo Solution

India’s first combo of Microsoft 365 and High Speed Internet to increase business productivity
Secure

99.9% uptime guarantee, unparalleled compliance standards, advanced data, threat and identity protection
Lower TCO

No more migrations, no more patching, lower cost per user, reduced IT overhead, seamless hybrid cloud at your pace

Resources

An Overview
Microsoft 365 for Your Business
Solution for Your Business
Outlook
Microsoft Teams
Microsoft 365 Apps
Microsoft Kaizala

FAQs

Service Offerings

What is Microsoft 365?

Microsoft 365 is a line of subscription services which enables you to use the Microsoft Office software suite (Word, Excel, PowerPoint, etc.) over the life of the subscription, as well as cloud-based software as a service (Exchange, SharePoint, Microsoft Teams, etc.). Unlike traditional/ conventional licenses (where new versions require the purchase of a new license), the Microsoft 365 plans include automatic updates to the latest version at no additional charge.

What will I get in Microsoft 365 Business Starter Pack?

With Microsoft 365 Business Starter Pack, you get;

• Office Online via supported web browsers

• Office mobile apps (for mobile devices with up to a 10.1-inch screen) including Outlook, Word, PowerPoint, Excel and OneNote

• Exchange Essentials with up to 15 GB of email data storage

• OneDrive for Business with up to 5 GB of data storage

• Kaizala Pro

• Microsoft Teams with file sharing in Teams channels limited to a total capacity of 1 TB + 0.5 GB per licensed end user (pooled at the tenant level & excluding meeting recordings)

I use Microsoft 365 for my business. Can I avail Microsoft 365 Business Starter Pack?

Microsoft 365 Business Starter Pack is available only for first time users of Microsoft 365 services. Hence, if you are an existing customer (tenant) who has active Microsoft 365 subscription, then you will not be able to avail Microsoft Business Starter Pack.

What is OneDrive?

OneDrive is the cloud service that enables you to access documents, update and store important files from a single source.

To know more about OneDrive https://support.microsoft.com/en-us/office/onedrive-video-training-1f608184-b7e6-43ca-8753-2ff679203132

What is Microsoft Exchange Online?

Exchange Online is a hosted messaging solution that gives you access to Emails, calendar, and contact through official mailbox.

Know more about Exchange Online https://support.microsoft.com/en-us/office/get-to-know-outlook-on-the-web-3f1a229b-0d60-438f-b515-dd7a28026bc13

What is Microsoft Teams?

Microsoft Teams is a collaboration tools which helps you to collaborate and communicate over reliable and secure video conferencing tool with up to 250 people at a time.

https://support.microsoft.com/en-us/office/video-what-is-microsoft-teams-422bf3aa-9ae8-46f1-83a2-e65720e1a34d

What is Kaizala Action Cards?

Kaizala is a business messaging app to connect with multimedia messaging, audio and video on a simple chat interface with your entire network within and outside the business.

How can I activate the Microsoft 365 services?

The Authorized Signatory can log in to the Self-Care portal and follow the activation steps for Microsoft 365 services;

a. Select a primary sub-domain on Microsoft platform

b. Get the ‘admin’ created on Microsoft platform

c. Add users/ employees and assign licenses to users

For more activities related to domain mapping and assigning roles, the admin can visit https://portal.office.com

How many licenses/ seats can be assigned to Microsoft 365 Business Starter subscription?

Maximum 25 users can be assigned to Microsoft 365 Business Starter subscription.

What is the storage space for OneDrive for Business in Microsoft 365 Business Starter plan?

OneDrive for Business is available with 5 GB in Microsoft 365 Business Starter plan.

What is the mailbox size for Microsoft 365 Business Starter plan?

The Mailbox sizes for Microsoft 365 Business Starter plan is 15GB.

Is the Calendar feature also available in Exchange?

Yes, the Calendar feature is also available as part of the Exchange. Using the Calendar feature, you can manage your appointments, share available meeting times, schedule meetings, and get reminders.

Is the ‘Calendar Sharing’ feature available?

Yes, sharing calendar is also available as part of the calendar feature. Using shared calendars, you can easily schedule meetings and respond to invitations.

Can multiple users work on the same document simultaneously in Microsoft 365 Business Starter plan?

Yes, real-time co-authoring is allowed in Microsoft 365 Business Starter plan.

Can Microsoft Teams application be downloaded on the desktop?

Yes, Microsoft Teams is a freely downloadable app for desktop and Mac. The desktop app has some additional features that are not available on the browser. You can not only chat with your team from your desktop but also perform other activities such as document sharing, group meetings, create teams, etc.

How can I create groups in Microsoft 365?

Click on the below link to know how can you create groups in Microsoft 365 https://docs.microsoft.com/en-us/microsoft-365/admin/create-groups/office-365-groups?view=o365-worldwide

How can I map domain in Outlook?

Click on the below link to know how to map domain in Microsoft 365

https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/assign-admin-roles?view=o365-worldwide

How can I assign roles in Microsoft 365?

Click on the below link to know how to assign roles in Microsoft 365.

https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/assign-admin-roles?view=o365-worldwide

How can I add users in Microsoft 365?

Click on the below link to know how to add users in Microsoft 365.

https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/add-users?view=o365-worldwide

How is Microsoft 365 Email better than other services in the market?

With Microsoft 365 Email, you get;

1. Uniform identity for all business communications by having your business domain in your Email ID with Microsoft 365

2. Common domain and information sharing for employees

3. Access to OneDrive for Business for employees to store data at a common place

4. In-built enterprise-grade security, such as protection against spam, malware, and known threats for Exchange Online

5. Meets key international, regional, and industry-specific standards and terms, with more than 1,000 security and privacy controls

6. Control on access to business information with security groups and custom permissions

How is OneDrive for Business better than any other such services in the market?

With Microsoft 365, you get OneDrive for Business and with this you get better control of data, and collaboration/ sharing of documents is easier. Microsoft 365 has in-built enterprise-grade security that meets key international, regional, and industry-specific standards and terms, with more than 1,000 security and privacy controls. It also allows control of who and when someone has access to your business information with security groups and custom permissions.

Why should I use Microsoft Teams instead of any other conferencing tool in the market?

Microsoft Teams is a collaboration tool designed to improve communication with web-conferencing features, robust chat service and file sharing. Syncing with Office applications and services make collaboration seamless. Microsoft 365 subscriptions come with in-built enterprise-grade security.

I do not have a domain, can I still use Microsoft 365?

Yes, you can continue using the Microsoft provided subdomain (@bizname.onmicrosoft .com). All the employees and user Email IDs will have this suffix and all the functionalities will be enabled using this ID. However, having your own domain (bizname.com) would make your communications more professional. And post mapping of the domain (MX record) with Microsoft platform, your employees can get @bizname.com.

Can a file be directly saved to OneDrive for Business?

Yes, you can work on a file and save it directly to OneDrive, your changes are updated across your synced devices.

Can a file be shared with external contacts?

Yes, files can be shared with external contacts by providing access or guest links.

When a file is shared, can it be rights protected?

Yes, you can securely share documents and send emails so only those with the right permissions can access the information.

Can files on OneDrive be accessed from anywhere? Do these files sync across devices?

Yes, files stored on OneDrive can be accessed from anywhere. Log-in with same credentials to sync the files across all devices.

Can I migrate my IMAP mailbox data and contents to Microsoft 365 mailbox?

Yes, data and contents of user mailboxes from any source email system can be migrated to Microsoft 365 Mailbox. The migration will use the Internet Message Access Protocol (IMAP) to migrate email when the source email system supports IMAP. This has a few limitations. It migrates items in a user’s inbox (does not migrate contacts, calendar items, or tasks). A maximum of 500,000 items from user’s mailbox can be migrated. The maximum size limit for an email to get migrated is 35 MB.

For more details: https://docs.microsoft.com/en-us/exchange/mailbox-migration/migrating-imap-mailboxes/migrating-imap-mailboxes#things-to-consider

Can I migrate my Gmail Mailbox contents to Microsoft 365 Mailbox?

Yes, data and contents can be migrated from consumer Gmail Mailbox to Microsoft 365 Mailbox.

For more details: https://docs.microsoft.com/en-us/exchange/mailbox-migration/migrating-imap-mailboxes/migrate-g-suite-mailboxes

Can I migrate my Internal Mail Access Protocol (IMAP) email service to Microsoft 365?

Yes, it is possible to migrate the data and contents of user mailboxes from an Internet Mail Access Protocol (IMAP) email service to Microsoft 365.

For more details: https://docs.microsoft.com/en-us/exchange/mailbox-migration/migrating-imap-mailboxes/migrate-other-types-of-imap-mailboxes

How do I migrate the data and contents on Outlook.com or Hotmail.com account to Microsoft 365 Mailbox?

Migrating from Outlook.com or Hotmail.com account to Microsoft 365 Mailbox involves enabling two-step verification (also known as two-factor authentication).

For more details: https://docs.microsoft.com/en-us/exchange/mailbox-migration/migrating-imap-mailboxes/migrating-your-outlook-com-account

Onboarding & Activation

After the employees/ users are created, what do they need to do?

All the employees/ users will get their credentials (user ID and password) through an SMS. You can download the necessary (Outlook, Word, Excel, PowerPoint etc.) apps from the iOS App Store or Google Play Store. If they have access to a browser, they can log in to ‘https: //portal.office.com’ to access the various applications/ services.

Customer Service

How can I train my employees and users?

Self-help videos and DIY material will be available on the Self-Care portal under ‘About Microsoft 365’, where the Authorized Signatory(AS) can access it. The AS can accordingly decide what can be shared with their employees/ users.

Where can I verify the number of licenses available in my plan?

Licenses can be verified in the Self-Care portal. Please refer to the user guide in ‘About Microsoft 365’ section in Self-Care portal for reference.

How can I assign licenses for my employees?

Licenses can be assigned in the Self-Care portal. Please refer to the user guide in ‘About Microsoft 365’ section in Self-Care portal for reference.

How do I know about all the features/ functionalities of Microsoft 365 Business Starter or any other Microsoft 365 Services?

You can read about the services on https://www.jio.com/business website. Or, post activation of your Microsoft 365 subscription by accessing self-help videos and DIY material available on the Self-Care portal under ‘About Microsoft 365’. Or, when your login into https://portal.office.com with your credentials, all the apps/ services associated with your pack will be available.

Who should I contact in case of any Issue with Microsoft 365?

Please log into the Self-Care portal to access the FAQs, self-help videos and DIY material under ‘About Microsoft 365’. If you do not get a solution there, please write to us at businesscare@jio.com.

I am unable to open or properly view www.jio.com/business website?

Kindly clear your browser history and try again. For better user experience please, check if you are using these browser versions i.e. Chrome 1.0 or higher and Internet explorer 7 or higher.

What You Get

Office Apps (Web/ Mobile Versions)

OneDrive

Email and Calendaring

Microsoft Teams

Enterprise-grade Security

Device Agnostic

Kaizala App

Digital Self-Care

24x7 Assisted Care

Office Apps (Web/ Mobile Versions)

OneDrive

Email and Calendaring

Microsoft Teams

Enterprise-grade Security

Device Agnostic

Kaizala App

Digital Self-Care

24x7 Assisted Care

Jio Advantage

First-ever Combo Solution

Secure

Lower TCO

Resources

FAQs