International Services

For Prepaid Customer

Steps to recharge International roaming through MyJio app

Open MyJio app and tap on Activate ISD/Int’l roaming

Select the pack which you want to recharge

Tap on buy and select the payment mode and make the payment

Steps to recharge International roaming through www.jio.com

Open www.jio.com website

Click on 'Quick Pay’ on the home page

Enter Jio number & click on ‘International Roaming’

Select the IR pack & Click on ‘Buy’

Select the payment mode and make the payment

Post recharge your IR services will be automatically activated along with the IR pack.

Through Jio Store/ Jio Retailer:

You can visit our Jio store or Jio Retailer to recharge your Jio number with our International Roaming Pack

* Important points:

-International Roaming will be activated within 4 hours of buying the pack. Please ensure that your SIM is connected to Jio network during this period. Your phone will stop receiving signals once the activation process begins, thereafter kindly restart your phone for your request to be processed.

For Postpaid Customer

IR needs to be activated by the customer via Selfcare options. This will enable you to use IR at IR Pay Go rates

Postpaid customer need not necessarily have to buy an ISD / IR pack to activate the services. All a customer need to do is to activate IR and if required be, increase the Credit limit via selfcare options

Steps to Activate International roaming through www.jio.com

Click on Sign in, enter Mobile number & request for OTP

OTP will be received on your mobile, enter the OTP and Sign in and follow the below steps. These steps can be followed after logging into My Jio directly.

Click the “Settings” Icon in Blue (Right Hand Corner)
Select “Manage Service”
Enable "IR" by sliding the button towards the Right and Click on “Submit”
You will get an option to either “Proceed” further to increase the Credit Limit. In case you do not wish to increase the Credit Limit Click “Not Now” option
You will see a message that “Your request for IR has been submitted successfully along with a Reference Number”
You will receive a Notification message once the IR service is enabled successfully

Steps to Activate International roaming through MyJio

On the MyJio home screen Tap on “Activate ISD/Intl Roaming”
Tap on “Activate” You will see a message that “Your request for IR has been submitted successfully along with a Reference Number”
You will receive a Notification message once the IR service is enabled successfully
You will get an option increase the Credit Limit or to Purchase pack. You can select the suitable option required.

If you are activating IR service for the first time and would like to enjoy seamless IR service across all 169 countries, then it is required that you purchase IR pack being registered to Jio network in India for 4 hrs after purchasing the pack. Your phone will have to be restarted for your request to be processed.

However, if you want to use IR service only in the below listed 100+ countries, you can buy the IR pack even when you are in international location. After the pack purchase, your phone will stop receiving signals once activation process begins. Your phone will have to be restarted for your IR settings to be processed.

Click Here for applicable list of countries

Post Pack Purchase ( Prepaid & Postpaid) /IR Activation (Postpaid) in the below mentioned countries, if you are unable to register to network then follow the below steps:

iPhone:

Step 1 :
- Go to Settings –> Carriers –> and select “Automatic”
- Go to Settings –> Mobile Data –> and select Data Roaming as "ON"
Step 2 : In case SIM does not register to network automatically, select the network manually from the handset settings menu
- Settings –> Carrier –> switch off automatic –> select available operator (refer to the list of operators in above PDF
Step 3 : Incase SIM still does not register to network after following Step 1 & Step 2 then switch iPhone on International IMSI
- Home –> Settings –> Phone –> SIM Application –> International Roaming -> OFF

Android:

Step 1 : Ensure that in your mobile device, the 'Preferred Network' type is set to GSM/WCDMA/LTE
Step 2 : If Device does not register automatically then turn off 'Automatic' and select 'Available network'
- Settings –>More->Mobile network-> Network Operators (refer to the list of operators in above PDF)
Step 3 :If still not registered then look for Jio4G/ STK available on Device Home screen select STK /Jio4G Menu
- Within STK / Jio4G select International Roaming and select "OFF"
- Wait for 5 minutes and device will register to network

Sr.No.	Jio Rates starting at	Country
1	50 p/min	USA, CANADA
2	Rs 2/min	BANGLADESH, CHINA, FRANCE, ITALY, SINGAPORE, UNITED KINGDOM
3	Rs 3/min	HONG KONG, INDONESIA, MALAYSIA, MEXICO, MONGOLIA, NEW ZEALAND
4	Rs 4/min	AUSTRALIA, DENMARK, ROMANIA, THAILAND, TURKEY
5	Rs 5/min	BRAZIL, COLOMBIA, GERMANY, JAPAN, KUWAIT, PAKISTAN, RUSSIA
6	Rs 6/min	CZECH REPUBLIC, HUNGARY, ISRAEL, NORWAY, SAUDI ARABIA, SOUTH KOREA, SPAIN, SWEDEN, TAIWAN, VIETNAM

Sr.No.	Country	Minimum ISD rate (Rs/min)
1	USA	0.50
2	CANADA	0.50
3	BANGLADESH	2.00
4	UNITED KINGDOM	2.00
5	SINGAPORE	2.00
6	CHINA	2.00
7	FRANCE	2.00
8	ITALY	2.00
9	MALAYSIA	3.00
10	HONG KONG	3.00
11	NEW ZEALAND	3.00
12	INDONESIA	3.00
13	AUSTRALIA	4.00
14	THAILAND	4.00
15	PAKISTAN	5.00
16	KUWAIT	5.00
17	GERMANY	5.00
18	SAUDI ARABIA	6.00
19	NIGERIA	7.00
20	BHUTAN	7.00
21	PHILIPPINES	8.00
22	UAE	9.00
23	OMAN	9.00
24	BAHRAIN	9.00
25	SRI LANKA	10.00
26	YEMEN	10.00
27	NEPAL	11.00
28	QATAR	11.00
29	POLAND	12.00
30	AFGHANISTAN	13.00

Sr.No.	Jio Rates starting at	Country
1	50 p/min	USA, CANADA
2	Rs 2/min	BANGLADESH, CHINA, FRANCE, ITALY, SINGAPORE, UNITED KINGDOM
3	Rs 3/min	HONG KONG, INDONESIA, MALAYSIA, MEXICO, MONGOLIA, NEW ZEALAND
4	Rs 4/min	AUSTRALIA, DENMARK, ROMANIA, THAILAND, TURKEY
5	Rs 5/min	BRAZIL, COLOMBIA, GERMANY, JAPAN, KUWAIT, PAKISTAN, RUSSIA
6	Rs 6/min	CZECH REPUBLIC, HUNGARY, ISRAEL, NORWAY, SAUDI ARABIA, SOUTH KOREA, SPAIN, SWEDEN, TAIWAN, VIETNAM

Offer name	In-Flight Pack – Rs. 499	In-Flight Pack – Rs. 699	In-Flight Pack – Rs. 999
MRP	Rs. 499	Rs. 699	Rs. 999
Pack Type	Hybrid pack	Hybrid pack	Hybrid pack
Pack Entitlement	Data - 250 MB Outgoing calls - 100 mins SMS - 100 SMS Please note that usage entitlements applicable only for In-Flight Packs	Data - 500 MB Outgoing calls - 100 mins SMS - 100 SMS Please note that usage entitlements applicable only for In-Flight Packs	Data - 1 GB Outgoing calls - 100 mins SMS - 100 SMS Please note that usage entitlements applicable only for In-Flight Packs
Validity	1 day*	1 day*	1 day*
Incoming calls	In-Flight incoming calls are not allowed on this pack	In-Flight incoming calls are not allowed on this pack	In-Flight incoming calls are not allowed on this pack
Beyond Entitlement	In-Flight usage not allowed You can recharge with additional pack to get the In-Flight Pack entitlement	In-Flight usage not allowed You can recharge with additional pack to get the In-Flight Pack entitlement	In-Flight usage not allowed You can recharge with additional pack to get the In-Flight Pack entitlement
*1 day is 24 hours, starting from 1st usage in the plane. Incoming SMS are allowed

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International Services

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