Mobile FAQ

Why can't I make or receive Wi-Fi calls on my Jio Postpaid?
If you have a Jio postpaid number but can’t make or receive Wi-Fi calls, it may be due to one of the following reasons:
  • Your device does not support Wi-Fi Calling
  • You may not have the latest device software
  • The Wi-Fi Calling setting is turned off in your ‘Device Settings’
  • You do not have access to a high-speed and stable Wi-Fi internet connection
  • You do not have an active Wi-Fi Calling IR pack and base tariff plan
You can learn how to troubleshoot the above issues by clicking
In case you are unable to connect even when all the above requirements are met, type ‘Hi’ on the WhatsApp chat support number +917018899999.
Was this helpful for you?

Still need to discuss something?

Chat with JioCare
Chat with JioCare
Ask anything about Jio
Contact us
Want to talk? Call now