Mobile FAQ

What are the steps to start a video call?
In order to make a video call, both you and the person you are calling must use a VoLTE compatible 4G handset or should have installed the Jio Join app and must be connected to Jio 4G network. You can initiate a video call in any of the following ways:
  • Contacts/Address Book: Select a contact and tap the camera icon
  • Phone Dialler: Enter a mobile phone number of a contact that is capable of video calling and tap the camera icon
  • Call History logs: Select a phone number indicated with a camera icon
  • During an HD voice call: You can upgrade an HD Voice call to a Video call by tapping the Switch icon on the in-call screen. Video call will be established only after the called party accepts the video call request. On some handsets, the upgrade option is available under 'Modify Call' setting. Click on Modify call and select Video call.
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