eSIM smartphone FAQ
How to move my existing Jio SIM to eSIM?
To move your existing Jio SIM number to an eSIM, just follow these 3 simple steps on the MyJio app.
Switching to eSIM:
- Step 1: Open the MyJio app. search for 'eSIM' in the search bar and then select the 'Switch to eSIM' option.
- Step 2: Confirm your email address and proceed. Then, enter the EID of the device where you want to activate the eSIM.
- Step 3: Authenticate your request by entering the OTP sent to your Jio number to initiate the eSIM request.
For more clarity, you can open this link and watch a detailed video on how to switch to eSIM in 3 simple steps.
Once the eSIM request has been initiated, there will be a 2-hour cooling period to process your request. During this time, you can continue using the existing services on your Jio number.
After the cooling period is completed, you will receive an IVR call for confirmation of your eSIM request. Following the prompts, give your confirmation on the call and complete the request.
You'll receive an eSIM profile notification on your device or an eSIM profile QR code via email from notification@jio.com at your email ID. Simply follow the instructions to install the eSIM on your device. Need guidance? You can check the steps here
With that, you can start using your Jio number on the device you had requested for Jio eSIM.
Alternatively, you can upgrade to eSIM via SMS process. For the same, you can refer to the step-by-step process guide here
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