Mobile FAQ

I have lost / damaged my Jio SIM. How do I Exchange or Replace it?
If you have lost / damaged Jio SIM Click here to suspend or resume the services of your Jio Number.
To get the SIM exchanged or replaced, please visit your nearest store to get a replacement of your Jio SIM. To Find a Store Click here .The charge for replacement is Rs.50/-
Please carry your Aadhaar card to process your request using eKYC mode or you can any carry any proof of identify to store when going for new SIM
Please note- SMS services on your Jio number will be not be available for next 24 Hrs after processing SIM change request.
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