Mobile FAQ

I have lost/damaged my Jio SIM. How do I exchange or replace it?
If you have lost/damaged your Jio SIM, click here to suspend or resume the services of your Jio Number.
To get the SIM exchanged or replaced, please visit your nearest Jio store. To find a store near you, click here. The charge for the replacement of a SIM is ₹50/-
Please carry your Aadhaar Card to process your request using the eKYC mode. You can also carry any proof of identity to your nearest Jio store when going for a new SIM.
Kindly note that SMS services on your Jio number will not be available for the next 24 hours after processing the SIM change request.
To know about SIM lost/damaged while on International Roaming, click here
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