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<div>If you are able to call Jio numbers but facing issue while calling any other operator numbers, it is because of insufficient interconnection capacity provided by them. We are pursuing with the operators and the authorities to resolve the issue at the earliest.</div>


I am unable to make calls. What to do?

<p>If you are experiencing slow internet speed on your <a href="https://www.jio.com/shop/en-in/c/jiofi">JioFi</a> device, you can run the following checks to improve your data speed:&nbsp;</p>

<div>&nbsp;
<div itemscope="" itemtype="http://schema.org/Answer" style="color:#58585b">
<h1 itemprop="text" style="font-size:16px!important">Troubleshooting checks for JioFi users:</h1>

<ol style="color:#58585b; list-style-type:decimal">
	<li itemprop="text">Check if you have exceeded the daily data usage limit</li>
	<li itemprop="text">Check the status of network indicator</li>
	<li itemprop="text">Check if the issue is with specific site / app</li>
	<li itemprop="text">Ensure your JioFi is within 10 meters of consumption device and connected to maximum 10 devices</li>
	<li itemprop="text">Ensure no obstructions between JioFi and consumption device</li>
</ol>
</div>
&nbsp;

<ol style="color:#58585b; list-style-type:decimal">
	<li><strong>Data speed gets reduced due to Fair Usage Policy.</strong> Once you exceed the daily/monthly data usage limit as per your plan, your internet speed will get reduced to 128 kbps.<br />
	<strong>You can check your high-speed data balance and the renewal time by logging in MyJio app. To continue enjoying 4G speed, you can also buy data packs.</strong></li>
	<li><strong>Check the status of the network indicator on your JioFi:</strong>
	<ol style="color:#58585b; list-style-type:circle">
		<li>Green or full network signal bars indicates good coverage</li>
		<li>Blue or 2-4 network signal bars indicates you are in a medium coverage area</li>
		<li>Red or less than 2 network signal bars indicates low coverage area, due to that you are getting slow internet speed. Click here to raise your concern through a Service Request. (After signing in with your Jio ID &amp; Password, select &#39;Service Request&#39; option from your profile name at the top right hand corner).</li>
	</ol>
	</li>
	<li>If you are experiencing slow browsing speed on a specific website/app, it is likely to be an issue related to that particular website/app.</li>
	<li>In case you have started experiencing speed issues after changing your consumption device, try using the JioFi with your old device to check if there is a problem specifically with your new device. If the issue is only with the new device, contact customer service of your handset/laptop maker.</li>
	<li><strong>To enjoy the best speed on your JioFi, ensure the following:</strong>
	<ol style="color:#58585b; list-style-type:disc">
		<li>JioFi should be placed in an open area without any obstruction (walls, microwave, electromagnetic devices etc.) coming between the JioFi and connected device</li>
		<li>Keep your JioFi within 10 meter radius of your connected device</li>
		<li>JioFi should be connected with maximum of 10 devices at a time</li>
	</ol>
	</li>
</ol>
<br />
Speed of data download is dependent on number of parameters; particularly, the signal strength at the location. This in turn depends on surroundings, indoor/outdoor location, signal obstructions etc. Hence, under certain combination of conditions, data download speeds may be less than satisfactory. Speed of data also depends on the no. of consumption devices connected to the JioFi device. The speed will decrease in case more devices are connected to the same JioFi device.<br />
If your internet speed issue persists even after running the checks above, click here to raise your concern through a Service Request. (After signing in with your Jio ID &amp; Password, select &#39;Service Request&#39; option from your profile name at the top right hand corner).</div>


How to check if I have successfully recharged my number?

<p>If you are experiencing slow internet speed on your <a href="https://www.jio.com/shop/en-in/c/jiofi">JioFi</a> device, you can run the following checks to improve your data speed:&nbsp;</p>

<div>&nbsp;
<div itemscope="" itemtype="http://schema.org/Answer" style="color:#58585b">
<h5>Troubleshooting checks for JioFi users:</h5>

<ol style="color:#58585b; list-style-type:decimal">
	<li itemprop="text">Check if you have exceeded the daily data usage limit</li>
	<li itemprop="text">Check the status of network indicator</li>
	<li itemprop="text">Check if the issue is with specific site / app</li>
	<li itemprop="text">Ensure your JioFi is within 10 meters of consumption device and connected to maximum 10 devices</li>
	<li itemprop="text">Ensure no obstructions between JioFi and consumption device</li>
</ol>
</div>
&nbsp;

<ol style="color:#58585b; list-style-type:decimal">
	<li><strong>Data speed gets reduced due to Fair Usage Policy.</strong> Once you exceed the daily/monthly data usage limit as per your plan, your internet speed will get reduced to 128 kbps.<br />
	<strong>You can check your high-speed data balance and the renewal time by logging in MyJio app. To continue enjoying 4G speed, you can also buy data packs.</strong></li>
	<li><strong>Check the status of the network indicator on your JioFi:</strong>
	<ol style="color:#58585b; list-style-type:circle">
		<li>Green or full network signal bars indicates good coverage</li>
		<li>Blue or 2-4 network signal bars indicates you are in a medium coverage area</li>
		<li>Red or less than 2 network signal bars indicates low coverage area, due to that you are getting slow internet speed. Click here to raise your concern through a Service Request. (After signing in with your Jio ID &amp; Password, select &#39;Service Request&#39; option from your profile name at the top right hand corner).</li>
	</ol>
	</li>
	<li>If you are experiencing slow browsing speed on a specific website/app, it is likely to be an issue related to that particular website/app.</li>
	<li>In case you have started experiencing speed issues after changing your consumption device, try using the JioFi with your old device to check if there is a problem specifically with your new device. If the issue is only with the new device, contact customer service of your handset/laptop maker.</li>
	<li><strong>To enjoy the best speed on your JioFi, ensure the following:</strong>
	<ol style="color:#58585b; list-style-type:disc">
		<li>JioFi should be placed in an open area without any obstruction (walls, microwave, electromagnetic devices etc.) coming between the JioFi and connected device</li>
		<li>Keep your JioFi within 10 meter radius of your connected device</li>
		<li>JioFi should be connected with maximum of 10 devices at a time</li>
	</ol>
	</li>
</ol>
<br />
Speed of data download is dependent on number of parameters; particularly, the signal strength at the location. This in turn depends on surroundings, indoor/outdoor location, signal obstructions etc. Hence, under certain combination of conditions, data download speeds may be less than satisfactory. Speed of data also depends on the no. of consumption devices connected to the JioFi device. The speed will decrease in case more devices are connected to the same JioFi device.<br />
If your internet speed issue persists even after running the checks above, click here to raise your concern through a Service Request. (After signing in with your Jio ID &amp; Password, select &#39;Service Request&#39; option from your profile name at the top right hand corner).</div>


JioFi internet speed is slow. What do I do?

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Check data usage for videos of different resolutions

View data consumed as per the time spent on the internet

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Helpful tips

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Watch, learn, and resolve your issues

Still need to discuss something?

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Welcome to Jio Support

Shortcuts to most used services

Track Order

Track Request

Manage
Autopay

Lost SIM

Relocate
JioFiber

Run
Diagnostics

Do not disturb

Troubleshoot problems all by yourself

I am unable to make calls. What to do?

How to check if I have successfully recharged my number?

JioFi internet speed is slow. What do I do?

Jio Set-top Box not receiving signal. What to do?

Jio Set-top Box remote is not working. What to do?

Got queries? Check FAQs for answers

Mobile

JioHome

JioApps

Devices

Watch, learn, and resolve your issues

Switch to eSIM via MyJio app in 3 steps

How to Set JioTune Using MyJio App (English)

How to redeem your Plan vouchers using MyJio app (English)?

Helpful tips

Check data usage for videos of different resolutions

View data consumed as per the time spent on the internet

Know your data plan, balance, and validity

MyJio

Resolving queries just got easier

Still need to discuss something?

Welcome to Jio Support

Shortcuts to most used services

Track Order

Track Request

Manage Autopay

Lost SIM

Relocate JioFiber

Run Diagnostics

Do not disturb

Troubleshoot problems all by yourself

I am unable to make calls. What to do?

How to check if I have successfully recharged my number?

JioFi internet speed is slow. What do I do?

Jio Set-top Box not receiving signal. What to do?

Jio Set-top Box remote is not working. What to do?

Got queries? Check FAQs for answers

Mobile

JioHome

JioApps

Devices

Watch, learn, and resolve your issues

Switch to eSIM via MyJio app in 3 steps

How to Set JioTune Using MyJio App (English)

How to redeem your Plan vouchers using MyJio app (English)?

Helpful tips

Check data usage for videos of different resolutions

View data consumed as per the time spent on the internet

Know your data plan, balance, and validity

MyJio

Resolving queries just got easier

Still need to discuss something?

Connect with us

Download MyJio

Manage
Autopay

Relocate
JioFiber

Run
Diagnostics