Plans FAQ

I want to port my number to Jio. What should I do?

To port your current mobile number to Jio online, you can follow the steps below.

Step 1: SMS PORT <10-digit mobile number> to 1900 from your existing mobile number.
Step 2: You will receive an SMS that will contain the UPC (Unique Porting Code) and its expiry date.
Step 3: Visit your nearest Jio Store or Jio Retailer with the UPC.
Step 4: Carry your original Aadhaar Card or original Proof of Address (POA)/Proof of Identity (POI) to place an MNP request.

Note:

Clear all pending dues with the current operator (if you have a postpaid mobile connection).
As per the regulations of the government, if you are porting within the same telecom circle, the number will be activated within 3 working days after successful validation. For porting to another telecom circle, it will take up to 5 working days. Your services will not be interrupted in the intervening period.
Port-in requests from the customers of Jammu & Kashmir, Assam, and the North East will be processed within 15 working days. Please note that services will not be interrupted in the intervening period.

Ready? Open this link to place a request to port a SIM card number to Jio.

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