JioFiber FAQ

The remote control of my JioAirFiber Set-top Box is not working. How can I fix it?
You can diagnose all the features of your Set-top Box remote control, like remote pairing, remote battery life, etc., using the ‘Run Diagnostics’ feature. Please follow the steps below:
  • Step 1: Open the MyJio app on your mobile
  • Step 2: Select ‘Fiber’ from the top menu
  • Step 3: Tap on ‘JioCare’ from the bottom bar and go to ‘Run Diagnostics’
  • Step 4: Select ‘Set-top Box remote connectivity’ and tap on ‘Run Diagnostics’
  • Step 5: If any issue is detected, tap on ‘Fix now’
Alternatively, you can click here to check and fix your JioAirFiber service.
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