Run Diagnostics FAQ
How can I raise a JioAirFiber internet complaint?
You can raise a service request for your JioAirFiber internet directly through the ‘Run Diagnostics’ feature in the MyJio app. This tool helps identify connection issues and allows you to request a Field Engineer visit to get them resolved quickly.
Here’s how to do it:
- Open the MyJio app on your mobile.
- Select 'Home' from the top menu.
- Tap on 'JioCare' from the bottom bar and go to 'Run Diagnostics'.
- Select a feature and tap the 'Run Diagnostics' button.
- If any issue is detected that cannot be fixed automatically, tap 'Raise a Service Request'.
- Choose your preferred date and available time slot for the engineer visit and tap 'Proceed'.
- Tap 'Done' to confirm your request.
Alternatively, you can click here to check and fix your JioAirFiber service.
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