Run Diagnostics FAQ

You can quickly check and fix low Wi-Fi coverage in your home using the Run Diagnostics feature in the MyJio app.

This tool scans your JioFiber network, checks Wi-Fi strength in every corner of your home, and identifies issues like weak signal, device overload, or poor router placement. If a problem is detected, MyJio gives you instant solutions.

The Wi-Fi coverage scan helps you:
• Check if your router signal reaches all rooms
• See if too many devices are connected at once
• Improve your internet speed and stability
• Fix common issues without needing an engineer visit

Here are the steps to fix low Wi-Fi coverage using MyJio:
1. Open the MyJio app on your mobile.
2. Select 'Home' from the top menu.
3. Tap JioCare at the bottom and choose Run Diagnostics.
4. If any issue is detected, tap 'Fix now' to apply the recommended solution or raise a Service Request if required.

You can also restart your router, reduce physical obstructions, or ensure the router is placed in a central location for better indoor coverage.

If you're using JioAirFiber, you can also check and fix your JioAirFiber service through the same diagnostic flow in the MyJio app.