Run Diagnostics FAQ

The Run Diagnostics feature in the MyJio app helps you quickly identify and fix most JioFiber internet issues on your own.

It checks the health of your JioFiber connection, your router status, device configuration, and Wi-Fi strength and then gives you easy, step-by-step solutions to resolve any problems it detects.

Here’s how to use Run Diagnostics to fix your JioFiber internet issues:
1. Download the MyJio app and link it to your JioFiber account.
2. Select Home from the top menu and tap 'JioCare' on the bottom bar to open the Run Diagnostics section.
3. Tap Run Diagnostics to begin the automated check.

The app will scan your connection and show you the exact issue - slow speed, low signal, router offline, configuration error, or device overload.

It will also guide you with simple on-screen actions like restarting your router, checking cables, updating settings, or improving Wi-Fi coverage.

For a faster experience, you can also click here to check and fix your JioFiber connection directly.

Using Run Diagnostics is the quickest way to troubleshoot without waiting for support, and it helps resolve most issues instantly.