Run Diagnostics FAQ

You can easily check for issues in your JioFiber broadband connection using the Run Diagnostics feature in the MyJio app. This tool automatically analyses your network health, router status, Wi-Fi strength, and device connectivity, and then provides simple, on-screen steps to fix any problems it detects.

Here’s how to use Run Diagnostics:

1. Download the MyJio app and link it to your JioFiber account.
2. Select 'Home' from the top menu.
3. Tap JioCare on the bottom bar to access the 'Run Diagnostics' section.

The tool will highlight issues such as weak Wi-Fi signal, router offline, loose cables, speed drops, or configuration errors and guide you with quick steps like restarting your router, improving Wi-Fi placement, or checking cables.

For instant help, you can also click here to check and fix your JioFiber connection directly.

Using Run Diagnostics is the fastest way to troubleshoot JioFiber issues without waiting for customer support.