OTT apps FAQ

If your TV shows a blurred picture, washed-out colours, or unusual colour tones while using the Jio Set Top Box, it usually happens because of a loose HDMI connection or incorrect display settings.

You can fix the picture clarity issues easily by following the steps below. Alternative 1:

1. Check and clean the HDMI connection
2. Unplug the HDMI cable from your TV’s HDMI port.
3. Take a small brush or a clean cloth and gently clean the TV’s HDMI port to remove dust.
4. Reconnect the HDMI cable firmly into the same HDMI port.
5. If the issue continues, try plugging the HDMI cable into a different HDMI port on your TV.
6. Check whether the picture quality has improved.

If the picture still looks blurred or the colours remain off, try the second method below. Alternative 2:

1. Adjust the HDR settings
2. On the Jio Set Top Box, go to Settings.
3. Select Display & Audio Settings.
4. Choose HDR Settings.
5. You will see three options: Auto, On, Off.
6. Select Off to disable HDR.
7. Reboot the Set Top Box and check if the picture quality is now clear.
8. Disabling HDR often fixes colour mismatch issues caused by TV-model compatibility.

Still facing the issue? If the problem continues after trying both methods, contact JioFiber Care to raise a service request.

1. Call the toll-free number: 1800-896-9999
2. Or email: JioFiberCare@jio.com

A technician will help diagnose and fix the issue at your home.