JioFiberVoice FAQ

If your JioFiberVoice service is not working, you can fix most issues by running a quick check in the MyJio app and then troubleshooting based on the device you are using. This helps resolve problems, like no dial tone, voice not connecting, or calls not going through.

Steps to run diagnostics in the MyJio app:

1. Log in to the MyJio app and select 'Home'.
2. Scroll down to the 'JioCare: Help & Support' section.
3. Tap 'Run Diagnostics' and check your connection, device status, and service health.

If the app finds a problem, you will see steps to fix it. If no issue is detected, follow the troubleshooting steps below based on your device.

If you’re using a landline phone:

• Ensure your landline phone is firmly connected to the Jio Home Gateway (Router).
• Pick up the handset and check for a dial tone.
• If there's no tone, reconnect the RJ11/telephone cable at both ends (phone and router).
• Make sure the Dial mode on your landline instrument is set to Tone mode.
• Restart the JioFiber router once to refresh the connection.
This usually resolves issues with dial tone or calling on landline phones.

If you’re using JioJoin on Android or iOS:

• Ensure your mobile phone is connected to JioFiber Wi-Fi.
• If you are unable to complete the first-time setup, go to your Mobile Settings and turn Private DNS OFF.
• If the app is already configured, open Settings in the JioJoin app and confirm that your JioFiber Voice number shows ONLINE.
• If the issue continues, uninstall and reinstall the JioJoin app. Restart your JioFiber router to refresh the network.

This helps restore calling and registration for JioJoin on mobile.

If you’re using JioJoin on a Jio Set Top Box: Ensure your Jio Set Top Box is properly connected to the Jio Home Gateway.

If making a video call using your mobile camera, check the following:
• The mobile camera is selected in the JioJoin app.
• The JioJoin app is running in the foreground on your phone.
• Your phone is connected to JioFiber Wi-Fi.
• Mic and Camera permissions are enabled for JioJoin in your mobile settings.

If you’re making video calls using the JioTVCamera, reconnect the camera and restart both the Jio Set Top Box and the Jio Home Gateway.

More help:

• Click here to learn how to activate JioFiberVoice services.
• Click here to watch a video on how to use your landline number to make and receive calls with JioFiber.