How do I troubleshoot 'no dial tone or unable to make or receive calls' issues?

Please follow the below steps to troubleshoot.

A. For a Landline phone:

Please make sure your landline instrument is connected to the Jio Home Gateway and that you have an active plan
Check if you can hear the dial tone
If not, reconnect the phone cable (RJ11/telephone wire cable) at both ends (landline and Jio Home Gateway)
Ensure that the ‘Dial’ mode is set to ‘Tone’ mode and try rebooting the JioFiber Router once

B. For JioJoin on Android and iOS mobile devices

Please make sure your mobile device is connected to the Jio Home Gateway and you have an active plan
If unable to complete first-time setup, visit ‘Mobile Settings’ and check if ‘Private DNS’ is enabled and if enabled, please disable the same.
If already configured, go to ‘Settings’ in the JioJoin app and check the status of the JioFiber Voice number - it should be ONLINE
If not working, try uninstalling and reinstalling the app or rebooting the JioFiber Router once

C. For JioJoin on Jio Set-top Box

Please make sure your Jio Set-top Box is connected to the Jio Home Gateway and that you have an active plan
If you are making a video call through your smartphone camera, you must ensure:
- A mobile camera is set up on the JioJoin app on mobile and the JioJoin app is in the foreground
- The mobile is connected to JioFiber WiFi
- The Mic & Camera option is enabled in the JioJoin app mobile settings
- If you are making a video call through JioTVCamera, try re-connecting the camera and rebooting Jio Set-top Box and Jio Home Gateway (Router)

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